Customer reviews from Samsung US
Samsung - 36 in. Wide Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Inner Beverage Center - Stainless Steel
Average customer rating
4.6
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
161
4 Stars
24
3 Stars
4
2 Stars
2
1 Star
9
95%of customers recommend this product.
(
145 out of
153)
Customer Reviews for Samsung - 36 in. Wide Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Inner Beverage Center - Stainless Steel
Customer Rating
4
Great Bespoke
on October 23, 2025
Posted by: Tarheel T
from Lexington, KY
[This review was collected as part of a promotion.] CAPACITY IS GREAT. Plenty of room for everything that is needed. Very good temperature zones, with all being easily adjusted. I really like the two drawer freezer and the what I call 'chill zone' which i use for defrosting meats. Very convenient.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Thankful family
on October 23, 2025
Posted by: The a team
from Long island, ny
[This review was collected as part of a promotion.] Sleek, Smart, and Incredibly Convenient!
We recently upgraded to this Samsung refrigerator, and I'm thrilled with it. The entire experience, from purchase to setup, was fantastic, and the fridge itself is a massive improvement for our kitchen.
The Look and Features
First off, the design is beautiful. It looks incredibly sleek and modern, mostly thanks to the hidden hand grabs that give it such a clean, uninterrupted profile. My favorite feature is the beverage center. I love that the water dispenser is hidden inside the door, keeping the exterior looking spotless. The little auto-fill water pitcher that comes with it is a brilliant touch—it's always full and ready.
My only minor critique is the size of the pitcher. While I love having it, filling up my larger water bottles or cups can be a bit time-consuming. It's a small inconvenience, not a deal-breaker.
Storage and Performance
Here are a few thoughts on the nuts and bolts of the fridge:
Capacity: The capacity is amazing. It holds all of our groceries with plenty of room to spare—no more cramming things in after a big shopping trip.
Configuration: We love the French door configuration. It's so practical to have the wide-open fridge space at eye level for all our fresh food, with the freezer drawers conveniently below.
Compartments: All the internal compartments are well-thought-out. We especially love the middle drawer! It's perfect for drinks and quick-grab snacks like yogurts and string cheeses, which makes life with kids so much easier. The other drawers also slide smoothly, and the adjustable door bins are spacious.
Temperature: The temperature control seems excellent. Everything feels perfectly and evenly chilled, and the freezer keeps items frozen solid with no signs of frost build-up.
Materials: The materials feel very high-quality. The stainless steel finish is beautiful (and seems to resist fingerprints well!), and the internal shelving feels sturdy and durable.
The "Smart" Experience
The tech features are what really make this fridge stand out. The app connectivity is seamless and genuinely useful.
The Service
I also have to praise the delivery and setup process. It was so easy. The delivery team was professional, came in, set up the new fridge perfectly, and even hauled our old refrigerator away for us. That level of service made the entire upgrade feel effortless.
Overall, we are absolutely delighted with this purchase. It’s a beautiful, high-tech appliance that has made our kitchen life easier and more connected. Highly recommend!
We recently upgraded to this Samsung refrigerator, and I'm thrilled with it. The entire experience, from purchase to setup, was fantastic, and the fridge itself is a massive improvement for our kitchen.
The Look and Features
First off, the design is beautiful. It looks incredibly sleek and modern, mostly thanks to the hidden hand grabs that give it such a clean, uninterrupted profile. My favorite feature is the beverage center. I love that the water dispenser is hidden inside the door, keeping the exterior looking spotless. The little auto-fill water pitcher that comes with it is a brilliant touch—it's always full and ready.
My only minor critique is the size of the pitcher. While I love having it, filling up my larger water bottles or cups can be a bit time-consuming. It's a small inconvenience, not a deal-breaker.
Storage and Performance
Here are a few thoughts on the nuts and bolts of the fridge:
Capacity: The capacity is amazing. It holds all of our groceries with plenty of room to spare—no more cramming things in after a big shopping trip.
Configuration: We love the French door configuration. It's so practical to have the wide-open fridge space at eye level for all our fresh food, with the freezer drawers conveniently below.
Compartments: All the internal compartments are well-thought-out. We especially love the middle drawer! It's perfect for drinks and quick-grab snacks like yogurts and string cheeses, which makes life with kids so much easier. The other drawers also slide smoothly, and the adjustable door bins are spacious.
Temperature: The temperature control seems excellent. Everything feels perfectly and evenly chilled, and the freezer keeps items frozen solid with no signs of frost build-up.
Materials: The materials feel very high-quality. The stainless steel finish is beautiful (and seems to resist fingerprints well!), and the internal shelving feels sturdy and durable.
The "Smart" Experience
The tech features are what really make this fridge stand out. The app connectivity is seamless and genuinely useful.
The Service
I also have to praise the delivery and setup process. It was so easy. The delivery team was professional, came in, set up the new fridge perfectly, and even hauled our old refrigerator away for us. That level of service made the entire upgrade feel effortless.
Overall, we are absolutely delighted with this purchase. It’s a beautiful, high-tech appliance that has made our kitchen life easier and more connected. Highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A+ on the beverage center!
on October 23, 2025
Posted by: Aurora
from Houston, TX
[This review was collected as part of a promotion.] Love my fridge! One of my favorite things is that the water dispenser is inside leaving the outside looking very modern. Not only is it aesthetically pleasing BUT it keeps the water dispenser from getting gross and dirty. Love the beverage center so much!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the infused water feature
on October 7, 2025
Posted by: ahnxsj
from Rancho Palos Verdes
[This review was collected as part of a promotion.] We recently upgraded to this new Samsung fridge from an ancient fridge that was showing age, and we really like this! The design is sleek and lighting is nice and bright. I like multiple shelving and compartments for organizing food and drinks well, which makes it easy to find things. I personally really like the fruit-infused water feature, as I'm going to experiment with using different fruits and veggies like cucumbers. Ice maker is working well and I hope it'll continue to for a long time. Overall, this fridge is a worthy upgrade and definitely modernized my kitchen!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Loving my new Samsung Fridge!
on September 11, 2025
Posted by: Mosszaphod
[This review was collected as part of a promotion.] Our previous fridge was a Samsung and still working after 13+ years (gave it to a friend), so we decided to try a new one. Our new Bespoke Fridge has been wonderful. I love the change they made by putting the water on the inside of the door instead of the outside (helps not have drips down the door when filling stuff up). Now there is a pitcher that can AUTO fill itself after you pour the water out and set it back inside the fridge door beverage area, no matter if it is all the way empty or even a little bit empty which is really nice. Pretty cool it auto fills. I use the pitcher all the time to fill up the coffee machine and also to give the dog her water and this makes it nicer and saves time from needing to go get another pitcher to getting multiple refills of water which I can now do in one step! We also decided to buy the white panels and change the color from Stainless Steel to White which I didn't even know could be done until my wife told me. This allowed us to customize the frig exactly how we wanted it to fit our decor. I also love the app which allows you to control the fridge and freezer temps, turn sounds on / off, set the 'do not make ice at night' feature, so it is quieter at night and other options as well. I would highly recommend this fridge and happy that we got it with all the features that fit our family's needs. Thanks Samsung!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
1
Difficulty getting coupon for warrenty replacement
on September 10, 2025
Posted by: Refrigerator
[This review was collected as part of a promotion.] My refrigerator was under warrenty. Samsung made it very difficult to get ecoupon and food loss reimbursement. It has been 3 weeks and I still don't have a refrigerator
Response from Samsung USBy SEA Care, September 11, 2025
Hello there, We understand that your experience with the availment of our ecoupon and food loss reimbursement was unsatisfactory. We recommend contacting us via the options below to speak with a live representative for additional assistance with your concern. 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number, 1150686759, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number, 1150686759, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Great fridge!
on September 10, 2025
Posted by: TofuToad
from Georgia
[This review was collected as part of a promotion.] Great fridge. Looks sharp, has a lot of space and the ice maker is awesome!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Water tastes like metal
on September 2, 2025
Posted by: Tim C
from NC
We used the fridge for one week and the water started to taste like metal. When we use the water from our tap, we don't get that taste. It appears to be known issue with this model. Not recommended.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, September 3, 2025
Hi Tim, We understand your disappointment with not having the best experience with your water dispenser. Let us help. Here is a link for troubleshooting steps for the water of your dispenser that tastes bad; kindly choose the one that matches and click the embedded words. Samsung refrigerator water dispenser issues. https://agent.samsungsupport.com/us/dtree/detail?ci=N0000206&keyword=water%20taste%20bad&ai=TSG10003791-109203
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150589271) to help our team pull up your information when you message us. Thank you. -Ricardo
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150589271) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US