Customer reviews from Samsung US
Samsung - 36 in. Wide Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Inner Beverage Center - Stainless Steel
Average customer rating
4.6
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
161
4 Stars
24
3 Stars
4
2 Stars
2
1 Star
9
95%of customers recommend this product.
(
145 out of
153)
Customer Reviews for Samsung - 36 in. Wide Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Inner Beverage Center - Stainless Steel
Customer Rating
5
Perfect Refrigerator to Complete our new Kitchen
on August 6, 2025
Posted by: OnTheFringe
[This review was collected as part of a promotion.] Item is just as expected with a lot of extra features you can control from your phone. I like the styling and simplicity of the unit as well.
Written by a customer while visiting Samsung US
Customer Rating
5
New refrigerator!
on August 4, 2025
Posted by: Ernesto
from Phoenix
[This review was collected as part of a promotion.] I’m pleased with my new refrigerator. Hopefully it lasts a long time!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great family Fridge
on August 4, 2025
Posted by: Mmtidwell242
[This review was collected as part of a promotion.] We are a family of five with three young children. With busy schedules for work in school this is become very helpful for us for filling, ice and water in the morning with the ice bin and auto fill pitcher. The sleek design and no fingerprint helps to keep our kitchen nice. The pull out drawer is super nice for individual drinks and birthday parties! I love that it is app connected and we are notified to close the doors and change the filters. The shelves are adjustable to help fit a variety of different items for different events.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Solid fridge, nice features, water pitcher issue
on August 1, 2025
Posted by: dgerman
I like this fridge. I have had it for nearly three weeks. Others have stated some of the same issues I have: it makes ice VERY slowly, but the ice itself is fine (and in the freezer instead of the fridge like the older models). The doors do get dirty with fingerprints, but so does ANY stainless steel appliance. Just have some stainless steel cleaner handy if it bothers you. One issue I had was that the water pitcher stopped filling on autofill (but the dispenser still worked as did the ice machine). It may have been some sort of bubble in the line, but I am having it checked out. So, if you encounter that issue, check that your water line isn't kinked. Because it already had a problem with the pitcher filling, I can't give it a 5* review. Overall, a decent fridge and better than our previous Samsung fridge.
Features
5
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very Nice!
on July 28, 2025
Posted by: AliVB
from Woodruff
[This review was collected as part of a promotion.] This Samsung 29 cu. ft. Bespoke 4-Door French Door Refrigerator with Beverage Center™ in Stainless Steel is amazing! I love how sleek and modern it looks. The finger printless exterior is perfect for little hands. My absolute favorite part is the water pitcher inside. It is great for sharing and pour water in a large quantity with easy refilling. I love the Samsung app for it makes it easy to know if my door was left open or if the filter needs changed. This spacious refrigerator is fantastic and we are so happy we upgraded.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
A Spacious, Smart. and Stylish Refrigerator
on July 22, 2025
Posted by: Jdrock99
from Kansas
[This review was collected as part of a promotion.] I've been using this fridge for a few weeks now and all I can say is that it's amazing. This fridge has ton of space and make shopping and organizing my grocery a breeze. The beverage center is my favorite feature. I love that my children can make there favorite flavor water with the water pitcher that is include. Being able to control the temperature from my phone with the app is a nice touch.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
1
Don't buy
on July 18, 2025
Posted by: Luvtohike
Love the functionality but poorly made as plastic cracked within 6 months of light use.
Response from Samsung USBy SEA Care, July 21, 2025
Hello there,
We're glad to hear you are satisfied with the refrigerator's functions. We would love to speak with you to determine how we can best assist you with the cracked plastic you mentioned. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150068345) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We're glad to hear you are satisfied with the refrigerator's functions. We would love to speak with you to determine how we can best assist you with the cracked plastic you mentioned. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150068345) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Life long customer. Probably my last purchase.
on July 17, 2025
Posted by: Upset customer
from Chicago, IL
One of the worst experiences ever. Bought the fridge as a part of a package. From day 1 the icemaker was not working. Samsung sent out a repair person 4 times who replaced different parts each time and nothing worked. I had to take time off for every time the tech came to replace a part. Water line was fine as the jug was filling and the water was flowing in. The icemaker did not call for water regardless of what was replaced. To add insult to injury, every time I called Samsung, I was bounced around for hours till I got fed up. I reached out via social media, chat and phone. I was out of the return period and Samsung refused to give a replacement. This has been ongoing for 5 weeks now. Finally today after being bounced around for 2 hours, someone was able to order a replacement for me. THe kicker is it will take 15 business days for the replacement to come. We have more than 15 Samsung Products in the house, including TVs, phones, watches, rings and this is how they treat a customer that has paid 1000s an year to Samsung for many years. If this is how Samsung treats a loyal customer, imagine what they will do to a one off customer.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, July 18, 2025
Good day,
We are here to assist you at any time. We want to speak with you directly to offer support and follow up on the replacement of your refrigerator, as well as address any concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150042666, to help our team locate your information when you message us.
Have a great day.
-John
We are here to assist you at any time. We want to speak with you directly to offer support and follow up on the replacement of your refrigerator, as well as address any concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150042666, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US