Customer reviews from breville.com
Breville - the Luxe Brewer Thermal Coffee Maker - Brushed Stainless Steel
Average customer rating
4.3
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
43
4 Stars
9
3 Stars
7
2 Stars
6
1 Star
2
42%of customers recommend this product.
(
8 out of
19)
Customer Reviews for Breville - the Luxe Brewer Thermal Coffee Maker - Brushed Stainless Steel
Posted by: Anonymous
Verified Purchase:Yes
There is no clock on the new brewer and the timer never stops - 9 hours since last brew is kind of rediculous. I keep meaning to call but time makes it most difficult. Can someone tell me what is wrong that it will hold the time since brew forever and there is no easy way to get rid of it only the arrow resubmit.
No, I would not recommend this to a friend.
Response from breville.comBy Breville Support, Breville Consumer Support, May 21, 2026
Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://support.breville.com/s/?language=en_US®ion=us&brand=breville with a subject line of BVUS260521-RS. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively, you can reach out to our Consumer Support Specialists at 866-273-8455.
Written by a customer while visiting breville.com
Customer Rating
2
Too confusing to program
on May 30, 2026
Posted by: Lori
I’ve had this coffee maker for almost a year and I’ve decided I do not like it. It is very hard to program. There is no on/off button so if you make a mistake, you have to unplug machine. Cannot figure out how to put in a timer once and have it repeat daily. Always have to reprogram. Coffee is also weak and cannot figure out how to make it stronger. Machine is great looking but functionality is poor. I do not recommend this.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, June 1, 2026
We're sorry to hear of your disappointment. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
Thermal Carafe does not keep coffee hot
on June 11, 2026
Posted by: Mike
This coffee maker with thermal carafe does not keep coffee hot. Description says "Dual-wall thermal carafe will keep your brew hotter for longer – up to 4 hours above 150ºF / 65ºC". Not even close. At 2 hours after brew I am showing 120 degrees. I wish I had bought the glass carafe version with hot plate. Spent a lot of money for something that I am 20% happy with.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, June 11, 2026
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com