Customer reviews from cuisinart.com
Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.1
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
200
4 Stars
73
3 Stars
37
2 Stars
22
1 Star
30
77%of customers recommend this product.
(
207 out of
269)
Customer Reviews for Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: Bon Bon 28
Gender:Female
Verified Purchase:Yes
We love this coffee maker. So much easier than our old cuisinart
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Mhdz7161
Gender:Female
Verified Purchase:Yes
While I love this grind and brew, I wish there was a way to clean the burr grinder
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: S. Raymond
Gender:Male
Verified Purchase:Yes
I have had it for a couple of weeks and enjoy everything about it.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Cuisinart DGB800NAS Grind & Brew Coffeemaker
on January 30, 2026
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
This coffee maker replaces our old one of the same model. It finally died after 6 years of constant grinding and brewing! We really like the quality that was built into this machine, so we decided to replace it with another. We have never had a coffee maker live so long!
Written by a customer while visiting cuisinart.com
Posted by: CA D
Gender:Female
Verified Purchase:Yes
We like the whole bean or ground flexibility. The whole bean option is ok- I like my grind to be a bit finer (it uses a lot of beans/pot). The basket for grounds is a bit undersized- it fills to the top and can bet messy to remove the coffee filter. The coffee is good though.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, February 2, 2026
We’re glad to hear you’re enjoying the flexibility and the quality of the coffee. We understand your feedback regarding the grind size and the basket capacity as smaller baskets can sometimes make removing the coffee filter a bit messy. Your comments will be shared with our product team for consideration in future designs. For tips on optimizing grind and brewing, or assistance with the unit, please contact our Consumer Assistance team at 1‑800‑726‑0190.
Written by a customer while visiting cuisinart.com
Posted by: Jcara
Verified Purchase:Yes
Excellent coffee maker. Great for ground coffee as well as whole bean grinding! Super easy to set up program and base keeps coffee nice and hot. I find it hard to read the water level though as I am filling the tank. Other than that it is probably the best coffee maker I have owned.
Written by a customer while visiting cuisinart.com
Posted by: Abcdefghijk
Gender:Female
Verified Purchase:Yes
Poorly designed carafe. Water leaks from plastic trim along the carafe top. They wouldn’t replace carafe so I returned the machine. Plenty of reviews said the same thing, I should have listened to the reviews.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, February 5, 2026
Thank you for sharing your experience—we’re sorry to hear about the issues you encountered with the carafe and the frustration this caused. Leaking can sometimes occur if the lid or trim is not fully seated or if the carafe is overfilled, and our team can help review proper assembly and usage to prevent this. We’re glad you were able to return the product, and if you’d like further assistance or have additional questions, please contact our Consumer Assistance Center at 1-800-726-0190.
Written by a customer while visiting cuisinart.com
Posted by: Mrs LS
Gender:Female
Verified Purchase:Yes
I like this coffee maker. It uses a lot of beans when grinding your own. So I use ground coffee
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com