Customer reviews from cuisinart.com
Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless
Average customer rating
4.1
(336 Reviews)
Rating breakdown 336 reviews
5 Stars
189
4 Stars
66
3 Stars
32
2 Stars
22
1 Star
27
78%of customers recommend this product.
(
195 out of
251)
Customer Reviews for Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless
Posted by: Dancnbear161
from SW Washington
Gender:Male
Verified Purchase:Yes
This is an awesome kitchen appliance. The grinder is a quality burr grinder, which does a great job. The quality of fresh coffee we brew every morning can be simply controlled via the brewer settings and every pot is perfect. As long as we use qualify beans and fresh water.
If I had one complaint, it would be regarding a cleaning issue. The bean hopper's feed tube cover is fixed, certainly intended to protect the user from accidental human exposure. But the fact that this guard isn’t removable makes properly cleaning the grinder feed tube, impossible.
This model coffee maker was a replacement for our Cuisinart DGB700, which had a removable hopper and we used for years, until the grinder motor gave up. But we're on our second unit already. You just can't clean the feeder properly, it eventually stops feeding the coffee beans and can't be repaired.
If the manufacturer would simply make the grinder feed tube guard removable for cleaning, this new model would earn 5 stars from me!
If I had one complaint, it would be regarding a cleaning issue. The bean hopper's feed tube cover is fixed, certainly intended to protect the user from accidental human exposure. But the fact that this guard isn’t removable makes properly cleaning the grinder feed tube, impossible.
This model coffee maker was a replacement for our Cuisinart DGB700, which had a removable hopper and we used for years, until the grinder motor gave up. But we're on our second unit already. You just can't clean the feeder properly, it eventually stops feeding the coffee beans and can't be repaired.
If the manufacturer would simply make the grinder feed tube guard removable for cleaning, this new model would earn 5 stars from me!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
3
Our Third Cuisinart Digital Burr Grind and Brew
on October 21, 2021
Posted by: Dancnbear
Verified Purchase:Yes
This DGB-800 is a warranty replacement, less than a year after the original purchase. Our previous burr grind and brew coffee maker was a similar Cuisinart, which lasted years, rather than months. The main difference between this model and the original DGB-700, is that the earlier model had a removeable bean hopper and the grinder was accessible for cleaning. This model DGB-800 is not of comparable quality and in our view, the original design should replace this newer design.
Written by a customer while visiting cuisinart.com
Posted by: Ughhhhhhhhh
Verified Purchase:Yes
We’ve always bought Cuisinart products in the past with no problems believing they are the best of quality but this one changed our mind. Out of the box the pot leaks terribly u have to hold it over a sink to pour it then it waste 1/2 the coffee. Would not buy again.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, September 22, 2025
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900377062. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: SHDH
from California
Verified Purchase:Yes
The "grind" portion of the Grind and Brew Coffeemaker is not working. It only releases 4 cups of beans no matter what we do (we've tried trouble shooting and resetting). This is the 3rd grind and brew we have owned over a long period of time. This is disappointing. Since it's under warranty, I will be making that call tomorrow, but it's hard to have a 3 month old coffee maker fail.
Written by a customer while visiting cuisinart.com
Posted by: Caffeine Please
Verified Purchase:Yes
Coffee is weak even on the strongest setting. The previous two models did not waste coffee beans. I did a side-by-side comparison and it seems that the grind is coarser w/latest model and coffee is w-e-a-k :(
Written by a customer while visiting cuisinart.com
Posted by: Ace B
from Buffalo NY
Gender:Male
Verified Purchase:Yes
This is my third grind n brew over the last 20+ years. I used the 800 model for 13 years before the coffee quality finally degraded. After considerable research I opted for the 600 model. It is very well designed and requires no cleaning. There is no chute, the coffee drops straight into the basket. I use dark oily Robusto beans with no issues. I used to clean out my old model every week because the chute would clog. When I compared other brands, they recommended not to use oily beans unless you clean after each use. The coffee quality/flavor is excellent and it is economical with beans. I wanted a grind coarseness control, but with this model I don’t think it could make the coffee any better.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: cozyjoe
Verified Purchase:Yes
Horrible. Even at 10 cups it overflows leaving leaking mess all over the counter. Sediment and grounds everywhere. EXTREMELY hard to close. I have owned a few DGB-800's and have NEVER had the problems like I experienced with this recent iteration. Returned to store. Won't buy another
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: John333
from NC
Verified Purchase:Yes
I am having issues with the Coffee maker. It is double grinding the beans, it runs, shuts off and then runs again? Also having issues with it not brewing, it grinds the beans and then just shuts off, it does not run the water through to make the coffee. I have to open and close the grind tray, push start, then push grind off, then push brew? I was hoping that this was a one time "operator error" but it has now happened several times for both of us. I will need to return this unit to the store for a refund. I am sad, I owned the same machine, older model, for the past 8 years and never had an issue, until it stopped pumping water. That is why I had to buy the new model.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com