Customer reviews from cuisinart.com
Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.1
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
200
4 Stars
73
3 Stars
37
2 Stars
22
1 Star
30
77%of customers recommend this product.
(
207 out of
269)
Customer Reviews for Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: MRBS
Verified Purchase:Yes
I’m enjoying having the grinder and coffee maker in one. I enjoy a full bodied dark roast brew. In order to achieve the taste I prefer, I must set the number of cups to one step above the water quantity. Otherwise I’m very pleased so far with this coffee maker.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Sam .
from Tampa, Florida
Gender:Male
Verified Purchase:Yes
I love this coffeemaker! I had the previous model for almost 20 years till it finally gave out. improved features on this newer model made it an easy choice to purchase, and I am not disappointed at all. there is nothing like having fresh ground coffee in the morning.. or evening. or anytime for that matter. just get some good quality beans, locally roasted if possible and you will never be disappointed in your coffee!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Emmadug
from Saint Louis
Gender:Female
Verified Purchase:Yes
I have tried multiple times now to brew a pot of coffee without spilling water outside the reservoir, but this design is terrible.
The water is poured into the back, so the entire machine has to be pulled towards the edge of the counter to reach it.
The reservoir is shaped like an afterthought wrapped around the back of the machine, with its widest point being no more than an inch wide at the corners. There is no way to pour a pot of water into that small opening without it running down the side or missing it all together.
The Coffee bean hopper cannot be cleaned out, and barely holds more than enough for 12 cups.
The lid to the pot itself is too wide of a spout or isn't snapping shut properly, so it either pours too much or too little.
Terrible design.
The water is poured into the back, so the entire machine has to be pulled towards the edge of the counter to reach it.
The reservoir is shaped like an afterthought wrapped around the back of the machine, with its widest point being no more than an inch wide at the corners. There is no way to pour a pot of water into that small opening without it running down the side or missing it all together.
The Coffee bean hopper cannot be cleaned out, and barely holds more than enough for 12 cups.
The lid to the pot itself is too wide of a spout or isn't snapping shut properly, so it either pours too much or too little.
Terrible design.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, February 26, 2025
Hello- Thank you for taking the time to share your review with us about your Cuisinart item. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Written by a customer while visiting cuisinart.com
Posted by: Golfguy
Verified Purchase:Yes
Purchased as a replacement for similar Cuisinart coffee maker with stainless carafe. Replaced due to a problem with the lid/pour spout. Leaked badly and got tired of fooling with it. This coffee maker is identical except for this one has the glass carafe and is 12 cups rather than 10. The good is it grinds and brews nicely. The bad is this lid will not snap in place, thus you have to hold it with your thumb so it does not fall off while pouring. Unlikely to purchase another Cuisinart. Quality Control is not to acceptable standards and I do not want to go through more aggravation like I did with the last problem. Have not had long enough to attest to longevity.
Written by a customer while visiting cuisinart.com
Posted by: Twinsprings
from Catersvillle, GA.
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The DGB800 makes a great cup of coffee. I use organic dark roast beans.
my only compliant is that the filter over flows and the Brew Pause Feature does not function. Even just after the 5 beep brew cycle is sounded, I still have the problems.
Trying to eliminate this, I have used both paper filter and the permanent filter but to no success. My preference is that the strength control button is on "minimum," but the same problem occurs for other strength setting.
My previous unit, which the grinder failed out of warranty, a Gevi with cone filters, had no problems with the overflow.
my only compliant is that the filter over flows and the Brew Pause Feature does not function. Even just after the 5 beep brew cycle is sounded, I still have the problems.
Trying to eliminate this, I have used both paper filter and the permanent filter but to no success. My preference is that the strength control button is on "minimum," but the same problem occurs for other strength setting.
My previous unit, which the grinder failed out of warranty, a Gevi with cone filters, had no problems with the overflow.
Written by a customer while visiting cuisinart.com
Posted by: JJG123
Gender:Male
Verified Purchase:Yes
Does not keep coffee warm for more than 30 minutes had i known that I would never have purchased it
Response from cuisinart.comBy Cuisinart, September 8, 2025
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900366879. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: SteveRenner
Gender:Male
Verified Purchase:Yes
It's a very nice coffee maker, but my greatest critique of it is that it does not come with the stainless steel carafe that it used to come with.
Response from cuisinart.comBy Cuisinart, January 27, 2026
We’re glad to hear you’re enjoying your coffee maker and appreciate your feedback. We understand your preference for a stainless steel carafe, which is not included with this model. If you have any questions or need assistance, our Consumer Assistance Team is happy to help at 1‑800‑726‑0190.
Written by a customer while visiting cuisinart.com
Posted by: Mike from Tucson
Verified Purchase:Yes
I have my grind & brew (my 3rd) scheduled for my normal 6 am wake-up. The grinder reminds me that a delicious morning is just beginning.
Written by a customer while visiting cuisinart.com