Customer reviews from cuisinart.com
Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Average customer rating
4.6
(5,313 Reviews)
Rating breakdown 5,313 reviews
5 Stars
3,902
4 Stars
889
3 Stars
276
2 Stars
125
1 Star
121
92%of customers recommend this product.
(
3,964 out of
4,302)
Customer Reviews for Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
We are currently on our FOURTH version of this model. That's because we literally wear them out with the amount of coffee we make, and we can't imagine switching to a different brand. We love the 14-cup feature, and that it also offers the option of choosing the brew temperature. Yeah, we like LOTS of coffee, and we keep it set on HOT!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: 1MBC
Gender:Male
Verified Purchase:Yes
Best coffee maker we have ever purchased. Makes consistently better coffee than any other system we have used.
Written by a customer while visiting cuisinart.com
Posted by: Brian JK
Verified Purchase:Yes
I've used this coffeemaker for several years. It brews a GREAT cup of coffee but unfortunately there has been quality control problems that have led to malfunctions. The most recent coffeemaker lasted less than a year. About 6 months in the "Clean" light comes on despite the fact that it has just been cleaned. Within 5-7 days of cleaning, the brew cycle slows way down and the coffee quality falls off considerably. The machine I just purchased worked great for the 1st four days, then the "Clean" light came on. So I've just cleaned it for the 1st time. We'll see how long it takes for the light to come on. I'll likely need to warranty this coffeemaker if the problem persists. Again, great coffee but quality control needs to improve.
Response from cuisinart.comBy Cuisinart, May 11, 2026
Thank you for sharing your long‑term experience—we’re glad to hear you’ve consistently enjoyed the coffee quality, though we’re sorry about the recurring performance concerns. When the Clean light appears prematurely or brew time slows, this can sometimes be caused by mineral buildup or sensor sensitivity, and using a vinegar‑based descaling solution, filtered water, and completing the full clean cycle without interruption may help improve consistency. If the issue continues, our Consumer Assistance Center can help review warranty options and next steps at 1‑800‑726‑0190. We appreciate your continued trust and candid feedback, as it’s critical in helping us strengthen quality control and improve future models.
Written by a customer while visiting cuisinart.com
Posted by: Shellzerinpa
Gender:Female
Verified Purchase:Yes
We have had a Cuisenart 12 cup coffee maker for years, and we loved it. We drink a lot of coffee, so I went with the 14 cup, and it's been a huge disappointment. First, it doesn't make 14 cups because when you fill the water to the 14 mark, the coffee grinds explode all over the inside of the machine which requires much cleaning. We have had to go to the 13 line and not use as much coffee to prevent this from happening. In addition, the pot spills when trying to poor, which has never been an issue with our old model. Very disappointed. We just ordered a different one out of frustration.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, May 13, 2026
Thank you for sharing your experience—we’re sorry to hear the 14-cup coffee maker did not meet your expectations compared to your previous model. To help improve brewing results, we recommend slightly reducing the coffee-to-water ratio and ensuring the brew basket is properly seated, as overfilling or excess grounds can cause overflow, and pouring slowly from a fully seated lid may help reduce dripping. If you would like further assistance or product support, please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900646561. We appreciate your feedback, as it helps guide improvements for our future models—thank you.
Written by a customer while visiting cuisinart.com
Customer Rating
5
Excellent coffeemaker
on May 16, 2026
Posted by: Dave99
[This review was collected as part of a promotion.] I bought this coffeemaker two years ago. For the last two years, I've had the best coffee every morning. When my friends come by, and I make them coffee, they have mentioned several times how great the coffee tastes. I have recommended this coffeemaker to others and would not hesitate to purchase one again.
Written by a customer while visiting cuisinart.com
Posted by: MohanM
Gender:Male
Verified Purchase:Yes
This is my fourth Cuisinart coffeemaker.My experience with the coffeemakers has been positive except for this most recent purchase. I find that the brewed coffee is not hot enough. I have to then microwave it.
This is not what I would expect from a new Cuisinart coffeemaker.
This is not what I would expect from a new Cuisinart coffeemaker.
Response from cuisinart.comBy Cuisinart, May 26, 2026
Thank you for your continued loyalty to Cuisinart and for sharing your feedback—we’re sorry to hear your most recent coffeemaker is not meeting your temperature expectations. For improved heat performance, we recommend preheating the carafe with hot water before brewing, ensuring the lid is properly secure. If the issue persists, our team would be happy to assist further and explore solutions with you. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900997620—thank you again for your feedback, as it helps us improve future models.
Written by a customer while visiting cuisinart.com
Posted by: Cabogirl
Gender:Female
Verified Purchase:Yes
I’ve been wanting to make the switch from my coffee pod machine because auto drip tastes better. This machine does not disappoint.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
The best coffee maker excellent quality for years.
on June 1, 2026
Posted by: Happy Helen
Gender:Female
Verified Purchase:Yes
Purchase the first 1 over 20 years ago will never go back.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com