Customer reviews from geappliances.com
GE Profile - 1.1 Cu. Ft. Countertop Microwave with Sensor Cooking and Built-In Capable Option - Black
Average customer rating
3.9
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
46
4 Stars
14
3 Stars
14
2 Stars
9
1 Star
8
60%of customers recommend this product.
(
37 out of
62)
Customer Reviews for GE Profile - 1.1 Cu. Ft. Countertop Microwave with Sensor Cooking and Built-In Capable Option - Black
Customer Rating
2
Under powered at 800 watts!
on October 1, 2025
Posted by: Under powered
from California
Many who buy this model do so because of its dimensions. It is the only microwave this size made by anyone I have found. Serious problem: it is only 800 watts. My older model was either 1200 or 1300. 800 will not cook popcorn— not by time or the popcorn setting. It brings the temperature up too slowly. Ultimately burns and leaves that awful burnt popcorn smell.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
4
Value
3
Response from geappliances.comBy Diego, GE_Appliances, October 2, 2025
We appreciate your feedback, and we want to give you some information about using the popcorn feature on this model. We recommend following the cooking/feature instructions on page 11 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--2qdxayhs--/8bc63f092c2376ac8c208d7491f06482275df098.pdf
We will share your comments regarding sound level and capacity with our product team for review.
We will share your comments regarding sound level and capacity with our product team for review.
Written by a customer while visiting geappliances.com
Customer Rating
5
Love this microwave
on October 4, 2025
Posted by: Mob25
This is my second GE microwave of this model. First one worked great for almost 10 years with constant use. It’s built into counter and very convenient. Looks great with the surround, which I didn’t have to replace. Great for reheating to cooking. 5 ⭐️!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Too wide to fit into a 24-inch space/bad display
on October 4, 2025
Posted by: Unhappy Richard
from Berkeley CA
We purchased this microwave as a replacement for a 2010 GE Spacemaker that worked well for us for 15 years until the keypad control failed. We liked the 2010 model so chose the new model as a replacement. The original Spacemaker was hung below a 24-inch wide cabinet using the specified mounting kit.
We encountered three problems with the PCHK11S1WSS replacement:
1. When we powered on the replacement microwave, the clock display flickered on and off randomly when the microwave was operating, so we returned it for a replacement. The good news is that our appliance store replaced it with another at no cost to us, even delivering to our house.
2. After receipt of the replacement we then discovered was that while the microwave specifications indicate 24-inch width, it will not fit in the same 24-inch space that worked well for the 2010 model. The microwave width is slightly wider than the specified 24-inches. It might fit in the same space as the original Spacemaker if we force it but it is slightly wider than the specified 24 inches.
3. But while the body is only slightly wider than the specified 24-inches, another approximate 3/8 inch is required for the door. Unlike the 2010 Spacemaker, where the door hinge was designed so the door would open within the width of the microwave, the replacement hinge is designed so that when open, a width of approximately 24-3/8 inches is required for the PCHK11S1WSS door/hinge.
For us, this has turned out to be a total bust. We're now interviewing cabinet makers to see if our cabinets can be modified to accommodate this approximate 24-3/8 inch wide microwave.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, October 7, 2025
We are sorry to hear about the trouble with fitting the microwave in your existing space. We have changed some of the dimensions from our previous models. We recommend following the hanging kit installation instructions for the hanging kit WX4-A019.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great size!
on October 11, 2025
Posted by: Joe G from TBL
[This review was collected as part of a promotion.] Only one made that fits in cut out cabinet in iur kitchen!
Written by a customer while visiting geappliances.com
Customer Rating
4
Long Beverage Cycle
on October 12, 2025
Posted by: Mistoooo
from Raritan, Nj
[This review was collected as part of a promotion.] The beverage cycle is very long - but the sound when it is running is very quiet
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Microwave
on October 21, 2025
Posted by: Kitchen spot
Needed a microwave to fit in a specific spot. This was perfect. Product is outstanding. Look is perfect
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome Product
on October 21, 2025
Posted by: KengLear
from San Carlos. Ca 94070
[This review was collected as part of a promotion.] We had this unit for 12 years- when it went out, we replaced with the same one. Great purchase and amazing product
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Good features
on October 23, 2025
Posted by: RPV Art
The microwave works like our old one. It is nice to have the replacement since we use it a lot
Written by a customer while visiting geappliances.com