Customer reviews from breville.com
Breville - the Luxe Brewer Glass Coffee Maker - Brushed Stainless Steel
Average customer rating
4.3
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
44
4 Stars
9
3 Stars
1
2 Stars
4
1 Star
6
55%of customers recommend this product.
(
11 out of
20)
Customer Reviews for Breville - the Luxe Brewer Glass Coffee Maker - Brushed Stainless Steel
Customer Rating
2
Very messy poor design
on September 18, 2026
Posted by: Tony
This is my second review of this product. The first review dealt more with my early experience with the complexity of set up and operation I found this machine a bit more complicated than it needed to be. However now that I have used it for a while it is probably also the dirtiest coffee maker I have ever used. When making small batches of coffee, 36oz or less, using the cone filter I have found that this machine splashes coffee grounds all over the perimeter of the basket as well as up on the water dispenser area. Unless you turn it on its' side and clean the brew head after every brew you will end up with a mass of coffee ground covering the brew head. You also need to remove the brew spray head frequently to clean coffee grounds. Unfortunately you can't really see the underside of the brew head without turning the coffee maker on its' side so you really don't know this is happening until there is a big mess. In my opinion this problem is caused by a poor design of the brew head. The brew head concentrates the water into the center of the basket which hollows out the grounds and pushes ground up the sides and over the edge of the brew basket. This could have been somewhat avoided with a brew head was designed more like a shower head so it dispersed the brew water more evenly over the grounds. This is a fairly expensive coffee maker and I did not expect it to be so problematic. I am really starting to regret this purchase.
Response from breville.comBy Breville Consumer Support, Breville Support, September 21, 2026
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that the brewing and cleanup experience with your Luxe Brewer™ Glass has been frustrating. We understand how disappointing it can be to regularly find coffee grounds around the brew basket and brew head. We truly appreciate your comments regarding the design and we will be sure to share your feedback with our product team. We will be reaching out to you directly.
Written by a customer while visiting breville.com
Posted by: Stacey
Verified Purchase:Yes
I am extremely happy with this coffee maker. It is a simple and straightforward design, very easy to use and makes great coffee. I appreciate the two different filter baskets, and the removable water tank, as well as the programmable timer. It is very easy to clean and looks great on my counter. I highly recommend.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Extremely disappointed
on September 14, 2026
Posted by: Irunaz1
I want to make sure that my review is understood for what it's supposed to be!
I love Breville!! I've had the espresso machine for 8years now and still going. I bought this particular machine expecting somewhat of the same, four months into my ownership, the heating plate stopped keeping my coffee hot and the plate started peeling and staining my counters! It also emits this real gross smell ( Chemically derived ) that concerns me. I've reported it and just shipped it back for replacement. So far I am in the process of wait and see what happens; if it's replaced or repaired, or how long it will last etc. For this kind of money this should not be happening, therefore buyer beware. This seems to me as if it's probably a pattern with this particular unit.
I love Breville!! I've had the espresso machine for 8years now and still going. I bought this particular machine expecting somewhat of the same, four months into my ownership, the heating plate stopped keeping my coffee hot and the plate started peeling and staining my counters! It also emits this real gross smell ( Chemically derived ) that concerns me. I've reported it and just shipped it back for replacement. So far I am in the process of wait and see what happens; if it's replaced or repaired, or how long it will last etc. For this kind of money this should not be happening, therefore buyer beware. This seems to me as if it's probably a pattern with this particular unit.
No, I would not recommend this to a friend.
Response from breville.comBy Breville Consumer Support, Breville Support, September 14, 2026
Thank you for taking the time to share your review and provide your feedback. We’re very sorry to hear about your experience and understand your disappointment, especially given your positive experience with Breville products over the years. We truly appreciate you bringing your concerns to our attention and giving us the opportunity to address them.
Written by a customer while visiting breville.com
Customer Rating
2
This is a generous rating! Disappointing machine!
on August 11, 2026
Posted by: Debby F.
We have had this coffee maker for less than 6 months. The only reason I gave it 2 stars is because my husband likes it. (Brand name) I have been very disappointed in it. It's harder to clean, drips water (steam condensation) all over the counter, and looses a part in the filter basket often. It's a good thing that I look before empting the coffee grounds. I would have thrown it (the part) in the trash. Worst coffee maker we have ever had...but the most expensive!
No, I would not recommend this to a friend.
Response from breville.comBy Breville Consumer Support, Breville Support, August 12, 2026
We appreciate you taking the time to share your experience with us. We're sorry the coffee maker hasn't met your expectations. We'd like to follow up directly to better understand what you're experiencing and help with the next steps.
Written by a customer while visiting breville.com
Customer Rating
2
Shower head
on July 30, 2026
Posted by: Vicky
I have the Luxe Brewer Glass coffee machine for 6 months.
It makes decent coffee. The problem is the shower ring keeps falling off and into the coffee grounds. I almost threw it out with the grounds. Every time I screw the ring in it gets harder and harder to catch and tighten!
Very frustrating. Very poor design!
It makes decent coffee. The problem is the shower ring keeps falling off and into the coffee grounds. I almost threw it out with the grounds. Every time I screw the ring in it gets harder and harder to catch and tighten!
Very frustrating. Very poor design!
No, I would not recommend this to a friend.
Response from breville.comBy Breville Consumer Support, Breville Support, July 30, 2026
We're sorry the shower ring is not staying securely in place. We appreciate you bringing this to our attention. We'll follow up directly to provide assistance on this issue. Thank you!
Written by a customer while visiting breville.com
Posted by: Brenda
Verified Purchase:Yes
Coffee maker works great. Directions for setting everything up could be better but with the help from youtube we have it all set now.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Chase
Verified Purchase:Yes
It’s a great coffee system!! Easy to use and makes great coffee
Written by a customer while visiting breville.com
Posted by: Mendell
Verified Purchase:Yes
Does not bring more than 4 cups of coffee at a time. Apparently there is a well-known problem with the sensor in the machine. I wish I had read more reviews before purchasing. It also does not maintain a very good temperature. Do not recommend at all.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, May 6, 2026
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com