Customer reviews from cuisinart.com
Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless
Average customer rating
4.1
(336 Reviews)
Rating breakdown 336 reviews
5 Stars
189
4 Stars
66
3 Stars
32
2 Stars
22
1 Star
27
78%of customers recommend this product.
(
195 out of
251)
Customer Reviews for Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless
Posted by: k.c.b.
from Springfield, MO
Gender:Male
Verified Purchase:Yes
I have been a long time owner of Cuisinart Grind & Brew coffee makers. I absolutely loved my DGB-900BC. Sure it had some occasional grinder blocked up issues, but if you kept it reasonable clean, it made consistently great coffee. My first DGB-800 was a disaster from the start, but turned out to be defective out of the box. I struggled with coffee all over the counter top, frequent cleaning cycled that never really finished, clock that gained several minuted every day, and finally repeated grind cycles that never brewed any coffee. I could only brew in the pre-ground mode. Customer Service was very helpful and promptly replacing the unit with one that is working much better, but still keeps terrible time. The carafe does periodically dribble on the counter on the first cup poured in the morning, but other than that is makes OK coffee. If I set the grind setting to 12 with a full pot of water, it seems to grind way too much coffee and has water and grounds all over. By reducing grind to 6 or 8 I get a pretty consistent, messless, operation with few grinds in the bottom of the pot. While I was initially impressed with the several improvements with this newer model, I do have concerns about grinder cleaning in the long term as there is no apparent way to access the grinder mechanism. The descaling clean cycle seems to work well, but I think its asking to be cleaned too often, considering I have a water softener removing minerals from the water.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Bumpy
from Maryland
Verified Purchase:Yes
A little loud especially if you have house guests with rooms in close proximity of the kitchen. But I absolutely love this coffee maker. There is nothing like fresh ground coffee!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Sugar22
Gender:Female
Verified Purchase:Yes
This time the coffeemaker worked! 2 other machines needed to be sent back. I trusted Cuisinart so kept trying to correct the problem with programming. This one listens to the commands.
Written by a customer while visiting cuisinart.com
Posted by: V.M.M.
from Pittsburgh, PA
Verified Purchase:Yes
Efficient and convenient but not high quality materials. Too much plastic. The bean caddy for the grinder is too small (IMHO). The carafe should be insulated rather than thin glass. Not worth the investment. Should have stuck with my old percolator or Bialetti Moka.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Dario J
from San Diego
Gender:Male
Verified Purchase:Yes
This coffee maker had all the features we were looking for in a replacement coffee maker. Unfortunately, it fell short. The things we found disappointing were. 1: it grinder a full basket of beans when only 4 cups were selected. 2: it overflowed during brewing on 2 to 3 occasions within the first week of owning the coffee maker.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: caffeine fiend 73
from georgetown ky
Verified Purchase:Yes
I have used this type of Cuisinart coffee maker for 18 years and this is my third machine. I would not have any other.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
3
Uses a lot of beans to brew weak pot of coffee
on September 30, 2024
Posted by: Desna P
from Athens GA
Gender:Female
Verified Purchase:Yes
This coffee maker uses a tremendous amount of beans to brew a weak pot of coffee, even when set on strongest strength. The burr grinds the coffee very chunky (probably so it doesn't clog up the system) but because of this, it needs to grind a lot more to make a kind of weak pot of coffee. There is no option to adjust the grind.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: John HH
from South Carolina
Gender:Male
Verified Purchase:Yes
The clock does not maintain time. The clock jumps ahead 2 minutes every 24 hour period. The replacement machine had the exact same problem. Cuisinart has a quality control issue.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, December 9, 2024
Hello-
We are so sorry to hear about your coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900149701. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about your coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900149701. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com