Thank you for sharing your experience—we’re sorry to hear the 14-cup coffee maker did not meet your expectations compared to your previous model. To help improve brewing results, we recommend slightly reducing the coffee-to-water ratio and ensuring the brew basket is properly seated, as overfilling or excess grounds can cause overflow, and pouring slowly from a fully seated lid may help reduce dripping. If you would like further assistance or product support, please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900646561. We appreciate your feedback, as it helps guide improvements for our future models—thank you.

Thank you for sharing your long‑term experience—we’re glad to hear you’ve consistently enjoyed the coffee quality, though we’re sorry about the recurring performance concerns. When the Clean light appears prematurely or brew time slows, this can sometimes be caused by mineral buildup or sensor sensitivity, and using a vinegar‑based descaling solution, filtered water, and completing the full clean cycle without interruption may help improve consistency. If the issue continues, our Consumer Assistance Center can help review warranty options and next steps at 1‑800‑726‑0190. We appreciate your continued trust and candid feedback, as it’s critical in helping us strengthen quality control and improve future models.