Customer reviews from Samsung US
Samsung - 36 in. Wide Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Inner Beverage Center - Stainless Steel
Average customer rating
4.6
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
161
4 Stars
24
3 Stars
4
2 Stars
2
1 Star
9
95%of customers recommend this product.
(
145 out of
153)
Customer Reviews for Samsung - 36 in. Wide Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Inner Beverage Center - Stainless Steel
Customer Rating
5
Great fridge! So roomy
on May 24, 2026
Posted by: Mccookin
from Beacon NY
[This review was collected as part of a promotion.] We really love this fridge! We bought it due to the size and the need for our growing family and it had been wonderful. I loveeee the middle drawer that you can change the need for. The freezer is really big and easy to clean. The temps are easy to control and change as needed. It’s helped reduce our electricity bill compared to our old fridge. It’s really nice to look at as well ! And easy to clean.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on May 23, 2026
Posted by: Dayme
[This review was collected as part of a promotion.] I love it
Capacious and beautiful
Modernity and beautiful
Capacious and beautiful
Modernity and beautiful
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on May 23, 2026
Posted by: Shop2
[This review was collected as part of a promotion.] Haven’t had any repair yet, filters and cooling is working great
Written by a customer while visiting Samsung US
Customer Rating
1
Some obvious design flaws!
on May 22, 2026
Posted by: Luv2Shop
from Maryland
The Ice box takes too much freezer space. Its design should be reconsidered to avoid taking too much space.
The water jug and dispenser also are also sub-optimally designed as they take quite a bit of space. whilst appreciate the effort to present a seamless exterior I think an external water dispense is better. One also has to hold the door while filling a container with water to avoid it the door open and hitting again a wall etc.
The sections to open the freezer and the storage compartment below the fridge are dirt traps - food crumbs etc fall into the wedge which requires frequent cleaning.
I dont like the black sections on the side of the fridge, i think these should have been covered/ concealed to present a fully stainless steel appearance.
Overall, I am not satisfied with the fridge and regret the purchase, the RF28R7201SR would have been a better purchase.
The water jug and dispenser also are also sub-optimally designed as they take quite a bit of space. whilst appreciate the effort to present a seamless exterior I think an external water dispense is better. One also has to hold the door while filling a container with water to avoid it the door open and hitting again a wall etc.
The sections to open the freezer and the storage compartment below the fridge are dirt traps - food crumbs etc fall into the wedge which requires frequent cleaning.
I dont like the black sections on the side of the fridge, i think these should have been covered/ concealed to present a fully stainless steel appearance.
Overall, I am not satisfied with the fridge and regret the purchase, the RF28R7201SR would have been a better purchase.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
2
Response from Samsung USBy Nicole, Samsung, May 26, 2026
Hello Luv2Shop,
We know how much a well-balanced design contributes to making daily use feel simple and seamless.
Refrigerator designs often balance exterior aesthetics with internal components such as ice makers, water storage, and multi-compartment access, which can influence how space is allocated inside the unit. Features like internal water dispensers and flexible storage areas are designed to support a streamlined exterior, though we understand preferences can vary depending on how you use the appliance. Feedback about storage accessibility, ease of cleaning, and overall appearance is valuable in shaping how future designs evolve.
If you need to reach us again, please have reference number 1152540415 ready.
Your trust in Samsung means a great deal to us.
Nicole
Samsung Care
We know how much a well-balanced design contributes to making daily use feel simple and seamless.
Refrigerator designs often balance exterior aesthetics with internal components such as ice makers, water storage, and multi-compartment access, which can influence how space is allocated inside the unit. Features like internal water dispensers and flexible storage areas are designed to support a streamlined exterior, though we understand preferences can vary depending on how you use the appliance. Feedback about storage accessibility, ease of cleaning, and overall appearance is valuable in shaping how future designs evolve.
If you need to reach us again, please have reference number 1152540415 ready.
Your trust in Samsung means a great deal to us.
Nicole
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
1
Died after 6 months
on May 18, 2026
Posted by: Gelatinouscube
from Cedar Hills, UT
[This review was collected as part of a promotion.] Worked great and we were very happy until the six month mark when it died and the repair man could not fix it. Now waiting to hear from Samsung.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Meneleo, Samsung, May 19, 2026
Hi Gelatinouscube,
We’re glad to hear the refrigerator was working great and that you were very happy with it initially, and it’s certainly concerning to see it no longer working as expected.
Feedback like this highlights how important reliable performance and timely support are, especially when a product that was initially working well stops meeting expectations.
Since service has already been involved, we can take a closer look at the full service history and help walk you through the available options. There are a few other ways to connect with us, please contact us through whichever channel works best for you below:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
For your records, here is your reference number: 1152513638.
We appreciate your feedback.
Meneleo
Samsung Care
We’re glad to hear the refrigerator was working great and that you were very happy with it initially, and it’s certainly concerning to see it no longer working as expected.
Feedback like this highlights how important reliable performance and timely support are, especially when a product that was initially working well stops meeting expectations.
Since service has already been involved, we can take a closer look at the full service history and help walk you through the available options. There are a few other ways to connect with us, please contact us through whichever channel works best for you below:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
For your records, here is your reference number: 1152513638.
We appreciate your feedback.
Meneleo
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Features
on May 17, 2026
Posted by: AAreviews
from Gig Harbor, WA.
[This review was collected as part of a promotion.] Fits perfectly in my Kitchen, the water craft is extremely convenient and the freezer space is surprisingly large
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great fridge overall
on May 15, 2026
Posted by: Chloe
[This review was collected as part of a promotion.] Very energy efficient big difference in my electric bill
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Size!
on May 15, 2026
Posted by: Luv2shop
[This review was collected as part of a promotion.] This fridge was so great! It could fit so much! I loved it so much!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US