Customer reviews from breville.com
Breville - the Luxe Brewer Glass Coffee Maker - Brushed Stainless Steel
Average customer rating
4.6
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
41
4 Stars
6
3 Stars
1
2 Stars
1
1 Star
3
60%of customers recommend this product.
(
6 out of
10)
Customer Reviews for Breville - the Luxe Brewer Glass Coffee Maker - Brushed Stainless Steel
Posted by: Neil H.
Verified Purchase:Yes
The good: Makes great coffee, period. Does not take very long to do so. Easy to clean. Built very well with heavy duty plastic and stainless components. Nice looking as well. Nice to have a removable reservoir.
The not so good: The pump is loud, surprisingly loud. I ended up putting a 1/4" thick rubber pad under it and it is about 50% quieter. Before I did this, the whole counter would vibrate.
For whatever reason that makes no sense to me, if for example you fill the water reservoir to 7 cups. When finished brewing completely, you always get 6 cups in the pot. So. I tried 7.5 cups and low and behold, I only get 6.5 cups in the pot. What gives?? The reservoir came cracked brand new out of the box right where the water enters the machine at the filler neck area. Breville was very helpful and sent me a new one free of charge in a few days.
I do really like this coffee maker and would buy it again.
The not so good: The pump is loud, surprisingly loud. I ended up putting a 1/4" thick rubber pad under it and it is about 50% quieter. Before I did this, the whole counter would vibrate.
For whatever reason that makes no sense to me, if for example you fill the water reservoir to 7 cups. When finished brewing completely, you always get 6 cups in the pot. So. I tried 7.5 cups and low and behold, I only get 6.5 cups in the pot. What gives?? The reservoir came cracked brand new out of the box right where the water enters the machine at the filler neck area. Breville was very helpful and sent me a new one free of charge in a few days.
I do really like this coffee maker and would buy it again.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Whoa!
on September 20, 2025
Posted by: Vincent
My review is not entirely about this incredible and beautifully designed bit of tech. It is about the other part of basically all technology that does not either get utilized enough or spoken about often. For me, it probably represents the company more than the actual product, and this is the support of the product. Long story short: I got this unit and it was not functioning properly. I opened a support case with Breville about it. It took a bit of communication back and forth for a few days until we eventually ended up doing a video chat so that the support person could see what I was experiencing. Once confirmed, they authorized a new unit on the spot, sent a return authorization for the faulty unit, and shipped the new one out in less than 24 hours.
I had to give them a shout out because I used to work in support for many years for a living and I loved when a customer, satisfied with my service, would shout me out.
Great product AND support! Get one today!
I had to give them a shout out because I used to work in support for many years for a living and I loved when a customer, satisfied with my service, would shout me out.
Great product AND support! Get one today!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Dwanda
Verified Purchase:Yes
I love the new features, I have an old version as well! The features are easy to use: timer and brew modes I didn't realize it came with a replaceable filter every 3 months. Its such an attractive pot if maintained on the counter as well!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Absolutely horrible coffee maker, don’t be fooled
on January 3, 2026
Posted by: Lily
This machine sucks. I don’t know who is writing all these rave reviews or how it’s getting so good write ups by online product review sites.
The heating plate is set SO high it burns your coffee, and there is no way to customize it. The extraction is mediocre and the machine is loud as hell.
I guess if you’re looking for Starbucks or McDonalds quality coffee at home (ie burnt for consistency) then maybe this is for you. But if you want a smooth, quality cup that will allow you to taste the beans - buy literally anything else
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, January 5, 2026
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com