Customer reviews from lg.com
LG - 6.3 Cu. Ft. Slide-In Electric True Convection Smart Range with Air Fry and 2 UltraHeat Elements - Stainless Steel
Average customer rating
4
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
58
4 Stars
18
3 Stars
10
2 Stars
9
1 Star
10
76%of customers recommend this product.
(
28 out of
37)
Customer Reviews for LG - 6.3 Cu. Ft. Slide-In Electric True Convection Smart Range with Air Fry and 2 UltraHeat Elements - Stainless Steel
Posted by: Grace in Texas
from Fort Worth Tx
Verified Purchase:Yes
This stove is so beautiful, it heats evenly, it is quick to heat up, and it is very easy to use. I just love it
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mona12345
from Columbus OH
Verified Purchase:Yes
I like the low-profile, and the variety of heat levels on the stove. I also like the air fryer option. The oven is taking me some time to get used to... It seems to take longer to cook things. It came with a scratch on the metal on top. I didn't ask for a replacement at the time of purchase, but it does bug me. (Customer service has been great; I'm sure they would have made it right if I had asked.) The drawer on the bottom is smaller than I'm used to, so we had to reconfigure some of our storage.
Pros: Style/Design, Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: mollymary
from seabeck, wa
Verified Purchase:Yes
Replaced a broken oven with this LG that I'm still getting used to and so far I love the features, especially the air fryer capability and the safety features with the push-in and lit stove knobs. Used the air fryer for vegetables and they were amazing with just a little drizzle of olive oil and balsamic vinegar. My pies have turned out beautifully, evenly baked and the convection fan did not blow the pie filling over the front side as my last oven would do.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Tampa, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased two LG ranges. First one not so good but the current one is great. Controls are easier to use, read, and clean. Live the Air Frier. However they do scratch easily. Already have two scratches and we are careful. Would have been a 5 star if the materials were better, more scratch resistant.
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Touchy Dials - Beware
on March 20, 2023
Posted by: TLCCan
from Canada
Range is good other than you have to be very careful with the dials as simply brushing up against them will turn them on. They are very touchy! Not a range I would have with small children for safety reasons. Recently had a pyrex dish explode as the burner was accidently brushed up against and turned on. Luckily no one was hurt.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 22, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you.
^James.
^James.
Written by a customer while visiting lg.com
Customer Rating
3
Knobs too sensitive, turn on by accidental touch
on July 5, 2023
Posted by: slangfo
overall good oven and stove top but a couple of major flaws.
I have had this oven for a few months now and use it frequently.
Issues:
1. Knows are too sensitive, turn with barely a touch. I have had guests accidently turn the knobs and the burners turn on without knowing. this has caused a couple of major issues in burning objects sitting on top. If I want to use the oven I should be able to disable the stove top, and you cannot do that. its all or none.
2. Air Fry - the function is great when making a large quantity, but does not work well for smaller batches. I was thinking I could get rid of my countertop air fryer and I cannot. It takes three times as long to cook air fry food. probably because the oven is very large compared to the countertop fryer.
I would reconsider buying this if you have small children or host where guests might be around the oven and any touch to the knobs can easily turn the burners on.
just recently I had the oven on to cook but was not using the burners at all. we had placed a platter of food which was in plastic container on top of the stove to serve food but someone had accidently bumped into the burner and turned the burner on high. a few second later the entire burner was covered in burned plastic. it was a hot mess. :-(
I have had this oven for a few months now and use it frequently.
Issues:
1. Knows are too sensitive, turn with barely a touch. I have had guests accidently turn the knobs and the burners turn on without knowing. this has caused a couple of major issues in burning objects sitting on top. If I want to use the oven I should be able to disable the stove top, and you cannot do that. its all or none.
2. Air Fry - the function is great when making a large quantity, but does not work well for smaller batches. I was thinking I could get rid of my countertop air fryer and I cannot. It takes three times as long to cook air fry food. probably because the oven is very large compared to the countertop fryer.
I would reconsider buying this if you have small children or host where guests might be around the oven and any touch to the knobs can easily turn the burners on.
just recently I had the oven on to cook but was not using the burners at all. we had placed a platter of food which was in plastic container on top of the stove to serve food but someone had accidently bumped into the burner and turned the burner on high. a few second later the entire burner was covered in burned plastic. it was a hot mess. :-(
Response from lg.comBy Rita, Social/LG, July 27, 2023
Thank you for bringing this to our attention, and we are sorry to hear about your LG Stove. Your review matters to us, and we genuinely value your input. We would like you to private message our LG Social Support team on Facebook or Twitter at @LGUSSupport with your model and serial numbers of your unit, so we can look into this and find a solution for you. ~Rita
Written by a customer while visiting lg.com
Customer Rating
2
Just over a year and 3 costly repairs already
on July 25, 2023
Posted by: Thonger
from Victoria BC
The cost of repairs is almost as much as buying a new range. One of the element dials wouldn't turn, one of the element dials LED lights won't work, the time / clock display isn't working properly now. The dials turn on to easily, making it dangerous. I wouldn't recommend buying.
Quality
1
Features
4
Value
1
Response from lg.comBy Ian, LG Social Media, July 28, 2023
Hello! We'd love to hear more about everything that's going on with your range/oven, so we can see what our best course of action is! If you could please reach out with the link below, it'll be our pleasure to address your concerns. https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Posted by: A Robert Abboud
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is a lemon, a little more than a year old and has required repair bill after repair bill. The electronic switches keep failing. ABT has once again ordered new parts which will not be available until September. I wish I could replace it.
Response from lg.comBy LG Customer Experience team, Customer Care, August 22, 2023
We see that you left a 1-star review. However, the details about your experience are disappointing. We want to thank you for bringing your concerns to our attention. We look forward to the opportunity to discuss how we can rectify the issues being reported. We have several options available for contacting us. This is how you can get our private message via live chat: http://spr.ly/6428PWt2y Email: http://spr.ly/6429PWt2J Facebook Messenger: LG Global Twitter: @LGUSSupport; http://spr.ly/6420PWt2K; or Customer Support: 800-243-0000. ~Tanisha
Written by a customer while visiting lg.com