Customer reviews from lg.com
LG - 30-in Wide 6.3 Cu. Ft. Slide-In Electric True Convection Smart Range with 5 Elements, Air Fry and 2 UltraHeat Elements - Stainless Steel
Average customer rating
4
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
59
4 Stars
18
3 Stars
10
2 Stars
9
1 Star
12
76%of customers recommend this product.
(
28 out of
37)
Customer Reviews for LG - 30-in Wide 6.3 Cu. Ft. Slide-In Electric True Convection Smart Range with 5 Elements, Air Fry and 2 UltraHeat Elements - Stainless Steel
Posted by: john 2023
from Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased the LSEL6337 range about a month ago and this is a well designed high tech easy to use range anyone that cooks would love to use, this range has unbelievable features and technology. The cooktop can accompany various cookware, the oven has an attachable probe for precise temperature. My favorite is the Sous-Vide mode, excellent restaurant quality steaks.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Abboudn
Verified Purchase:Yes
A lemon. Should be replaced. Repair after repair and just over a year old. Very unhappy.
Response from lg.comBy LG Customer Experience team, Customer Care, August 22, 2023
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your experience with us fell short of your expectations. We want to thank you for giving us a chance to make things right by bringing this to our attention for improvements to our products and services. Please contact us at 800-243-0000 in order to discuss further options to resolve the concerns you are reporting. We, along with the community, appreciate your kindness in sharing today. http://spr.ly/6423PWW4D `Tanisha
Written by a customer while visiting lg.com
Posted by: A Robert Abboud
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is a lemon, a little more than a year old and has required repair bill after repair bill. The electronic switches keep failing. ABT has once again ordered new parts which will not be available until September. I wish I could replace it.
Response from lg.comBy LG Customer Experience team, Customer Care, August 22, 2023
We see that you left a 1-star review. However, the details about your experience are disappointing. We want to thank you for bringing your concerns to our attention. We look forward to the opportunity to discuss how we can rectify the issues being reported. We have several options available for contacting us. This is how you can get our private message via live chat: http://spr.ly/6428PWt2y Email: http://spr.ly/6429PWt2J Facebook Messenger: LG Global Twitter: @LGUSSupport; http://spr.ly/6420PWt2K; or Customer Support: 800-243-0000. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
Display Issue just over 1 year old
on August 20, 2023
Posted by: Fellows55
from Hicksville, NY
[This review was collected as part of a promotion.] Bought stove Nov 21, 2021 was working great now the time display is not showing the numbers correctly. The middle bar is not displaying so an 8 looks like 0. Reading reviews this seems to be an issue for many. I can't believe a stove just over a year old should have this issue and of course it is not covered by the warranty any longer. Do not purchase this stove!
Quality
1
Features
2
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, August 22, 2023
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your experience with us fell short of your expectations. We want to thank you for giving us a chance to make things right by bringing this to our attention for improvements to our products and services. Please contact us at 800-243-0000 in order to discuss further options to resolve the concerns you are reporting. We, along with the community, appreciate your kindness in sharing today. http://spr.ly/6427PWqLc `Tanisha
Written by a customer while visiting lg.com
Posted by: Vicki007
from Newark, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Display is burned out already. Glass top rattles while oven fans are running. Uneven baking.
Quality
3
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, August 17, 2023
Hey there. We appreciate your time in leaving us a review regarding your electric range. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customer service with the best support possible. Should you have any other questions or concerns, don't hesitate to reach out to us through our social media platforms such as Facebook or Twitter using @LGUSSupport or contact our customer support line at (800) 243-0000, and we would be happy to look into this for you. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
2
Just over a year and 3 costly repairs already
on July 25, 2023
Posted by: Thonger
from Victoria BC
The cost of repairs is almost as much as buying a new range. One of the element dials wouldn't turn, one of the element dials LED lights won't work, the time / clock display isn't working properly now. The dials turn on to easily, making it dangerous. I wouldn't recommend buying.
Quality
1
Features
4
Value
1
Response from lg.comBy Ian, LG Social Media, July 28, 2023
Hello! We'd love to hear more about everything that's going on with your range/oven, so we can see what our best course of action is! If you could please reach out with the link below, it'll be our pleasure to address your concerns. https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Customer Rating
2
Good for a year. It's costing so much in repai
on July 25, 2023
Posted by: Thonger
Just over a year and one of the element dials wouldn't turn, then the LED light on the dial won't turn on, now the display is missing lines on the timer / clock. The repairs are going to cost more then the range soon.
Response from lg.comBy Ian, LG Social Media, July 28, 2023
Hello! We'd love to hear more about everything that's going on with your range/oven, so we can see what our best course of action is! If you could please reach out with the link below, it'll be our pleasure to help. https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Customer Rating
3
Knobs too sensitive, turn on by accidental touch
on July 5, 2023
Posted by: slangfo
overall good oven and stove top but a couple of major flaws.
I have had this oven for a few months now and use it frequently.
Issues:
1. Knows are too sensitive, turn with barely a touch. I have had guests accidently turn the knobs and the burners turn on without knowing. this has caused a couple of major issues in burning objects sitting on top. If I want to use the oven I should be able to disable the stove top, and you cannot do that. its all or none.
2. Air Fry - the function is great when making a large quantity, but does not work well for smaller batches. I was thinking I could get rid of my countertop air fryer and I cannot. It takes three times as long to cook air fry food. probably because the oven is very large compared to the countertop fryer.
I would reconsider buying this if you have small children or host where guests might be around the oven and any touch to the knobs can easily turn the burners on.
just recently I had the oven on to cook but was not using the burners at all. we had placed a platter of food which was in plastic container on top of the stove to serve food but someone had accidently bumped into the burner and turned the burner on high. a few second later the entire burner was covered in burned plastic. it was a hot mess. :-(
I have had this oven for a few months now and use it frequently.
Issues:
1. Knows are too sensitive, turn with barely a touch. I have had guests accidently turn the knobs and the burners turn on without knowing. this has caused a couple of major issues in burning objects sitting on top. If I want to use the oven I should be able to disable the stove top, and you cannot do that. its all or none.
2. Air Fry - the function is great when making a large quantity, but does not work well for smaller batches. I was thinking I could get rid of my countertop air fryer and I cannot. It takes three times as long to cook air fry food. probably because the oven is very large compared to the countertop fryer.
I would reconsider buying this if you have small children or host where guests might be around the oven and any touch to the knobs can easily turn the burners on.
just recently I had the oven on to cook but was not using the burners at all. we had placed a platter of food which was in plastic container on top of the stove to serve food but someone had accidently bumped into the burner and turned the burner on high. a few second later the entire burner was covered in burned plastic. it was a hot mess. :-(
Response from lg.comBy Rita, Social/LG, July 27, 2023
Thank you for bringing this to our attention, and we are sorry to hear about your LG Stove. Your review matters to us, and we genuinely value your input. We would like you to private message our LG Social Support team on Facebook or Twitter at @LGUSSupport with your model and serial numbers of your unit, so we can look into this and find a solution for you. ~Rita
Written by a customer while visiting lg.com