Customer reviews from geappliances.com
GE Profile - 1.1 Cu. Ft. Countertop Microwave with Sensor Cooking and Built-In Capable Option - Black
Average customer rating
3.9
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
33
4 Stars
13
3 Stars
12
2 Stars
5
1 Star
7
61%of customers recommend this product.
(
31 out of
51)
Customer Reviews for GE Profile - 1.1 Cu. Ft. Countertop Microwave with Sensor Cooking and Built-In Capable Option - Black
Customer Rating
3
Adequate Performance:Hanging Holes Misaligned
on July 10, 2025
Posted by: The Gentsch
The microwave performs adequately. Quality control issue with misalignment of holes placement making it nearly impossible to connect to the cabinetry hanging kit. Holes in top of microwave weren’t drilled in alignment. If it wasn’t the only small device available for the undercabinet space, we would have purchased an alternative brand.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, July 15, 2025
Your feedback is extremely important to us. We will pass these comments regarding the alignment of the holes for the hanging kit along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
3
Microwave seems ok trim kit is terrible
on July 11, 2025
Posted by: Pbb46
from New hampshire
The microwave seems like the old one which it replaced. The trim kit is terrible. The original trim kit was better fitting and sleeker. This trim kit looks like it was an afterthought. Terrible design
Features
4
Performance
4
Quality
2
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, July 16, 2025
We value this feedback. Your comments regarding the trim kit of your new microwave are important to us and will be considered by our product design team for review.
Written by a customer while visiting geappliances.com
Customer Rating
3
Quality Control Issues - Nearly Impossible to hang
on July 13, 2025
Posted by: The Gentsch
GE’s quality control is clearly in question. Misaligned holes drilled into top of microwave in no way align to hanging kit.
Response from geappliances.comBy Adrian, GE_Appliances, July 17, 2025
We are so sorry to hear of your experience with installing the hanging kit for this microwave. We advise scheduling service with one of our Bodewell technicians to ensure the holes are where they are designed to be. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
beautiful microwave with great features
on July 24, 2025
Posted by: mondaydg
from Florida
This is the third GE over the counter microwave installed in our home. Same basic design, third model number, similar installation with no template. Each oven has had different mounting holes, however the four screws married perfectly.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
What will go wrong next?
on July 26, 2025
Posted by: Problem2025
from Calistoga, California
I have had my GE Profile microwave for less than 4 months & I have had nothing but trouble & service calls. First the main control panel was replaced & then the turntable motor was replaced. I think it is a LEMON! I’d really like it replaced
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, August 5, 2025
We're sorry to hear about your control panel and turntable motor needing to be replaced.
We do see that you got in touch with our Bodewell service team for help with repairing everything. We're confident that your microwave is going to serve you for many years to come. Not that we are anticipating anything, but if you do need additional assistance, feel free to contact us again by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
We do see that you got in touch with our Bodewell service team for help with repairing everything. We're confident that your microwave is going to serve you for many years to come. Not that we are anticipating anything, but if you do need additional assistance, feel free to contact us again by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com
Customer Rating
5
Great design, nice performance
on August 4, 2025
Posted by: dskim53
Nicely designed in stainless steel. Purchased trim kit too. Perfect match.
It performs well and very quiet that I even don't recognize it's running.
It performs well and very quiet that I even don't recognize it's running.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Attractive, functional & space saving!
on August 8, 2025
Posted by: SteveWH
Design is space saving! Controls are intuitive! Capacity is enough for 95% of needs! Power is a little less than the larger microwaves but not noticeable for most uses! Performance Does everything I can imagine for microwave! This is my 2nd purchase of this GE Profile space saver … my 1st one lasted 12 years when the safety latch no longer would stop the operation of the microwave when opened the door & the controller would not respond when press pause or cancel.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Mounting bracket does not fit.
on August 24, 2025
Posted by: Anthony17d
from Ny
The morning bracket that is sold to fit does not. Please see two separate posts and reviews and q and a that address this issue and the poor answers from ge.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, August 27, 2025
We'd like to assist you with your microwave. Look for an email from us soon, as we'll need more information. Please reply at your earliest convenience.
Written by a customer while visiting geappliances.com