Customer reviews from lg.com
LG - 6.3 Cu. Ft. Slide-In Gas True Convection Smart Range with EasyClean, Air Fry and UltraHeat 22K Dual Burner - Stainless Steel
Average customer rating
4.4
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
81
4 Stars
16
3 Stars
7
2 Stars
6
1 Star
5
95%of customers recommend this product.
(
39 out of
41)
Customer Reviews for LG - 6.3 Cu. Ft. Slide-In Gas True Convection Smart Range with EasyClean, Air Fry and UltraHeat 22K Dual Burner - Stainless Steel
Customer Rating
3
Beautiful stove, but...
on January 9, 2023
Posted by: Tina74
from New York
The stove has great features. Works wonderfully, but I became a slave of my own stove. I don't have it for a long time, even though we bought it back in February, I just have it for really 3 months. I have no complain on the functionality of the stove, but the stove top that is a different story. I am constantly wiping it and even with that on my back burner I am struggling to remove all the time the soft" rust marks that appear. I know I am not doing anything wrong, since is the only spot. I have E-cloth and stainless-steel cleaner. Nothing else. Not sure if is normal, at least not after maybe 30 time of use. All my appliances are LG, this is the only one, that I almost wish it would be white or black.
Quality
3
Features
5
Value
5
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 16, 2023
It is our pleasure to hear your valuable feedback. We would like to assist you with the rust-marks of your stove. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, and we will be happy to assist. Thank you. ^Jolly
Written by a customer while visiting lg.com
Posted by: D242Rush
from Nassau, NY
Verified Purchase:Yes
Before I moved I owned a similar LG range and when I redid my current kitchen I wanted the same quality. Love the size of the oven, so large you can cook several items along with a turkey for Thanksgiving and not have to shuffle things around. The burners are terrific, the different BTUs make quick boiling or simmering a breeze. Haven't tried the AirFry feature yet but I look forward to trying it out. The only thing I miss is the 3rd oven rack which was great when baking, etc.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Cazzandra Galangco, LG Social Media, March 19, 2023
We’re really grateful and we appreciate you taking the time to share your experience and 5-star rating with us. Your suggestion regarding the 3rd oven rack means a lot to us. We will surely pass on your feedback to the rest of our team. Thanks for choosing LG for your cooking needs. We can't wait for you to try the AirFry feature! -Cazz
Written by a customer while visiting lg.com
Posted by: Shadow55
from Bensalem Pa.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fits perfectly in our kitchen. Looks great but even better it works great.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, March 26, 2023
We take great pride in our work, and our hope is always that it helps each one of our customers with their needs. We're glad this commitment was reflected in your experience using the LG 6.3 cu ft. Smart Wi-Fi Enabled ProBake Convection® InstaView™ Gas Slide-in Range with Air Fry, model LSGL6337F. Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! If you have questions or concerns in the future, please reach out to our support team via private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000. Please be sure to provide your contact information along with your model and serial numbers. We will be happy to assist you. ^Danee
Written by a customer while visiting lg.com
Customer Rating
5
Intelligent system with smartphone capability
on October 29, 2023
Posted by: Peter28
from Newport, RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] My new LG stove has been great. It's a replacement from my original LG stove following a kitchen remodel. The former stove was passed along to a friend that is also enjoying it.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Mary86
from Mundelein, Illinois
Verified Purchase:Yes
Bought this 3 weeks ago and could not be happier! It is first off so modern loooking and sleek. The functions are amazing-air fry, and convection! The air fry which I have never experienced before is just fantastic!! The knobs that light when turned on is a wonderful safety feature not just so I don't forget to turn a burner off but for safety if you have children. The stainless steel is so beautiful and easy to keep clean. Thrilled with our purchase.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Oven Nightmarte
on July 21, 2023
Posted by: Mark3737
from Mt Holly Springs PA
So I did my research to find the best appliance brand and LG was the tops. I ordered this range because it looks awesome and has great features. The top burners are great, but the oven sucks....big time!! When I started to cook frozen pizzas at the recommended temp of 400 degrees for 17-19 minutes the outside crust was burnt after 12 minutes. This happened several times so I purchased a professional oven digital thermonater the tracks current and average temps. I cook sourdough bread and start at 500 degrees so I started at this temp. Had to adjust the temp through the control board by -9 degrees to average 500. Not too bad. However at -9 for other temps the oven maintained these average temps: 350 = 346; 375 = 406; 400 = 430; 450 = 477. How in the world are you suppose to cook with these temp flucations. So after pestering (and I mean pestering because they blew me off at first) LG to repair this oven they sent a repair person who replaced the control board and heat sensor. Well after the "REPAIR" nothing has changed. Again, how is one suppose to use this oven when the temperature control is so inaccurate.
Pros: Style/Design
Quality
1
Features
5
Value
3
Response from lg.comBy Tanisha, social/LG, July 26, 2023
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your experience with us fell short of expectations. We want to thank you for giving us a chance to make things right by bringing this to our attention for improvements of our products and services. Please contact us at 800-243-0000 in order to discuss further options to resolve the concerns your reporting. We along with the community appreciate your kindness of sharing today . https://www.lg.com/us/support/help-library `Tanisha
Written by a customer while visiting lg.com
Customer Rating
3
Nice cook top/range, but....
on October 20, 2022
Posted by: CBJ1
from Louisville, KY
I do enjoy cooking on a gas range and the instant light and heat controll is very good on this range. The oven works well and I am stil getting used to a full gas range having a duel-fuel range previously. BUT, it is VERY difficult to keep the cook top clean. The burner covers and grates are an odd material and once something burns on them, impossible to remove the stains! The so-called non-stick griddle is definitely NOT non-stick and is also hard to clean. I have stopped using it! I have not had to clean the oven at this point, but hoping it does well.
Pros: ease of use
Quality
3
Features
5
Value
3
Response from lg.comBy JaNika Wiley, Social Media, October 21, 2022
Thank you for taking the time to communicate with LG about your experience with your LG range. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Stains that will not go away, look terrible!
on March 10, 2024
Posted by: Deedee8
I don’t use my stove very often, but even with the minimal usage it has accumulated stains that look horrible and won’t come clean. I’ve followed the manufacturer’s cleaning instructions, but the stains persist. I can only imagine how much worse it would be if I used it frequently. I’m extremely disappointed with the quality of this product, especially considering its price. I would like a resolution to this issue with the stove.
Quality
1
Response from lg.comBy true, LG Digital Care Team, April 15, 2024
Hey, Deedee, we understand how important your stove is to you, and we're here to help you keep it shiny! When stains don't budge, try wiping them with warm, soapy water and a gentle cloth, no matter how hard you clean. You can also use a non-abrasive cleaner specifically designed for stainless steel surfaces if necessary. Remember to rinse with water and dry it to avoid water spots. Feel free to reach out if you need more help on social media @LGUSSupport with your contact details, model, and serial number! ^Anthony
Written by a customer while visiting lg.com