Customer reviews from lg.com
LG - 6.3 Cu. Ft. Slide-In Gas True Convection Smart Range with EasyClean, Air Fry and UltraHeat 22K Dual Burner - Stainless Steel
Average customer rating
4.4
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
81
4 Stars
16
3 Stars
7
2 Stars
6
1 Star
5
95%of customers recommend this product.
(
39 out of
41)
Customer Reviews for LG - 6.3 Cu. Ft. Slide-In Gas True Convection Smart Range with EasyClean, Air Fry and UltraHeat 22K Dual Burner - Stainless Steel
Customer Rating
1
Stains that will not go away, look terrible!
on March 10, 2024
Posted by: Deedee8
I don’t use my stove very often, but even with the minimal usage it has accumulated stains that look horrible and won’t come clean. I’ve followed the manufacturer’s cleaning instructions, but the stains persist. I can only imagine how much worse it would be if I used it frequently. I’m extremely disappointed with the quality of this product, especially considering its price. I would like a resolution to this issue with the stove.
Quality
1
Response from lg.comBy true, LG Digital Care Team, April 15, 2024
Hey, Deedee, we understand how important your stove is to you, and we're here to help you keep it shiny! When stains don't budge, try wiping them with warm, soapy water and a gentle cloth, no matter how hard you clean. You can also use a non-abrasive cleaner specifically designed for stainless steel surfaces if necessary. Remember to rinse with water and dry it to avoid water spots. Feel free to reach out if you need more help on social media @LGUSSupport with your contact details, model, and serial number! ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
I bought it for the features, No use at this time
on November 26, 2024
Posted by: Lsgl6337F
from St. Louis mo
I bought this stove on May 17, 2024 During my first time of using it, there was an explosion Still waiting for a replacement I wrote the president. Haven’t heard back yet.
Pros: Features/Settings
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, November 29, 2024
Hey there! Your safety is always a priority for us whenever you use your LG range, and we want to make sure that you're fully taken care of. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about your previous conversation with support, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Posted by: J_J_T
from Seattle
Verified Purchase:Yes
Received the oven with a broken grate in November. Still no replacement in hand in late January.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Daphane , LGE Social Media, February 2, 2022
We are sorry to hear that you received your range with a broken grate. Please follow up with Customer Support so we can make sure a replacement has been ordered. It is certainly a possibility shipping has been impacted. Please rest assured, we are working as quickly as possible to make our products available. We appreciate your commitment to the LG brand.
Again, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. This will allow for an open dialogue with expert agents that can offer assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution. ^Daphane
Again, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. This will allow for an open dialogue with expert agents that can offer assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution. ^Daphane
Written by a customer while visiting lg.com
Posted by: Neil51
from Illinois
Verified Purchase:Yes
Although I haven’t had the opportunity to use all of the features of this product, so far so good. The large burner boils water quickly and all of the burners are easy to adjust. Despite the description provided by LG, the burner knobs are NOT backlit and this is a major disappointment. The oven preheats quickly and seems to cook faster than our old range. We have not used the air fry or convection feature yet but I’m betting they’ll work properly. I can’t express my disappointment enough about the false information provided about the backlit knobs. They are one of the advertised features that made us select this particular product.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Should have heeded other reviews
on April 20, 2025
Posted by: MSDS
This range was installed mid-March and by mid-April I can already tell that the quality is less than ideal. While the range seems to work well, the cooktop portion is not worth the money we paid. We have been very gentle with the top and it is already stained and looks terrible. We don’t make a mess when cooking and have been very careful to clean anything that gets on it (even water), but the burner covers have ugly spots, the burners and cooktop look like they have stains or rust spots, and the grates are rusty where the holes are. The grates are also scratching/gauging the stainless-steel cooktop, even though they are put in place very gently.
This is very disappointing as a range is a purchase that you will have for years. If it already is showing signs of wear from very light use in one month, I can’t even imagine how horrible it will look in five years. I am almost scared to use it for fear of more permanent stains and scratches.
The other disappointing issue is that the cover over the exhaust area at the back of the stove cannot be removed to clean under it. So, if you have a stray crumb or such, it cannot be cleaned up.
The first few times we used the oven portion it set off our smoke alarms even though nothing was baking at the time. This morning, a month later, it made them chirp two times. Be prepared to deal with a horrible plastic smell from the oven during the first few weeks. And if your smoke detectors are sensitive to particulates, it will probably set them off.
It was also disappointing that the range only came with 2 oven racks. For the price it is odd.
I will say that my favorite feature is the knock-on door to turn on the oven light.
We had high hopes for the range, but are starting to regret not heeding the other reviews which mentioned the cooktop and grates easily staining.
This is very disappointing as a range is a purchase that you will have for years. If it already is showing signs of wear from very light use in one month, I can’t even imagine how horrible it will look in five years. I am almost scared to use it for fear of more permanent stains and scratches.
The other disappointing issue is that the cover over the exhaust area at the back of the stove cannot be removed to clean under it. So, if you have a stray crumb or such, it cannot be cleaned up.
The first few times we used the oven portion it set off our smoke alarms even though nothing was baking at the time. This morning, a month later, it made them chirp two times. Be prepared to deal with a horrible plastic smell from the oven during the first few weeks. And if your smoke detectors are sensitive to particulates, it will probably set them off.
It was also disappointing that the range only came with 2 oven racks. For the price it is odd.
I will say that my favorite feature is the knock-on door to turn on the oven light.
We had high hopes for the range, but are starting to regret not heeding the other reviews which mentioned the cooktop and grates easily staining.
Quality
3
Features
4
Value
3
Response from lg.comBy LG Digital Care Team, April 22, 2025
Hey there. Thank you for sharing your experience with your LG range. We value your feedback and understand the importance of a quality kitchen appliance that stands the test of time. It's great to hear that the range functions well and that you appreciate the knock-on door feature for the oven light. We would like to talk to you about the scratches. Please private message us on social media @LGUSSupport with your contact details. We'll be happy to help find a solution. ^David
Written by a customer while visiting lg.com
Posted by: Charboc
from Chicago
Verified Purchase:Yes
Beyond disappointed with the stove top. Impossible to clean. Burners permanently stained. Tried all cleaning methods nothing worked. Cleaning method suggested by LG destroyed the finish. Replacement sent but nothing enough to update all burners. Nothing spilled. Had oven about 40 days when stains appeared.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Jennifer, Social Media, March 29, 2022
Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Abhi M
from Bloomington, IL
Verified Purchase:Yes
it looks great with our newly purchased and painted house.... has all the features one could ask for and performs great
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: VicTol
from Raleigh, NC
Verified Purchase:Yes
Love this range. The burners are so responsive and great flame. Oven is awesome (regular, convection, etc.) Air fry. Self-clean is amazing.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com