Customer reviews from Samsung US
Samsung - 36 in. Wide Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Inner Beverage Center - Stainless Steel
Average customer rating
4.6
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
211
4 Stars
36
3 Stars
5
2 Stars
3
1 Star
10
96%of customers recommend this product.
(
192 out of
201)
Customer Reviews for Samsung - 36 in. Wide Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Inner Beverage Center - Stainless Steel
Customer Rating
1
Water tastes like metal
on September 2, 2025
Posted by: Tim C
from NC
We used the fridge for one week and the water started to taste like metal. When we use the water from our tap, we don't get that taste. It appears to be known issue with this model. Not recommended.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, September 3, 2025
Hi Tim, We understand your disappointment with not having the best experience with your water dispenser. Let us help. Here is a link for troubleshooting steps for the water of your dispenser that tastes bad; kindly choose the one that matches and click the embedded words. Samsung refrigerator water dispenser issues. https://agent.samsungsupport.com/us/dtree/detail?ci=N0000206&keyword=water%20taste%20bad&ai=TSG10003791-109203
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150589271) to help our team pull up your information when you message us. Thank you. -Ricardo
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150589271) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
Horrid
on August 27, 2025
Posted by: Kmama
If I could give this refrigerator 0 stars I would. We purchased our fridge in Nov 2023 and it has had to be serviced 3x. Our original one got dented..we got a new one.. the refrigerant line was sliced...got that fixed... Next no ice and our freezer wasn't keeping food cold. The compressor was broke. The techs only excuse for this horrible fridge was, "things aren't built like they use to". The freezer has now worked for a month and the ice machine is broken again and the freezer doesn't freeze. So if don't like ice and frozen food this is the fridge for you.
Response from Samsung USBy Samsung Care, August 29, 2025
Hello,
We understand the dismay about your overall experience with the refrigerator.
We suggest contacting us via the options below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand the dismay about your overall experience with the refrigerator.
We suggest contacting us via the options below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Love the space
on August 26, 2025
Posted by: SoFloChris
from West Palm Beach, FL
[This review was collected as part of a promotion.] I love how this unit appears in my kitchen. I especially love the fact the ice machine is in the freezer and not in the door. I specifically chose this model for only 1 ice maker as I have an ice maker in my garage that makes the small ice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Stylish and Smart Upgrade
on August 19, 2025
Posted by: LadyhawkeOH
from Saint Clairsville
[This review was collected as part of a promotion.] I’ve had the Samsung Bespoke fridge for a a few days now and I really like it. The inside is super spacious and the lighting makes it easy to see everything, even in the back. The shelves are adjustable which makes organizing pretty simple, and the beverage center is a nice touch for quick drinks. One of the main reasons I went with this fridge is because you can swap out the exterior panels. It first came with a stainless steel finish, which looked good, but I wanted something that matched my stove. I switched to the white glass panels to match the rest of my kitchen. It’s nice knowing if I ever want a different style later on I can just switch the panels instead of buying a whole new fridge. It runs very quiet, the freezer drawers slide easy and the crisper does keep fruits and veggies fresher longer. I also like the built-in water pitcher that fills up on its own, it simplifies my life when it comes to filling up the coffee machine water tank or even take it directly to the table when I have visitors and need to fill multiple glasses. Another thing that’s great is I can control everything through the SmartThings app, like checking temps or adjusting settings right from my phone.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Large capacity refrigerator
on August 15, 2025
Posted by: lilybr05
from San Antonio
[This review was collected as part of a promotion.] I am so happy that I purchased this refrigerator. Its perfect for big families. I love the integration with the smart app. It will tell you if one of the doors is open. It will remind you to change the water filter. It so spacious I can place tall items and not worrying to spill. It has several compartments that keeps everything organized.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great quality!
on August 13, 2025
Posted by: Vic03
from South Carolina
[This review was collected as part of a promotion.] LOVE the beverage center. Great quality and a lot of room.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Stylish With Lots Of Space
on August 11, 2025
Posted by: shar1985
from Kansas city
[This review was collected as part of a promotion.] The Bespoke 4-Door French Door Refrigerator with Beverage Center is amazing. I love that this refrigerator has so much space. I love the modern look and style. The Beverage Center is a nice touch it always allow my family to have cold fresh water. The really like the door chime feature. It make it easy to keep up with when your busy and forget to close the refrigerator door.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great budget(ish) fridge
on August 9, 2025
Posted by: Jobi
from Gahanna, Ohio
[This review was collected as part of a promotion.] Very beautiful fridge, spacious but not crazy wide or anything. The flex zone and the beverage center are huge additions that I absolutely love. Only downside was peeling the 25 lbs of plastic wrap off every surface, but I suppose it’s a necessary evil.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US