Customer reviews from breville.com
Breville - the Luxe Brewer Thermal Coffee Maker - Brushed Stainless Steel
Average customer rating
4.3
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
43
4 Stars
9
3 Stars
7
2 Stars
6
1 Star
2
42%of customers recommend this product.
(
8 out of
19)
Customer Reviews for Breville - the Luxe Brewer Thermal Coffee Maker - Brushed Stainless Steel
Customer Rating
4
Great coffee, no manual
on September 26, 2025
Posted by: jt
Love the performance, but you have to include a full manual for this price. The quick start/parts list does not explain how the filter works at all. Used it a few weeks before figuring out the gasket mechanism works, with hollow ends that the filter turns and locks into place, also locking the gasket onto the carafe. The image just shows pushing straight down, nothing about twisting to lock in place.
Written by a customer while visiting breville.com
Customer Rating
2
I wanted to love this brewer but it has not met my expectations
on November 1, 2025
Posted by: Teri
I love Breville products so I had high hopes for this brewer given the price. Brewing 24 ounces of coffee works well but trying to brew the full 60 ounces just doesn’t work. I tried all of the trouble shooting suggestions but no matter what I do about 12 ounces of water remain in the tank and the pot is not full. This, of course, changes the desired strength of the coffee.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, November 3, 2025
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com
Posted by: LesG
Verified Purchase:Yes
Just like all Breville appliances, fantastic quality, user friendly, and an excellent coffee maker. This is my third Breville appliance due to their exceptional quality.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
4
Great Features, but a distinct lack of instruction on how to utilize them. Quick start guide is 50%
on February 9, 2026
Posted by: Stebut
Verified Purchase:Yes
Mastery of this machine is by trial and error. Bloom time and flow rate settings will make a better cup of coffee but reaching the settings may be a mystery for most
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, February 10, 2026
Thank you for your review and feedback. You can find a full manual on the machine's web page through our website. You can also find a variety of videos through our website and on our YouTube channel. If you continue to have questions, please don't hesitate to reach out to us through our website's support hub. We'll be happy to help.
https://www.youtube.com/@breville/search?query=luxe%20brewer
https://www.youtube.com/@breville/search?query=luxe%20brewer
Written by a customer while visiting breville.com
Posted by: New coffee expert
Verified Purchase:Yes
It took me a while to take full advantage of my Brewer; and now, I can make a perfect cup of coffee.
This is pricey but worth it.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Cynthia
Verified Purchase:Yes
While I really appreciate a 2 minute brew time and the coffee tasting great, I find the programming to be problematic. It is not as simple as I had hoped. Combined with the size of the unit, I am honestly not thrilled with the purchase.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, March 3, 2026
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Jay
Verified Purchase:Yes
1. Brews decent coffee, 2. Menu is confusing, 3. Doesn't tell you how much time is left till done brewing, 4. Doesn't display clock after done, even though it knows time for timer based brewing, 5. Feels flimsy compared to BCD550 series. Way too expensive for these deficiencies!
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, March 11, 2026
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Dennis G.
Verified Purchase:Yes
Could not be happier with this purchase. It's simple to use and clean, looks beautiful, and makes delicious coffee.
I would recommend this to a friend!
Written by a customer while visiting breville.com