Customer reviews from Samsung US
Samsung - 36 in. Wide Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Inner Beverage Center - Stainless Steel
Average customer rating
4.6
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
211
4 Stars
36
3 Stars
5
2 Stars
3
1 Star
10
96%of customers recommend this product.
(
192 out of
201)
Customer Reviews for Samsung - 36 in. Wide Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Inner Beverage Center - Stainless Steel
Customer Rating
1
Life long customer. Probably my last purchase.
on July 17, 2025
Posted by: Upset customer
from Chicago, IL
One of the worst experiences ever. Bought the fridge as a part of a package. From day 1 the icemaker was not working. Samsung sent out a repair person 4 times who replaced different parts each time and nothing worked. I had to take time off for every time the tech came to replace a part. Water line was fine as the jug was filling and the water was flowing in. The icemaker did not call for water regardless of what was replaced. To add insult to injury, every time I called Samsung, I was bounced around for hours till I got fed up. I reached out via social media, chat and phone. I was out of the return period and Samsung refused to give a replacement. This has been ongoing for 5 weeks now. Finally today after being bounced around for 2 hours, someone was able to order a replacement for me. THe kicker is it will take 15 business days for the replacement to come. We have more than 15 Samsung Products in the house, including TVs, phones, watches, rings and this is how they treat a customer that has paid 1000s an year to Samsung for many years. If this is how Samsung treats a loyal customer, imagine what they will do to a one off customer.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, July 18, 2025
Good day,
We are here to assist you at any time. We want to speak with you directly to offer support and follow up on the replacement of your refrigerator, as well as address any concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150042666, to help our team locate your information when you message us.
Have a great day.
-John
We are here to assist you at any time. We want to speak with you directly to offer support and follow up on the replacement of your refrigerator, as well as address any concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150042666, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect ice cubes!
on July 11, 2025
Posted by: Jeffro182
from Keller
[This review was collected as part of a promotion.] I love this fridge. First off, the ice cubes are the perfect size - not too big and not too small - just right for fitting in water bottles, tumblers and cocktails. The in door water and pitcher make fill up super easy. The interior is very spacious and well laid out. finally the middle drawer flexibility to make it fridge or freezer is a game changer!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Improvements worth considering!
on July 10, 2025
Posted by: ingrvoice
from Bellaire
[This review was collected as part of a promotion.] My previous fridge stopped cooling so I picked up a Samsung Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Inner Beverage Center and FlexZone Drawer in Stainless Steel. (Wow, what a name.) My previous fridge was also a Samsung and I specifically sought out one with the same layout as I really appreciated the FlexZone drawer for storing drinks. When I compare this refrigerator with my previous, there are obvious improvements that Samsung has made over the years. Probably the one main problem of the previous generation refrigerators is the water and ice dispenser located outside. While this feature is purely for convenience, this lead to significant problems for many people. The design itself was the problem and not a brand-specific issue. Now, the water dispenser is not only located inside the fridge itself, but Samsung also provides a pitcher that automatically refills - very convenient. Additionally, the ice tray was moved into the freezer where it should have always been. With these changes, the fridge should hopefully last much longer than previous generations. The design of the fridge follows Samsung's bespoke design and is very clean and minimalistic without any handles. This takes a bit of time to get use to, but not a major complaint overall. One thing I noticed is the FlexZone drawer is smaller than my previous fridge but not a deal breaker as I really only keep drinks there. However, I believe refrigerator space is a tad bit larger in exchange so not entirely a bad thing. Overall, I'm very happy with the refrigerator and hope it will last a long time!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Perfect fridge
on July 2, 2025
Posted by: Fiveoclksmwr
[This review was collected as part of a promotion.] This refrigerator is exactly what we needed. It has so much space and the top/bottom layout is so refreshing. I feel like you can see everything you have so nothing goes to waste. The delivery and set up was flawless thanks to the delivery team. The extra small drawer in the middle is a nice addition for cheese/lunch meats. I LOVE the built in pitcher for water.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Simple, clean, easy to use.
on June 27, 2025
Posted by: Tecnocrat
from Dallas, TX
[This review was collected as part of a promotion.] Easy to set up, easy to clean. The app notifications make sure the door doesn't get left open by the kids, the water pitcher built in is a great touch when I need to fill a large bottle, and even allows two people to get water at the same time. The third drawer lets us fill it with sodas without taking up room in the main compartment. And on top of all that, it just looks nice in the kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite purchase
on June 26, 2025
Posted by: Anonymous
from Lakeland
[This review was collected as part of a promotion.] We’ve had our Samsung fridge since April and couldn’t be happier with it. The space is incredible—plenty of room for everything, which is a lifesaver with two growing boys in the house. The middle pull-out drawer is one of our favorite features. You can set the temp just how you want it, and we use it to keep drinks extra cold—it’s perfect. The freezer holds a ton, and the Beverage Center gets used constantly. It’s honestly one of the best purchases we’ve made for the house.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Perfect feature set for us.
on June 26, 2025
Posted by: GGGG
from Houston, TX
[This review was collected as part of a promotion.] Great product! Delivery and setup quick and easy, operation simple and performance shows. We went out to lunch and grocery shopping and by the time we returned a few hours later the frig was at 35F and freezer 0F. Ice cubes overnight. We are retired, just the two of us, so this model (which is not as deep) works great for our kitchen and new home. Love the inside water fill and freezer ice catcher, which eliminates the drooling out the front door. Great product.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
So much space!
on June 24, 2025
Posted by: Krissydw
from Rosemount
[This review was collected as part of a promotion.] I went from a side by side to this beauty and I am so very blown away by the space and ease of organization in this unit.
The lights inside are bright and leave no dark areas. I can fit full platters of food and the middle drawer is so nice to be able to set the temp we need. We are currently using it for the kids for their snacks and drinks so they don’t stand there with the fridge open searching.
The dimensions seem like they were a little off as we had to take off some molding to fit, but we are planning on remodeling our kitchen this summer, so this is a perfect jump start.
I love the water pitcher in the door. We filled the insert with mint and cucumber and it has been so nice to have cold refreshing water.
I also love the adjustable shelf for 2 liters or even larger bulky items.
I am super excited when we do the kitchen remodel to order the colored panels for the front! It’s so nice it’s customizable to our style!
So far there haven’t been any issues, My only wish is that the book included a quick start guide and tells you to prime the water filter so you don’t have any issues.
Would 1000 percent recommend this brand and fridge!
The lights inside are bright and leave no dark areas. I can fit full platters of food and the middle drawer is so nice to be able to set the temp we need. We are currently using it for the kids for their snacks and drinks so they don’t stand there with the fridge open searching.
The dimensions seem like they were a little off as we had to take off some molding to fit, but we are planning on remodeling our kitchen this summer, so this is a perfect jump start.
I love the water pitcher in the door. We filled the insert with mint and cucumber and it has been so nice to have cold refreshing water.
I also love the adjustable shelf for 2 liters or even larger bulky items.
I am super excited when we do the kitchen remodel to order the colored panels for the front! It’s so nice it’s customizable to our style!
So far there haven’t been any issues, My only wish is that the book included a quick start guide and tells you to prime the water filter so you don’t have any issues.
Would 1000 percent recommend this brand and fridge!
I would recommend this to a friend!
Written by a customer while visiting The Insiders