Customer reviews from cuisinart.com
Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Average customer rating
4.6
(4,713 Reviews)
Rating breakdown 4,713 reviews
5 Stars
3,460
4 Stars
800
3 Stars
233
2 Stars
107
1 Star
113
92%of customers recommend this product.
(
3,538 out of
3,842)
Customer Reviews for Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Posted by: Jed G
from Milwaukee WI
Gender:Male
Verified Purchase:Yes
This is the second coffee maker of the same model that we have purchased. The first one lasted 3 yrs before it just stopped working. This new one has a strong musty odor coming from inside the water reservoir. We have cleaned it by hand and run the “clean” cycle multiple times in accordance with the manual, but the musty smell is still there. We are very disappointed in this unit. We have owned multiple Cuisenart appliances in our life and have always been happy with their performance/features/style etc. perhaps this is just an unlucky lemon. Hopefully it is not indicative of a brand wide quality drop. We will be looking for a new coffee maker to replace the musty one.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, June 4, 2024
Hello-
We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Rindy
Verified Purchase:Yes
The clock doesn’t keep accurate time, making this programmable coffee maker non-programmable.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Mr Happy
from NC
Gender:Male
Verified Purchase:Yes
Great coffee maker. Very simple and easy to use. I’ve had many of these coffee makers and they last for years! One small drawback is it is cumbersome to fill if you are left handed. This is due to the lid orientation and the fill port. Not a big deal, but worth mentioning, as I am left handed!
Written by a customer while visiting cuisinart.com
Posted by: DSmitty
from BP, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The coffee maker is a replacement for the exact same machine that I had but broke the carafe. It was an older machine I’d had for 10 years so I just replaced it. However, the new carafe gets stained quickly and is hard to clean.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
1
Worst carafe/basket design ever
on August 18, 2025
Posted by: angrycustomer
I've had a few drip coffemakers in my time and this is by far the worst engineered carafe and basket design ever. It is far from dripless and removing the carafe while the machine is still brewing is a recipe for disaster. IT ALWAYS DRIPS ON THE HOT PLATE. Trying to put the carafe back is equally frustrating because it always gets hung up on the "valve" at the bottom of the basket. And, when pouring from the carafe, there is no way to not have coffee spill on the counter no matter how hard you try. Terrible design. Terrible appliance. If I could give zero stars, I would
No, I would not recommend this to a friend.
Response from cuisinart.comBy cuisinart, August 18, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your Coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900351127. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your Coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900351127. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Customer Rating
2
do not buy
on August 20, 2025
Posted by: Actual Customer
Gender:Male
I bought a coffee center just over a year ago and the single brew function is totally inefficient and broken. I do not recommend this product.
Response from cuisinart.comBy cuisinart, August 20, 2025
Hello- Thank you for taking the time to share your review with us about your Cuisinart. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Written by a customer while visiting cuisinart.com
Posted by: Michael Piscitelli
Gender:Male
Verified Purchase:Yes
We have had about 6 Cuisinart Coffee Makers over the years (all the same model). So far this latest unit has been very disappointing. The glass carafe fits so snugly with the filter unit that it is scratching the heat plate. We are also noticing that the filter unit is pushing up the lid on the top of the unit. Lastly, we make a full 14 cup pot daily and the grounds are ending up in the pot because the filter unit is overflowing and pushing the grounds up to the top of the filter unit. I am not sure why this one has been so poor.
I would recommend this to a friend!
Response from cuisinart.comBy cuisinart, August 21, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your grinder. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900353867. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your grinder. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900353867. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Customer Rating
1
broke after 6 months
on August 24, 2025
Posted by: everythings-garbarge
Gender:Male
piece of junk . stopped working after 6 months. element heats up but no water to basket or pot.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, August 25, 2025
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900356957. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com