Customer reviews from cuisinart.com
Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Average customer rating
4.6
(4,713 Reviews)
Rating breakdown 4,713 reviews
5 Stars
3,460
4 Stars
800
3 Stars
233
2 Stars
107
1 Star
113
92%of customers recommend this product.
(
3,538 out of
3,842)
Customer Reviews for Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Posted by: BenM
from Kentucky
Gender:Male
Verified Purchase:Yes
The coffee is fine but the clock is faulty. It runs EXTREMELY fast . As in when the unit has been on for 30 minutes, the clock will be two hours which engages the auto off. Not great when part of the reason for buying a coffee maker like this is for the auto brew and auto off features
Response from cuisinart.comBy Cuisinart, May 8, 2024
Hello-
We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: BD..
Verified Purchase:Yes
Bought it for the extra 2 cups to 14 but every time we go that full grounds overflow into carafe making the extra two cups unusable. Everything is black: lid/filter receiver/water tank AND the lip of the pot so even in bright light, you can't tell where you're pouring and given the tank aperture is too small, you have to be stupid careful not to pour into filter. THEN the lid doesn't open far enough so when one is trying to pour the last few ounces out of the pot , into the tank, one hits the lid before the pot tis empty. Ergonomics are abysmal!
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, March 5, 2025
Hello- We are so sorry to hear about the trouble you've had with your DCC-3200. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900228191. If you email us, please use the subject line ‘Cuisinart Review’.
-Cuisinart Consumer Care Team
-Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Scott1952
from PA
Gender:Male
Verified Purchase:Yes
Bought this expecting a product that lived up to the name.
Trouble right from the start! First pot of coffee resulted in grounds in the pot and all over the coffee maker. Thought maybe I did something wrong. Used a paper filter second time! Same result! Started checking things and found that the drip actuator on the basket was not made or installed correctly at the factory! Returned and won’t be buying another product from this company again.
Trouble right from the start! First pot of coffee resulted in grounds in the pot and all over the coffee maker. Thought maybe I did something wrong. Used a paper filter second time! Same result! Started checking things and found that the drip actuator on the basket was not made or installed correctly at the factory! Returned and won’t be buying another product from this company again.
Response from cuisinart.comBy cuisinart, July 7, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319655. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319655. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Satisfied customer 12
Gender:Male
Verified Purchase:Yes
Coffeemaker was very easy to use. Nice big carafe, but then we were used to our French press. Got this for serving an influx of relatives who’d come for a wedding. It did well.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Davidb7
Gender:Male
Verified Purchase:Yes
Fabulous. It makes the coffee the way it should be made. You have the control to make it as strong as you like. Love the filter for the water.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Very pleased with the quality of the product. Lives up to the Cuisinart name.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
The best and the last coffee maker you will ever g
on November 23, 2025
Posted by: Coffee Ron
Gender:Male
This is without doubt the best coffee maker on the market. If your coffee is important to you and you measure out your water and coffee for perfectly consistent coffee, then this is the last coffee maker you will buy. I get the same exact, perfect cup of coffee every time. Ron
Written by a customer while visiting cuisinart.com
Posted by: Jimmy Mc
Gender:Male
Verified Purchase:Yes
I'm just a regular coffee drinker that likes a good, strong, fresh cup in the morning and this machine provides exactly what I want. The only problem I foresee is that the snaps on to the handle, putting stress on the snap tabs. I live in the desert and just know those are going break off some day, requiring the purchase of a new lid. I failed to investigate how the lid operated before purchasing. My mistake.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com