Customer reviews from breville.com
Breville - the Luxe Brewer Thermal Coffee Maker - Brushed Stainless Steel
Average customer rating
4.4
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
42
4 Stars
9
3 Stars
5
2 Stars
5
1 Star
1
50%of customers recommend this product.
(
7 out of
14)
Customer Reviews for Breville - the Luxe Brewer Thermal Coffee Maker - Brushed Stainless Steel
Customer Rating
2
I wanted to love this brewer but it has not met my expectations
on November 1, 2025
Posted by: Teri
I love Breville products so I had high hopes for this brewer given the price. Brewing 24 ounces of coffee works well but trying to brew the full 60 ounces just doesn’t work. I tried all of the trouble shooting suggestions but no matter what I do about 12 ounces of water remain in the tank and the pot is not full. This, of course, changes the desired strength of the coffee.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, November 3, 2025
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com
Posted by: Andrew
Verified Purchase:Yes
I've had this for a few weeks and have had some issues. One is when I brew 4 cups or less the water tank still has about a cup of water left in it.
The other issue is I don't think it likes filtered well water. I set the hardness level based upon the test results, but the coffee has almost a metallic aftertaste. I switched to bottled water and it went away for the most part, but I'm guessing the water hardness may need to be tested again based upon now using bottled water.
I don't have any of these issues when brewing expresso or using a French press, so I'm not sure what to do at this point. Breville support has been slow to respond.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, November 25, 2025
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com
Posted by: LesG
Verified Purchase:Yes
Just like all Breville appliances, fantastic quality, user friendly, and an excellent coffee maker. This is my third Breville appliance due to their exceptional quality.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
4
Great Features, but a distinct lack of instruction on how to utilize them. Quick start guide is 50%
on February 9, 2026
Posted by: Stebut
Verified Purchase:Yes
Mastery of this machine is by trial and error. Bloom time and flow rate settings will make a better cup of coffee but reaching the settings may be a mystery for most
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, February 10, 2026
Thank you for your review and feedback. You can find a full manual on the machine's web page through our website. You can also find a variety of videos through our website and on our YouTube channel. If you continue to have questions, please don't hesitate to reach out to us through our website's support hub. We'll be happy to help.
https://www.youtube.com/@breville/search?query=luxe%20brewer
https://www.youtube.com/@breville/search?query=luxe%20brewer
Written by a customer while visiting breville.com
Posted by: New coffee expert
Verified Purchase:Yes
It took me a while to take full advantage of my Brewer; and now, I can make a perfect cup of coffee.
This is pricey but worth it.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Cynthia
Verified Purchase:Yes
While I really appreciate a 2 minute brew time and the coffee tasting great, I find the programming to be problematic. It is not as simple as I had hoped. Combined with the size of the unit, I am honestly not thrilled with the purchase.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, March 3, 2026
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com