Customer reviews from cuisinart.com
Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.1
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
200
4 Stars
73
3 Stars
37
2 Stars
22
1 Star
30
77%of customers recommend this product.
(
207 out of
269)
Customer Reviews for Cuisinart - Burr Grind & Brew 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: K Wood
from Scituate, RI
Gender:Female
Verified Purchase:Yes
We have been using a french press and percolator for the last few years. The coffee has been great, but we wanted to get back to a grind and brew coffee maker with auto programming and burr grinder built in.
Cuisinart has been our go to brand of coffee maker over the years. We did try a couple of other brands, but they were far more expensive and we felt the cost didn't yield us better features or a similar taste result of our french press and percolator.
We've had this one since right after Christmas. It's been working fine. Read the owner manual. There are great tips for brewing great coffee. Remember, the type of coffee beans matter. It's a personal choice too. We prefer Columbian Arabica for a medium body coffee brew with low acidity.
The only problem we've had is finding paper filters that fit the basket housing. Most have sides that are too high or too low, both of which cause different problems with overflowing grinds. We're using the gold metal filter that came with it, but prefer paper to quell some of the balance we look for in a great cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Fred Mertz
from Richmond, VA
Gender:Male
Verified Purchase:Yes
I bought a new grind and brew because my old Cuisinart grind and brew died after 7 years. It works as it should. However, the carafe will not allow you to pour without dripping, it's impossible to pour cleanly. Fortunately, I kept the old carafe and use it with the new coffeemaker. This carafe doesn't drip.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
3
Coffee is weak, but I like having the hopper :-(
on February 7, 2024
Posted by: Joey SD
Gender:Male
Verified Purchase:Yes
Unfortunately the coffee brews pretty weak. I use the strongest setting, but I think the issue is the grind is very coarse - so it fills up the filter with the right amount, but just not a fine enough grind for my taste. I had another version before that was a little better. I solve this by just brewing a smaller amount of water, but unfortunately that means I can't get a full pot with full strength, and then it's a little inefficient on the usage of the beans.
Written by a customer while visiting cuisinart.com
Posted by: TWRW
from Denver, CO
Verified Purchase:Yes
This does not do a good job of regulating the amount of beans ground for each pot. Thus, the hopper is useless, and we have been relegated to including just the amount of beans needed for one pot each time. Additionally, the pot doesn’t fit great, which can lead to spills when brewing of the pot is not placed just right. Once you get used to those things it works fine.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, April 9, 2024
Hello-
We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: So Susan
Gender:Female
Verified Purchase:Yes
I love my new Cuisinart Burr Grind & Brew™ 12-Cup Coffeemaker! It makes delicious coffee and is easy to use and clean. I’ve setup the automatic brew feature so it’s ready for us when we get up each morning. I love the smell of coffee brewing as we walk in the kitchen! So glad I choose this brand and model. Having coffee from freshly ground every morning is pure heaven!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: MaineLady
from Maine
Gender:Female
Verified Purchase:Yes
there is nothing like freshly ground coffee for the flavor! love that is grinds when you are ready to brew.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
from Minnesota
Gender:Male
Verified Purchase:Yes
We had an older grind and brew Cuisinart that worked well, but after 10+ years the grind system began to get intermittent. We liked it enough to upgrade to the latest version. We loved the thermal carafe of the older model, but the new model keeps the glass carafe and coffee hot for up to 4 hours without making the coffee taste burned. With the dual adjustments of strength and number of cups, you can find your perfect cup of coffee within a few brews. We highly recommend this coffee maker.
Written by a customer while visiting cuisinart.com
Posted by: santos
from Texas
Gender:Male
Verified Purchase:Yes
Excellent product, this new unit replaced another Cuisinart unit that i bought 7 years ago, I will continue to buy Cuisinart products because of the dependability .
Written by a customer while visiting cuisinart.com