Customer reviews from cuisinart.com
Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.1
(304 Reviews)
Rating breakdown 304 reviews
5 Stars
165
4 Stars
62
3 Stars
31
2 Stars
21
1 Star
25
76%of customers recommend this product.
(
176 out of
231)
Customer Reviews for Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: Sugar22
Gender:Female
Verified Purchase:Yes
This time the coffeemaker worked! 2 other machines needed to be sent back. I trusted Cuisinart so kept trying to correct the problem with programming. This one listens to the commands.
Written by a customer while visiting cuisinart.com
Posted by: V.M.M.
from Pittsburgh, PA
Verified Purchase:Yes
Efficient and convenient but not high quality materials. Too much plastic. The bean caddy for the grinder is too small (IMHO). The carafe should be insulated rather than thin glass. Not worth the investment. Should have stuck with my old percolator or Bialetti Moka.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Dario J
from San Diego
Gender:Male
Verified Purchase:Yes
This coffee maker had all the features we were looking for in a replacement coffee maker. Unfortunately, it fell short. The things we found disappointing were. 1: it grinder a full basket of beans when only 4 cups were selected. 2: it overflowed during brewing on 2 to 3 occasions within the first week of owning the coffee maker.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: caffeine fiend 73
from georgetown ky
Verified Purchase:Yes
I have used this type of Cuisinart coffee maker for 18 years and this is my third machine. I would not have any other.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
3
Uses a lot of beans to brew weak pot of coffee
on September 30, 2024
Posted by: Desna P
from Athens GA
Gender:Female
Verified Purchase:Yes
This coffee maker uses a tremendous amount of beans to brew a weak pot of coffee, even when set on strongest strength. The burr grinds the coffee very chunky (probably so it doesn't clog up the system) but because of this, it needs to grind a lot more to make a kind of weak pot of coffee. There is no option to adjust the grind.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: John HH
from South Carolina
Gender:Male
Verified Purchase:Yes
The clock does not maintain time. The clock jumps ahead 2 minutes every 24 hour period. The replacement machine had the exact same problem. Cuisinart has a quality control issue.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, December 9, 2024
Hello-
We are so sorry to hear about your coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900149701. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about your coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900149701. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Robin C.
from Maryland
Gender:Female
Verified Purchase:Yes
This is the best coffeemaker for those that appreciate a cup of coffee from freshly ground beans.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: The Hueg
Verified Purchase:Yes
Makes good coffee but we’ve found when attempting to brew 12 cups, the maximum, the grounds overflow the basket, clog the lid of the pot, resulting in an overflow onto our kitchen counter. Big mess.
Written by a customer while visiting cuisinart.com