Customer reviews from narwal.com
Narwal - Freo Pro Bonus Pack Robot Vacuum, Extra Floor Cleaning Tablet, ZeroTangling Brush, Auto Mop Washing - White
Average customer rating
4.8
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
19
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
16 out of
16)
Customer Reviews for Narwal - Freo Pro Bonus Pack Robot Vacuum, Extra Floor Cleaning Tablet, ZeroTangling Brush, Auto Mop Washing - White
Customer Rating
4
Quiet. Cleans well. Just wish…
on January 26, 2026
Posted by: Mckhouse
from TX
Gender:Female
I like that it’s more quiet than my previous robots. I like that it cleans pretty well and especially that hair doesn’t tangle in the brush. I have not used the mop function yet, so I can’t speak to its effectiveness. I do wish it had a spot cleaning feature and that the dirt bin emptied into a bin instead of a disposable bag. These are two things my previous robot had. If it had these features this robot would be 5 stars.
I would recommend this to a friend!
Written by a customer while visiting narwal.com
Customer Rating
4
Works Well But App Needs To Be Improved
on January 26, 2026
Posted by: Runaway201102
from Cathedral City, CA
Frequency of use:Monthly
Gender:Male
Works fine, but app is not intuitive. If Narwal reworked the app and made it obvious how to work the app, (working with the mapping for example) it would be a much more user friendly experience. Otherwise, the robot does clean the floor well.
Written by a customer while visiting narwal.com
Customer Rating
5
Great addition to home
on February 8, 2026
Posted by: WendyH
from PUNTA Gorda Fl.
Frequency of use:Daily
Gender:Female
I love my Narwal Freo pro. I find it fun to watch it do its job.
Only thing I’m disappointed in is you MUST use the tablets it comes with and every time I go to get some they are out of stock.🤬 very frustrating!!!
Only thing I’m disappointed in is you MUST use the tablets it comes with and every time I go to get some they are out of stock.🤬 very frustrating!!!
Written by a customer while visiting narwal.com
Customer Rating
5
Awesome
on February 8, 2026
Posted by: Wow!!
from Aliso viejo Ca
Gender:Female
This vacuum is next level! So much better than our previous robot vacuum.
Written by a customer while visiting narwal.com
Customer Rating
5
Time saver for parents
on February 8, 2026
Posted by: MarMar
from Philadelphia
Gender:Female
We bought this on Black Friday and I’m happy to report it’s worth the hype. We have two dogs and two toddlers and this saves up a lot of time and energy for a tired mom and dad. The machine cleans well and self clean is a great feature. It’s low maintenance and high impact.
I would recommend this to a friend!
Written by a customer while visiting narwal.com
Customer Rating
5
More than we hoped for
on February 8, 2026
Posted by: TonyC
This is an excellent vacuum & mop. It is everything we hoped for and more. The parking garage or whatever you want to call it is perfect for our home. The vac goes into the unit which saves space. It works perfect in every way when sweeping and mopping our floors. We have it vacuum 6 days, and on Fridays it vacuums and mops. Our floors are always clean. I would not change anything with the unit.
Written by a customer while visiting narwal.com
Posted by: Don
from CA
Gender:Male
Verified Purchase:Yes
This robot is super and convenient! It can vacuum and mop without changing attachments. It is quiet, smart, and easy to use. I really like it.
I would recommend this to a friend!
Written by a customer while visiting narwal.com