Customer reviews from cuisinart.com
Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.1
(304 Reviews)
Rating breakdown 304 reviews
5 Stars
165
4 Stars
62
3 Stars
31
2 Stars
21
1 Star
25
76%of customers recommend this product.
(
176 out of
231)
Customer Reviews for Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: TWRW
from Denver, CO
Verified Purchase:Yes
This does not do a good job of regulating the amount of beans ground for each pot. Thus, the hopper is useless, and we have been relegated to including just the amount of beans needed for one pot each time. Additionally, the pot doesn’t fit great, which can lead to spills when brewing of the pot is not placed just right. Once you get used to those things it works fine.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, April 9, 2024
Hello-
We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: So Susan
Gender:Female
Verified Purchase:Yes
I love my new Cuisinart Burr Grind & Brew™ 12-Cup Coffeemaker! It makes delicious coffee and is easy to use and clean. I’ve setup the automatic brew feature so it’s ready for us when we get up each morning. I love the smell of coffee brewing as we walk in the kitchen! So glad I choose this brand and model. Having coffee from freshly ground every morning is pure heaven!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: MaineLady
from Maine
Gender:Female
Verified Purchase:Yes
there is nothing like freshly ground coffee for the flavor! love that is grinds when you are ready to brew.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
from Minnesota
Gender:Male
Verified Purchase:Yes
We had an older grind and brew Cuisinart that worked well, but after 10+ years the grind system began to get intermittent. We liked it enough to upgrade to the latest version. We loved the thermal carafe of the older model, but the new model keeps the glass carafe and coffee hot for up to 4 hours without making the coffee taste burned. With the dual adjustments of strength and number of cups, you can find your perfect cup of coffee within a few brews. We highly recommend this coffee maker.
Written by a customer while visiting cuisinart.com
Posted by: santos
from Texas
Gender:Male
Verified Purchase:Yes
Excellent product, this new unit replaced another Cuisinart unit that i bought 7 years ago, I will continue to buy Cuisinart products because of the dependability .
Written by a customer while visiting cuisinart.com
Posted by: AmyRP
Gender:Female
Verified Purchase:Yes
I’ve had Cuisinart Grind and Brew coffee makers for 25 years. Our last one recently died and they don’t make it anymore. I got the closest one and we were disappointed from day one. It leaked constantly and we had to return it. Trying another one without the grinder since I don’t trust it won’t happen again. Plus the design changed and it is not as attractive as the Burr grinder on top.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Renae Tyo
Verified Purchase:Yes
The water in the coffee basket kept overflowing which resulted in coffee pouring onto the counter and over the coffee maker base.
Response from cuisinart.comBy Cuisinart, October 21, 2024
Hello-
We are so sorry to hear about your coffee maker overflowing. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900104570. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about your coffee maker overflowing. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900104570. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Dan98
from Indiana
Gender:Male
Verified Purchase:Yes
This is my 3rd grind and brew coffeemaker. The other 3 had several problems. Cuisinart knocked it out of the park with this one. Doesn't have a lot of steam escaping, which is nice for the cupboards.Not too much I would change, except the lid to the water reservoir is super smooth, which makes it difficult to get past the break over point.
It needs a slight knurl on it or a slight lip on the top to facilitate lifting it to fill the reservoir.
It needs a slight knurl on it or a slight lip on the top to facilitate lifting it to fill the reservoir.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com