Customer reviews from cuisinart.com
Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.1
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
200
4 Stars
73
3 Stars
37
2 Stars
22
1 Star
30
77%of customers recommend this product.
(
207 out of
269)
Customer Reviews for Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: Rocco Picciolo
Gender:Male
Verified Purchase:Yes
this coffee maker
freshly grinds coffee before brewing my morning cup of coffee.
I do not need to clean the coffee grinder and i can just leave the beans in the grinder.
beautiful!
freshly grinds coffee before brewing my morning cup of coffee.
I do not need to clean the coffee grinder and i can just leave the beans in the grinder.
beautiful!
Written by a customer while visiting cuisinart.com
Posted by: Karen Babs
Gender:Female
Verified Purchase:Yes
It is like my previous Cuisinart. It is bigger so takes up counter space and I thought it would be quieter. The water hole is in the back, so inconvenient to fill if storing under a cupboard. Not many options for a grind and brew so it will do,
I would recommend this to a friend!
Response from cuisinart.comBy Cuisinart, December 30, 2025
We appreciate you taking the time to share your thoughts with us. Customer feedback is extremely important, and all input is carefully reviewed and shared with our product team to help guide future design improvements. Hearing directly from our customers helps us continue to enhance the quality, performance, and overall experience of our products.
Written by a customer while visiting cuisinart.com
Posted by: New to big pots
Gender:Female
Verified Purchase:Yes
I'm still getting used to a pot again from using an Aeropress. We got tired of making 1 cup at a time and had lots of family over for the holidays so we needed a big coffee maker. I like the grinder option but it's really loud (expected) and it seems to go through more beans than necessary. Again, still getting used to it. My only real complaint is that the carafe leaks when you pour. When it's completely full, it doesn't matter how slow you pour, a few ounces end up all over the counter. When it only has 5 or 6 cups in the carafe and you pour super slow it doesnt leak. Very frustrating. Still trying to decide if it's enough of a frustration to return it.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Drumguy
Gender:Male
Verified Purchase:Yes
Works very well. So nice to have the grinder and brewer in one machine.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: JWinPS
Gender:Male
Verified Purchase:Yes
This model combines the convenience of burr grinding and brewing in one simple step. The burr grinding is a coffee aficionado's preferred method (over blade grinding).The coffee comes out tasting superb. There is a strength control which I maintain at strong. This accompanied with Cuisinart style makes the coffee maker attractive as well. Style and performance combined in one package can't be beat. The only thing I would prefer is for the bean hopper to have a larger capacity. I can get two 12 cup pot fulls before the beans drop too low for a third. But, maintaining it is not a chore. I keep a stylish glass container with bamboo lid filled with beans next to the coffee maker making top offs easy.
Written by a customer while visiting cuisinart.com
Posted by: Armour of God
Gender:Male
Verified Purchase:Yes
Coffee tastes very smooth. Trying to program it to make 4 cups doesn’t work . Have to at least fill to the 6 cup line. Wish it was a little less noisy in the am when others are trying to sleep. 1st carafe leaked around the plastic and glass. Had to be sent another one. So far, so good.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, January 16, 2026
Thank you for taking the time to share your experience. We’re glad to hear you’re enjoying the smooth taste of the coffee and that the replacement carafe has been working well so far. We understand that noise can be noticeable during early morning use and appreciate that feedback. If you have any additional questions or concerns, the unit is covered by a manufacturer’s warranty, and our Consumer Service team at 1-800-726-0190 would be happy to assist.
Written by a customer while visiting cuisinart.com
Customer Rating
1
Should have listened to the reviews. Poor quality!
on January 16, 2026
Posted by: AlNi
Gender:Female
Just like many of the reviews states the carafe design is horrible. About 20% of the coffee leaks out from the plastic banding around the top of the glass carafe. Did they not test the carafe design before they put the machine out on market? Looks like the only option is to return the machine. Cuisinart wouldn’t send a new carafe even though the machine is less than 1 week old.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, January 16, 2026
Thank you for sharing your experience with the carafe. We appreciate you taking the time to provide detailed feedback, and we’re glad you reached out to our team to get things sorted. Your insights help us understand how our products are used and where we can continue to improve.
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Brew and grind is a decent machine.
My only complaint is about grinds somehow getting in to coffee. Grind is a corse grind.
My only complaint is about grinds somehow getting in to coffee. Grind is a corse grind.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com