Customer reviews from breville.com
Breville - the Luxe Brewer Glass Coffee Maker - Brushed Stainless Steel
Average customer rating
4.5
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
41
4 Stars
7
3 Stars
1
2 Stars
1
1 Star
4
58%of customers recommend this product.
(
7 out of
12)
Customer Reviews for Breville - the Luxe Brewer Glass Coffee Maker - Brushed Stainless Steel
Posted by: Vince
Verified Purchase:Yes
I have had this a month now and have to say it has not met expectations. Controls are terrible to navigate and the menus need a better explanation. The opening of the carafe is too small restricting access to clean and stains easily. Stainless smudging is constantly needing cleaning. Small pot performance is ok at best and navigating the adjustment for strength and temps is a fiasco. Filter basket cone adapter is cumbersome.
I would not buy this again at this price point I expect better from this manufacturer.
I would not buy this again at this price point I expect better from this manufacturer.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, September 16, 2025
We're sorry to hear of your disappointment. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
2
Brewing issues and lack of support
on August 4, 2025
Posted by: Austin
So far every time we try to brew coffee an error message pops up that says “ remove carafe lid”. But we have used just a cup or the carafe without the lid and with the lid and it continues to say this. And the manual also states you can fill up your cup and pour it in and brew that even if it’s below the single serving which is more than a single cup of coffee and my machine wouldn’t brew that either.
The machine itself looks very nice but we just got this last week and these issues are starting to make mornings more stressful especially given the price point of the machine. And support is always busy with long wait times so hopefully I can get through or help with these issues and I’ll change the review otherwise we will have to return this.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, August 4, 2025
Thank you for your review and feedback. That message will show if the water level in the tank is at the Single Serve level, the machine will think you're brewing a single cup amount, and will show the message to remove the carafe lid. But we'll send you an email shortly to see if we might help further.
Written by a customer while visiting breville.com
Customer Rating
1
defective
on December 29, 2025
Posted by: Will
Do not buy this product. My machine is completely defective. When you plug it in, the machine is supposed to auto flush. This does not work, and you cannot skip this step. I have an expensive piece of junk that doesn't make coffee.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, December 29, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: TA
Verified Purchase:Yes
Coffee machine that makes consistent, great tasting cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Max
Verified Purchase:Yes
I bought this coffee machine Luxe Brewer, it really brews coffee clearly and well.
This Luxe Brewer actually makes coffee for you and your family.
This Luxe Brewer actually makes coffee for you and your family.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Absolutely horrible coffee maker, don’t be fooled
on January 3, 2026
Posted by: Lily
This machine sucks. I don’t know who is writing all these rave reviews or how it’s getting so good write ups by online product review sites.
The heating plate is set SO high it burns your coffee, and there is no way to customize it. The extraction is mediocre and the machine is loud as hell.
I guess if you’re looking for Starbucks or McDonalds quality coffee at home (ie burnt for consistency) then maybe this is for you. But if you want a smooth, quality cup that will allow you to taste the beans - buy literally anything else
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, January 5, 2026
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
Not user friendly and definitely not worth the money
on January 31, 2026
Posted by: Julie
Verified Purchase:Yes
We were so excited to get the Breville coffee maker. It is hard to set up. The clock won’t stay on, the instructions are confusing. Can only find information and videos about past models and how to use them.And most of all, if you use the automatic program option, the coffee is lukewarm warm within 10 minutes in the morning. Very disappointed in this very expensive coffee maker. Thinking about donating it and buying a different coffee maker. Definitely disappointed and it is not worth the money.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, February 2, 2026
We're sorry to hear of your experience. The older version is the Precision Brewer, that is indicated on this review. You can find those videos through our website and YouTube channel: https://www.youtube.com/@breville/search?query=Precision%20brewer
If you actually have the Luxe, you can find video for the Luxe through our website and through our YouTube channel here: https://www.youtube.com/@breville/search?query=luxe
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
If you actually have the Luxe, you can find video for the Luxe through our website and through our YouTube channel here: https://www.youtube.com/@breville/search?query=luxe
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
5
Great
on May 6, 2025
Posted by: juanc159_3991
[This review was collected as part of a promotion.] Wow really good coffee maker its asome i really love it I recommended go get yours its really good good desing easy to clean good durability nice flavor extraction
Written by a customer while visiting influenster.com
