Customer reviews from cuisinart.com
Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Average customer rating
4.6
(5,312 Reviews)
Rating breakdown 5,312 reviews
5 Stars
3,901
4 Stars
889
3 Stars
276
2 Stars
125
1 Star
121
92%of customers recommend this product.
(
3,963 out of
4,301)
Customer Reviews for Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Posted by: Hiro K
Gender:Male
Verified Purchase:Yes
Great coffee maker and we love it. Easy to operate, great taste, and reliable.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Give this coffee maker a zero. coffee maker is junk. Glass coffee pot will not let water flow through filter holder making a Hugh mess inside coffee maker. Sending back for refund.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, January 6, 2026
Thank you for sharing your feedback. We’re sorry to hear that water was not flowing properly through the filter holder and caused a mess—it’s understandable how frustrating that must have been. Please ensure that only one filter (either the included gold-tone filter or a paper filter) is used at a time and that all parts are properly aligned, as this can help prevent overflow. This coffee maker is backed by a limited warranty, and our Consumer Service team at 1-800-726-0190 is available to review your concerns and provide assistance if needed.
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Verified Purchase:Yes
Two issues that are not good. The carafe drips when you pour the coffee. The carafe does not stay hot even with the temperature setting on high.
Response from cuisinart.comBy Cuisinart, January 7, 2026
Thank you for sharing your feedback. We’re sorry to hear that the carafe drips when pouring and that the coffee isn’t staying hot even on the highest setting. This coffee maker is covered by a limited warranty, and our Consumer Service team at 1-800-726-0190 is available to provide guidance or assistance if needed.
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Verified Purchase:Yes
We are loving our new Cuisinart Coffee Maker. We got rid of the pods and just got the regular coffee makers. We can now enjoy fresh coffee. We bought one for Caffeine coffee and one for De-caf Coffee!
Incidentally I still have my first cooking pots and pans that I have for 35 years. They still look like new! I use them a lot.
Incidentally I still have my first cooking pots and pans that I have for 35 years. They still look like new! I use them a lot.
Written by a customer while visiting cuisinart.com
Posted by: L A DeFuria
Gender:Male
Verified Purchase:Yes
Perfect cup every time. Enjoying the brew.
Glas we have it!
Glas we have it!
Written by a customer while visiting cuisinart.com
Customer Rating
1
What happened to this product?
on March 20, 2026
Posted by: Elise B
Gender:Female
I have been buying this model of Cuisinart coffee maker for at least the past 20 years. I just bought my 4th one and I do not understand what happened to the quality. The plastic is now so cheaply made. It is different than before. Even the coffee scoop is different. The machine is oddly lightweight. The coffee doesn't taste as good. I am very disappointed that I did not seek out another brand before buying. Obviously they are trying to save costs but at the expense of quality
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, March 23, 2026
“Thank you for sharing your long‑time experience with us—we truly appreciate your loyalty over the past 20 years and are sorry to hear the newest model doesn’t feel as durable or perform the way your previous units did. In some cases, lighter‑weight components or changes in plastic texture can still perform reliably, and our team can help check brew temperature, water flow, and filter placement to ensure the coffee tastes as intended. We’d be happy to walk through additional troubleshooting or explore support options to help restore your brewing experience, so please contact our Consumer Assistance Center at 1‑800‑726‑0190 and reference ticket number TICKET #8900570222. We appreciate your feedback and the opportunity to address your concerns.”
Written by a customer while visiting cuisinart.com
Customer Rating
2
Good coffee maker but can’t pour it in the cup
on April 24, 2026
Posted by: Aj Wilson
Gender:Male
Verified Purchase:Yes
Good coffee but decanter dribbles water and coffee
I would recommend this to a friend!
Response from cuisinart.comBy Cuisinart, April 27, 2026
Thank you for sharing your feedback on the 14 Cup Programmable Coffeemaker, and we’re glad to hear you’re enjoying the quality of the coffee. In some cases, ensuring the carafe lid is properly aligned and cleaning the pour spout can help reduce dripping during pouring. Our Consumer Assistance Center would be happy to assist further—please call 1-800-726-0190 and reference Ticket #8900631930 so we can help review your concern. We appreciate you taking the time to share your experience, as your feedback helps us improve future models.
Written by a customer while visiting cuisinart.com
Posted by: Just ask Fred!
Verified Purchase:Yes
I have had other brands of drip coffee makers. None of them that i have purchased previously are better than the Cuisinart. It is very easy to use and it is reliable.
Written by a customer while visiting cuisinart.com