Customer reviews from breville.com
Breville - the Luxe Brewer Thermal Coffee Maker - Brushed Stainless Steel
Average customer rating
4.4
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
41
4 Stars
8
3 Stars
4
2 Stars
5
1 Star
1
55%of customers recommend this product.
(
6 out of
11)
Customer Reviews for Breville - the Luxe Brewer Thermal Coffee Maker - Brushed Stainless Steel
Customer Rating
2
I wanted to love this brewer but it has not met my expectations
on November 1, 2025
Posted by: Teri
I love Breville products so I had high hopes for this brewer given the price. Brewing 24 ounces of coffee works well but trying to brew the full 60 ounces just doesn’t work. I tried all of the trouble shooting suggestions but no matter what I do about 12 ounces of water remain in the tank and the pot is not full. This, of course, changes the desired strength of the coffee.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, November 3, 2025
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com
Posted by: Andrew
Verified Purchase:Yes
I've had this for a few weeks and have had some issues. One is when I brew 4 cups or less the water tank still has about a cup of water left in it.
The other issue is I don't think it likes filtered well water. I set the hardness level based upon the test results, but the coffee has almost a metallic aftertaste. I switched to bottled water and it went away for the most part, but I'm guessing the water hardness may need to be tested again based upon now using bottled water.
I don't have any of these issues when brewing expresso or using a French press, so I'm not sure what to do at this point. Breville support has been slow to respond.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, November 25, 2025
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com
Posted by: LesG
Verified Purchase:Yes
Just like all Breville appliances, fantastic quality, user friendly, and an excellent coffee maker. This is my third Breville appliance due to their exceptional quality.
I would recommend this to a friend!
Written by a customer while visiting breville.com