Customer reviews from cuisinart.com
Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.1
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
200
4 Stars
73
3 Stars
37
2 Stars
22
1 Star
30
77%of customers recommend this product.
(
207 out of
269)
Customer Reviews for Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: Idaho Java Lover
from Idaho
Gender:Male
Verified Purchase:Yes
I love the ease and taste of the coffee. My criticism is that the carafe leaks from the black collar onto the counter. Also I noticed the clock had changed auto brew by an hour...turns out the clock gains two minutes over each 24 hour period. I'm hoping this is just a fluke and not a pervasive issue. I will contact customer service tomorrow so let's see how Cuisinart stands behind their products, I've always held them in a positive light. 🤞
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Scott Mat
from Ropesville TX
Gender:Male
Verified Purchase:Yes
I think it’s great but it uses a lot of grinds no matter cup size.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: T. Schmidt
from Pennsylvania
Gender:Male
Verified Purchase:Yes
I got mine about a year ago and ran into trouble with it but thanks to the warranty it was replaced by cuisinart. I must say the new model is much improved and still makes a great cup of coffee. Going back to an old drip non bur coffee maker made us realize how much we love this one! Great value, price and warranty you can't go wrong.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Every
Verified Purchase:Yes
After using for about 5 days starting making weak coffee. The strength setting was the same, same beans , same amount of water. Now just making 10 cups of water with 12 cups setting on machine. We had the discontinued dgb900 with insulated carafe for years that made perfect coffee. Hate they changed it …
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, February 28, 2025
Hello- Thank you for taking the time to share your review with us about your Cuisinart item. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
from Florida
Gender:Female
Verified Purchase:Yes
This is the only coffeemaker I will buy. It not only makes amazing coffee but is easy to use and lasts for years. have had so many so many people buy only after talking to me and they love it also.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: marv214
from Portland OR
Gender:Male
Verified Purchase:Yes
I replaced a different brand and went with a more economical option … mistake. The brewing basket has a tendency to overfill and then overflow, creating a mess. Even though the carafe is big enough for twelve cups you can really only brew six cups at a time. A mistake that I am stuck with.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Hazy
from Las Vegas, Nevada
Gender:Female
Verified Purchase:Yes
I bought this Cuisinart on March 14, 2025 just 2 weeks ago to replace my other Cuisinart that had an electrical malfunction. I can't say that I'm happy with it..no matter what I do the coffee is weak. I prefer my older model that I could control the amount of beans and grind.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: DGCS
Verified Purchase:Yes
This coffee maker is easy to program and easy to clean. I love the ability to fill coffee bean reservoir about once a week rather than adding coffee beans daily as with some of the cheaper grind and brew coffee makers. A larger coffee bean reservoir would be nice. A reheat button which would allow one to just turn on the heating plate without brewing a new pot of coffee would be a great plus. Even better would be the ability to program the number of cups of coffee one wants and it would only pull that much water from the water reservoir. But that would require reengineering the way the hot plate and the water reservoir are connected internally. Overall it is a good coffee maker for the price. My last grind and brew coffee maker (different brand) lasted a month beyond the factory warranty. I'm hopeful that this one will do better.
Written by a customer while visiting cuisinart.com