Customer reviews from cuisinart.com
Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.1
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
200
4 Stars
73
3 Stars
37
2 Stars
22
1 Star
30
77%of customers recommend this product.
(
207 out of
269)
Customer Reviews for Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: Silverfox77
Gender:Male
Verified Purchase:Yes
This machine grinds WAY too much coffee for the number of cups programmed, even on the lowest "strength" setting. Even when set for four cups, the machine fills a paper filter about 3/4 full with ground coffee. We are still searching for the right combination of settings and water volume. But it's frustrating that the machine can't just grind the right amount. Carafe also leaks upon pouring.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, February 17, 2026
We’re sorry to hear about your experience and appreciate you sharing your feedback. The grind-to-cup ratio can vary depending on bean type and roast, and sometimes adjusting the grind size, using the “strength” setting, or slightly modifying water volume can help achieve the desired balance. For the leaking carafe, our team can review proper seating and inspect for potential replacement options if needed. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8900527388 so we can assist you further.
Written by a customer while visiting cuisinart.com
Posted by: Philip Workman
Gender:Male
Verified Purchase:Yes
Great product, but it’s hard to figure out at first. Love it for convenience
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com