Customer reviews from lg.com
LG - 30-in Wide 6.3 Cu. Ft. Slide-In Electric True Convection Smart Range with 5 Elements, Air Fry and 2 UltraHeat Elements - Stainless Steel
Average customer rating
4
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
59
4 Stars
18
3 Stars
10
2 Stars
9
1 Star
12
76%of customers recommend this product.
(
28 out of
37)
Customer Reviews for LG - 30-in Wide 6.3 Cu. Ft. Slide-In Electric True Convection Smart Range with 5 Elements, Air Fry and 2 UltraHeat Elements - Stainless Steel
Posted by: Tricia77
from Palm City Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this oven because we bought all new appliances for our newly remodeled kitchen and we liked the LG refrigerator, dishwasher, and microwave so we went with the range as well. While it is a good product because it is wireless and I like that it alerts my phone, it has flaws that I don't like. First, the stovetop controls are in the front which I thought I'd prefer but several times one of the burners was turned on by both my husband and I when we inadvertenly barely nudged it without intent. If we had vacated the house before noticing it could have been disatrous. But the knobs light up so it helps catch the mistake. The other flaw is the airfryer. It takes forever!! You can't follow directions on packaged food. I have a counter top appliance which cooks 3 times faster and better so I have given up on using the range airfry option.
Pros: Quality
Quality
4
Features
3
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Recipe for Disappointment Major Design Flaw!
on March 18, 2024
Posted by: Kharra
If LG dares to remove this review, I'll make sure it's plastered across other major retail platforms. This oven is an absolute disappointment! Gone is the lower bake element, leaving me with a mere fan and the broiler/top element to do the job. My decades-old oven outperforms this fancy piece of junk any day! Macarons are overbrowning, pizzas are unevenly cooked—crust done too soon while the center remains raw. Cheese? Forget about it—it's a one-way ticket to burnt town! I conducted a meticulous temperature test, placing a professional thermometer dead center, set to 350°. For two excruciating hours, it clung to that temperature like it had something to prove. Well, what it proved was that this oven's reliance on the top broiler element is torching my culinary dreams! How on earth did LG think axing the bottom element was a stroke of genius? This "appliance" is nothing short of a disaster!
Quality
1
Features
1
Value
1
Response from lg.comBy true, LG Digital Care Team, April 12, 2024
Hi Kharra! We understand you're not satisfied with your range and appreciate you taking the time to post your review! As a continuously innovating company, we regard your feedback as invaluable and will be sure to forward it to the appropriate department! Should you need support in the meantime, please don't hesitate to reach out to us on social media (@LGUSSupport). We're always just a few clicks away! ^Chris
Written by a customer while visiting lg.com
Posted by: nawcloggie
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the Range. The dials can be turned on to easily and need to be redesigned. Have Lock the stove when not in use.
Response from lg.comBy LG Customer Experience team, Customer Care, February 16, 2024
Hiya. We understand your concern about the knobs in your range and would be interested in learning more! Feel free to provide us with more details here: http://spr.ly/6427nEpuV. We'd use your input to help us improve future generation models and would be happy to hear from you! ^Chris
Written by a customer while visiting lg.com
Posted by: Paul Ambros
from Shoreview, MN
Verified Purchase:Yes
We have had this range for about a month now and are extremely impressed!!! We had no idea how terrible our previous range was. This range cooks everything so perfectly. It’s quiet, precise and looks amazing. Definitely a must buy.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
A LEMON
on January 12, 2024
Posted by: Sunshine225
Nothing about this electric oven/range is acceptable for use. The oven will not warm up to the set temperature, even though the buzzer has indicated that it has reached the set temperature. It is at least 30 degrees off. I have had a repair man come to fix this problem. He set the temperature to increase by 35 degrees, which makes baking, cooking tricky. I have placed a thermometer in the oven to figure out the proper temperature. Also, if you should open the oven door to check on your food, the temperature goes down 100 degrees, and the heating element needs to surge on which distorts proper cooking time and doneness of your food. The range knobs turn on way too easily if you should brush up against the front of the stove. This stove is beyond falling into a "lemon" category. It's an unsafe, fire hazard, improper cooking/baking appliance, and needs to be recalled and replace with a safe, operable appliance. Shame on LG for including this oven/range in their product selections. I would not purchase another LG oven again.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, January 18, 2024
Thank you so much for taking the time to leave us a review on your oven. We truly appreciate your feedback and understand the inconvenience it may have caused in your daily life. It's completely understandable why this issue occurred, as you mentioned. Please know that this is not the experience we intended for our customers, and we are committed to resolving it. We would love to further investigate this matter and gather more of your valuable feedback. Whenever you have a moment, please feel free to send us a private message on social media @LGUSSupport, including your contact details, model, and serial number. Rest assured, we will do everything we can to assist you. Thank you again for bringing this to our attention. ^Anthony
Written by a customer while visiting lg.com
Posted by: Leon49
from Clermont, FL
Verified Purchase:Yes
We have had this product for a couple of weeks and so far we are very pleased with it. We haven’t tried all the features yet but everything thus far has been easy to use. It is a beautiful range and easy to clean. Love the ultra heat burners. We also like the convection oven. It comes up to temperature quick and shortens your cook time considerably.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Someone In Florida
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased our slide in stainless range a little over a year ago. Roasts with the probe come out perfect every time. We had an overheat with front burner , tstat malfunction, LG came an repaired it for free.
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Freddog
from Tri-Cities, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] One burner went out - with long wait for repair. Also, burners do not turn heat down fast enough; tough to go from full boil to simmer without overflowing pot (with rice for instance). Otherwise, an OK stove/oven. We do not use Air Fry.
Quality
3
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, December 20, 2023
Hi Fred. That is an amazing product. We would have loved to have been able to use it this Thanksgiving, honestly. Those features are all very cool and maybe one day you will need it for something. Especially that air fry.
Written by a customer while visiting lg.com