Customer reviews from cuisinart.com
Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.1
(303 Reviews)
Rating breakdown 303 reviews
5 Stars
164
4 Stars
62
3 Stars
31
2 Stars
21
1 Star
25
76%of customers recommend this product.
(
176 out of
231)
Customer Reviews for Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: John62
from Columbus, Ohio
Gender:Male
Verified Purchase:Yes
I received this as a (requested) gift. It's been about 3 weeks now and I'm very happy with it. Simple to use and the resulting coffee is great! Cleanup is easy, pretty much as any other coffee maker is. I do use the supplied gold filter to gain as much flavor as possible. For folks that use paper filters, try the gold mesh filter and you'll be surprised how much flavor the paper filters remove. Point is, paper is easier cleanup but the gold filter is worth the extra cleaning effort. Bean grinding sound is like any other bean grinder, fairly noisy. It functions well, grinding exactly what's needed for the specified number of cups. I experimented with the strength setting, just for comparison purposes and there is a noticeable difference between settings. While I can't predict the service life of this coffee maker, it appears to be well made and I expect it to last for a long time.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: CoffeeRuss
from Modesto, CA
Gender:Male
Verified Purchase:Yes
This coffee maker makes the best coffee. The burr grinder is superior to the blade style grinders. This is my second time ordering this model. The first has been working for about 5 years and still does, I just needed a new coffee maker for my second home.
There are a couple of flaws with the product. If you forget a filter or try to use a paper and the wire filter, the grounds will get into the pour stop valve and make the coffee overflow and make a mess. There is also rarely a time when the maker doesn’t make a little bit of a mess with grounds getting out.
Also, after a while (every year or so), you may notice fewer grounds and weaker coffee. The grinder tends to deposit some grounds into the bean feeder area above the grinder that slows the flow of the beans. There is a guard above this that makes it difficult to access. You can, however, reach the blockage with a skewer with a kink in it. You can also see the area using your phone camera once you find just the right position.
Regardless of these issues, I would order one of these again. Based on messiness, I would deduct a star or two, however, the flavor is just so good, that it deserves the full five stars.
There are a couple of flaws with the product. If you forget a filter or try to use a paper and the wire filter, the grounds will get into the pour stop valve and make the coffee overflow and make a mess. There is also rarely a time when the maker doesn’t make a little bit of a mess with grounds getting out.
Also, after a while (every year or so), you may notice fewer grounds and weaker coffee. The grinder tends to deposit some grounds into the bean feeder area above the grinder that slows the flow of the beans. There is a guard above this that makes it difficult to access. You can, however, reach the blockage with a skewer with a kink in it. You can also see the area using your phone camera once you find just the right position.
Regardless of these issues, I would order one of these again. Based on messiness, I would deduct a star or two, however, the flavor is just so good, that it deserves the full five stars.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Ozzi
from MA
Gender:Male
Verified Purchase:Yes
This was a warranty replacement for the previous generation model, the DGB-1400BCPC, that was defective. This model has design improvements with the way the ground coffee is delivered from the grinder to the basket that is much better than the DGB-1400BCPC design. The downside is that the maximum number of cups of you can choose to grind is 12, which is the size of the pot. This does not give you enough flexibility if you're trying to make 12 cups of coffee stronger than the grind control allows. Selecting the strongest grind does not brew our coffee as strong as the previous model, so we have to choose to grind 12 cups of coffee at the strongest grind selection, but only brew about 10 1/4 cups. Still, at this combination of choices, the coffee isn't as good as the DGB-1400BCPC. We have tried other combinations of choices and amount of cups to brew, but this is the closest.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Mark21
from Dripping Springs, TX
Gender:Male
Verified Purchase:Yes
Very good product. Great tasting coffee. Easy to use; except one finicky behavior. If you grind the coffee the night before (which I do so the loud grinding won’t wake the wife up in the morning) then start the coffee in the morning with no grind, it typically won’t start. Simple fix is to hit the button on the side to open the filter holder, then close it, it will then start.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Super coffee maker
on April 20, 2025
Posted by: Anonymous
from Ogden, Iowa
Gender:Male
The DGB-800 is working perfectly, I set the grind to the #6 setting and the coffee is perfect ! Very easy to operate and clean up. Everyone likes our coffee, so we tell the about the coffee maker and the coffee we get online. we get coffee online at a very good savings' we buy 10lb each time we order coffee . I gets here in about 3-4 days.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Taz1
Verified Purchase:Yes
Love the coffee pot but I feel for the money we spent on the coffee pot . We she have got some Walter fliers with it but we got noting
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: GOB66
from Hinckley, OH
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent upgrade from the old model, wish I had gotten it sooner. Works perfectly and ueses just the right amount of beans.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com