Customer reviews from breville.com
Breville - the Luxe Brewer Glass Coffee Maker - Brushed Stainless Steel
Average customer rating
4.3
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
44
4 Stars
9
3 Stars
1
2 Stars
4
1 Star
6
55%of customers recommend this product.
(
11 out of
20)
Customer Reviews for Breville - the Luxe Brewer Glass Coffee Maker - Brushed Stainless Steel
Posted by: Bob
Verified Purchase:Yes
I had the same Breville coffee maker for the path seven years and it recently quit working so I bought a new one, the controls and the new one are not as easy to use as the old one, the new model has a filter in it, which intern takes up volume in the water hopper so in reality it’s a 10 or 11 cup capacity, not 12 because there’s always some water that remains in the hopper
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Christy
Verified Purchase:Yes
I bought this a month ago and so far love it. My only complaint is that the booklet that comes with it is very lacking. There's no instructions for cold brew or info about what happens when you try to brew less than 5 cups at a time. All of that you have to download a PDF of a separate booklet that's not included. Kind of annoying. Other than that, it works great and we love it.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Not user friendly and definitely not worth the money
on January 31, 2026
Posted by: Julie
Verified Purchase:Yes
We were so excited to get the Breville coffee maker. It is hard to set up. The clock won’t stay on, the instructions are confusing. Can only find information and videos about past models and how to use them.And most of all, if you use the automatic program option, the coffee is lukewarm warm within 10 minutes in the morning. Very disappointed in this very expensive coffee maker. Thinking about donating it and buying a different coffee maker. Definitely disappointed and it is not worth the money.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, February 2, 2026
We're sorry to hear of your experience. The older version is the Precision Brewer, that is indicated on this review. You can find those videos through our website and YouTube channel: https://www.youtube.com/@breville/search?query=Precision%20brewer
If you actually have the Luxe, you can find video for the Luxe through our website and through our YouTube channel here: https://www.youtube.com/@breville/search?query=luxe
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
If you actually have the Luxe, you can find video for the Luxe through our website and through our YouTube channel here: https://www.youtube.com/@breville/search?query=luxe
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Mumen
Verified Purchase:Yes
I would've given it a 5/5 if only there was an option to turn on "Keep Warm" when brewing 4 cups and under using the Auto start feature. Seems like at that screen to setup auto start there should be an option to turn on Keep Warm. I understand it is probably removed to dummy proof since probably people will use none heat treated glassware for under 4 cups and not the stock carafe. But having the option to manually turn it on while setting up auto start would've been nice.
But overall, it is a great machine, the coffee tastes great same ground same douse on other machines always had issues, but turns out great on this. Definitely recommend it if you can get over the auto start keep warm option under 4 cups.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Absolutely horrible coffee maker, don’t be fooled
on January 3, 2026
Posted by: Lily
This machine sucks. I don’t know who is writing all these rave reviews or how it’s getting so good write ups by online product review sites.
The heating plate is set SO high it burns your coffee, and there is no way to customize it. The extraction is mediocre and the machine is loud as hell.
I guess if you’re looking for Starbucks or McDonalds quality coffee at home (ie burnt for consistency) then maybe this is for you. But if you want a smooth, quality cup that will allow you to taste the beans - buy literally anything else
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, January 5, 2026
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
defective
on December 29, 2025
Posted by: Will
Do not buy this product. My machine is completely defective. When you plug it in, the machine is supposed to auto flush. This does not work, and you cannot skip this step. I have an expensive piece of junk that doesn't make coffee.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, December 29, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Dwanda
Verified Purchase:Yes
I love the new features, I have an old version as well! The features are easy to use: timer and brew modes I didn't realize it came with a replaceable filter every 3 months. Its such an attractive pot if maintained on the counter as well!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Whoa!
on September 20, 2025
Posted by: Vincent
My review is not entirely about this incredible and beautifully designed bit of tech. It is about the other part of basically all technology that does not either get utilized enough or spoken about often. For me, it probably represents the company more than the actual product, and this is the support of the product. Long story short: I got this unit and it was not functioning properly. I opened a support case with Breville about it. It took a bit of communication back and forth for a few days until we eventually ended up doing a video chat so that the support person could see what I was experiencing. Once confirmed, they authorized a new unit on the spot, sent a return authorization for the faulty unit, and shipped the new one out in less than 24 hours.
I had to give them a shout out because I used to work in support for many years for a living and I loved when a customer, satisfied with my service, would shout me out.
Great product AND support! Get one today!
I had to give them a shout out because I used to work in support for many years for a living and I loved when a customer, satisfied with my service, would shout me out.
Great product AND support! Get one today!
I would recommend this to a friend!
Written by a customer while visiting breville.com