Customer reviews from cuisinart.com
Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Average customer rating
4.6
(4,712 Reviews)
Rating breakdown 4,712 reviews
5 Stars
3,460
4 Stars
800
3 Stars
232
2 Stars
107
1 Star
113
92%of customers recommend this product.
(
3,538 out of
3,841)
Customer Reviews for Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Posted by: bklyn46
from Boca Raton, Fl
Gender:Male
Verified Purchase:Yes
I went from a single serve because of Cuisinart because of it reputation & owning one before was great. The only problem is a design flaw. After using, & you open the lid the drip shelf on the rear isn’t large enough to hold the condensates water amount to allow it to flow back into the machine through the slit on the back. It then causes water to slide down the back of the machine onto the counter service so the machine sits in some water. I returned my previous machine for this reason thinking it was defective but they both have this flaw. The only othe problem was the chime letting you know of coffee is done can barely be heard. This 2 defects makes another one makes skeptical.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Rio Dino
from Dallas, TX
Gender:Male
Verified Purchase:Yes
I bought this to replace a 5 year old Cuisinart 12 cup coffeemaker that had died.
I went with this model for its large 14 cup capacity and its aesthetics (stainless feint & sides). I found that cleaning the black plastic sides top with Lemon Pledge keeps the unit looking nice.
The “Bold” button and the “1-4” cup settings make it easy to brew a stronger cup of coffee. The new “shower head” design does a better job of saturation all the coffee grounds, rather than having a single exit point for the heated water.
It is easy to set the clock and program the unit. Very simple, so simple that you don’t even need to look at the manual.
The ONLY reason I don’t give this 5 stars is that the area to pour water into the reservoir is a bit narrow. It takes some practice to aim into that area without spilling water. Practice makes perfect.
This is a very good coffee maker.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Maid
from Indiana
Gender:Female
Verified Purchase:Yes
This is our third cuisinart coffeemaker. I have no regrets in paying a little more for this brand than paying less for another! It’s well worth the $$$!! I brew at least 2 pots of coffee a day & on average the coffeemaker lasts @ 3 years. I love the extra heat button feature!! We enjoy our coffee extra warm not lukewarm!!!! I’ve never had any problems with any until this one. For some unknown reason we can’t figure out after the unit has been on for a short time the carafe won’t slide back in after filling your cup. It’s as if the spring locks up & it doesn’t want to go up as it should! Yet when you flex it manually it easily moves!!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Antoine
from West Chester, PA
Gender:Male
Verified Purchase:Yes
I bought this over 2 years ago, because you can control the brew strength and the hot plate strength. Plus, it's good looking. But, I had to ask for replacements TWICE, for the same reason: The coating on the hot plate breaks down and flakes off. I recently received my third coffeemaker, and it has a different problem: The plastic insert cone & carafe lid don't fit properly. Cuisinart is sending replacements. It's a good thing this came with a 3 year warranty. I also purchased Square Trade. We'll see. But, I just don't think the quality control is very good at all.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Customer Rating
3
Bad hotplate
on November 22, 2025
Posted by: Joseph A Paolozzi
This is my 3rd coffee pot (this model), I have had this pot for approx 4 years and the same problem THE HOT PLATE KEEPS RUSTING OUT. I would like to get another one same model because other than the defective hot plate it is a great coffee pot. Maybe Cuisinart can send me a coupon or a discount code or I will shop around for a different brand
Response from cuisinart.comBy Cuisinart, November 24, 2025
Thank you for sharing your experience, and we’re glad to hear you enjoy the performance of your coffee pot. For continued enjoyment, our team can provide guidance on proper care and maintenance of the hot plate to help maintain its appearance. Please contact Customer Service at 1‑800‑726‑0190 and reference Ticket #8900435217 for assistance.
Written by a customer while visiting cuisinart.com
Posted by: SkyCaptain
Gender:Male
Verified Purchase:Yes
Makes excellent coffee, noticeably better than our old Mr. Coffee. However, it was supposed to beep when done, but it doesn't work. Also, it has a charcoal filter for the water that doesn't stay in place unless you hold it down with one finger while slamming the lid to prevent it from floating up. Maybe Cuisinart would warranty it but those deals are always a lot of hassle so I haven't tried.
Response from cuisinart.comBy Cuisinart, December 2, 2025
We’re glad you’re enjoying the coffee quality, and we’re sorry for the issues with the beep and charcoal filter. These features should work properly, and our warranty can help address them without hassle. Please contact our team at 1-800-726-0190 with ticket 8900443800 so we can assist you directly.
Written by a customer while visiting cuisinart.com
Posted by: dmt63
from Fallston,MD
Gender:Female
Verified Purchase:Yes
Looks pretty. Makes 14 cups. Doesn't make very good coffee. Excessive steam comes out of the top and will probably ruin my cabinets. Unfortunately, I don't have any place else to put it except for under the cabinets. I tried to return it when I discovered this issue however the store where I purchased it had a 14-day return policy and wouldn't take it back.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: RobRoy
from Georgia
Gender:Female
Verified Purchase:Yes
Makes HOT coffee!
Noisy
Difficult to get pot back on warming plate.
Difficult to get basket in place.
Hard to keep warming plate clean.
Noisy
Difficult to get pot back on warming plate.
Difficult to get basket in place.
Hard to keep warming plate clean.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com