Customer reviews from breville.com
Breville - the Luxe Brewer Glass Coffee Maker - Brushed Stainless Steel
Average customer rating
4.4
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
43
4 Stars
9
3 Stars
1
2 Stars
2
1 Star
5
59%of customers recommend this product.
(
10 out of
17)
Customer Reviews for Breville - the Luxe Brewer Glass Coffee Maker - Brushed Stainless Steel
Customer Rating
2
Shower head
on July 30, 2026
Posted by: Vicky
I have the Luxe Brewer Glass coffee machine for 6 months.
It makes decent coffee. The problem is the shower ring keeps falling off and into the coffee grounds. I almost threw it out with the grounds. Every time I screw the ring in it gets harder and harder to catch and tighten!
Very frustrating. Very poor design!
It makes decent coffee. The problem is the shower ring keeps falling off and into the coffee grounds. I almost threw it out with the grounds. Every time I screw the ring in it gets harder and harder to catch and tighten!
Very frustrating. Very poor design!
No, I would not recommend this to a friend.
Response from breville.comBy Breville Consumer Support, Breville Support, July 30, 2026
We're sorry the shower ring is not staying securely in place. We appreciate you bringing this to our attention. We'll follow up directly to provide assistance on this issue. Thank you!
Written by a customer while visiting breville.com
Posted by: Brenda
Verified Purchase:Yes
Coffee maker works great. Directions for setting everything up could be better but with the help from youtube we have it all set now.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Chase
Verified Purchase:Yes
It’s a great coffee system!! Easy to use and makes great coffee
Written by a customer while visiting breville.com
Posted by: Mendell
Verified Purchase:Yes
Does not bring more than 4 cups of coffee at a time. Apparently there is a well-known problem with the sensor in the machine. I wish I had read more reviews before purchasing. It also does not maintain a very good temperature. Do not recommend at all.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, May 6, 2026
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Bob
Verified Purchase:Yes
I had the same Breville coffee maker for the path seven years and it recently quit working so I bought a new one, the controls and the new one are not as easy to use as the old one, the new model has a filter in it, which intern takes up volume in the water hopper so in reality it’s a 10 or 11 cup capacity, not 12 because there’s always some water that remains in the hopper
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Christy
Verified Purchase:Yes
I bought this a month ago and so far love it. My only complaint is that the booklet that comes with it is very lacking. There's no instructions for cold brew or info about what happens when you try to brew less than 5 cups at a time. All of that you have to download a PDF of a separate booklet that's not included. Kind of annoying. Other than that, it works great and we love it.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Not user friendly and definitely not worth the money
on January 31, 2026
Posted by: Julie
Verified Purchase:Yes
We were so excited to get the Breville coffee maker. It is hard to set up. The clock won’t stay on, the instructions are confusing. Can only find information and videos about past models and how to use them.And most of all, if you use the automatic program option, the coffee is lukewarm warm within 10 minutes in the morning. Very disappointed in this very expensive coffee maker. Thinking about donating it and buying a different coffee maker. Definitely disappointed and it is not worth the money.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, February 2, 2026
We're sorry to hear of your experience. The older version is the Precision Brewer, that is indicated on this review. You can find those videos through our website and YouTube channel: https://www.youtube.com/@breville/search?query=Precision%20brewer
If you actually have the Luxe, you can find video for the Luxe through our website and through our YouTube channel here: https://www.youtube.com/@breville/search?query=luxe
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
If you actually have the Luxe, you can find video for the Luxe through our website and through our YouTube channel here: https://www.youtube.com/@breville/search?query=luxe
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Mumen
Verified Purchase:Yes
I would've given it a 5/5 if only there was an option to turn on "Keep Warm" when brewing 4 cups and under using the Auto start feature. Seems like at that screen to setup auto start there should be an option to turn on Keep Warm. I understand it is probably removed to dummy proof since probably people will use none heat treated glassware for under 4 cups and not the stock carafe. But having the option to manually turn it on while setting up auto start would've been nice.
But overall, it is a great machine, the coffee tastes great same ground same douse on other machines always had issues, but turns out great on this. Definitely recommend it if you can get over the auto start keep warm option under 4 cups.
I would recommend this to a friend!
Written by a customer while visiting breville.com