Customer reviews from Samsung US
Samsung - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(358 Reviews)
Rating breakdown 358 reviews
5 Stars
319
4 Stars
29
3 Stars
7
2 Stars
1
1 Star
2
97%of customers recommend this product.
(
60 out of
62)
Customer Reviews for Samsung - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
1
Too complicated
on October 15, 2025
Posted by: Frustrated
[This review was collected as part of a promotion.] We are taking it back. Cannot get our Xfinity box to work. Can get Xfinity streaming but it’s so complicated to get to. Cannot use our Xfinity voice remote.
Value
1
Response from Samsung USBy Samsung Solutions, October 15, 2025
Hi Frustrated,
Thank you for taking a moment to review the Samsung HW-Q990F Soundbar.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Thank you for taking a moment to review the Samsung HW-Q990F Soundbar.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Impressive Sound Quality with a Few Small Drawback
on May 19, 2025
Posted by: x360sucks
[This review was collected as part of a promotion.] I’ve been using this Q Series system for a few weeks now, and overall, it’s been a great experience. The sound is rich, immersive, and incredibly dynamic—movies and music both sound phenomenal. The rear speakers and sub really add depth, and the Atmos effect is noticeable, especially in action scenes.
Before buying, I tested this against Sony’s quad theater setup, and in my opinion, Samsung’s system came out way ahead—especially in clarity and surround presence.
That said, there are a couple of small things that hold it back from being perfect. The remote feels a bit cheap for a premium product. Also, the display on the soundbar constantly flashes the source, which gets a little annoying. It briefly shows when Atmos is active, but it disappears too fast. I really wish the SmartThings app would show when Atmos is actually playing—seems like a simple software improvement that would make a big difference.
Still, none of those are dealbreakers. The performance speaks for itself, and I’d absolutely recommend it to anyone looking to upgrade their home audio setup.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional home theater experience.
on May 25, 2025
Posted by: PepperPablo
[This review was collected as part of a promotion.] This system delivers truly immersive sound with its 11.1.4 channels, including four up-firing drivers for convincing Dolby Atmos and DTS:X overhead effects. Dialogue is crystal clear via Active Voice Amplifier Pro, and the wireless subwoofer provides powerful, tight bass.
Setup is clean thanks to Wireless Dolby Atmos. Features like Q-Symphony (with compatible Samsung TVs) and SpaceFit Sound Pro intelligently optimize audio for your room. With built-in voice assistants and streaming support, it's a smart and powerful audio solution.
While minor, any small quibbles are overshadowed by its stellar performance. For premium sound and convenience, the Q990F/D sets a new standard.
Setup is clean thanks to Wireless Dolby Atmos. Features like Q-Symphony (with compatible Samsung TVs) and SpaceFit Sound Pro intelligently optimize audio for your room. With built-in voice assistants and streaming support, it's a smart and powerful audio solution.
While minor, any small quibbles are overshadowed by its stellar performance. For premium sound and convenience, the Q990F/D sets a new standard.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best sound system to date in our house.
on June 2, 2025
Posted by: Geofry
[This review was collected as part of a promotion.] We purchased this surround system when we recently purchased a new Samsung 75" QLED. All we had to do is hear this surround system and we were sold. The different ways the sound comes out of all the speakers is amazing to our ears. This Samsung surround system along with our new Samsung TV truly made our living room into a real movie theater.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Sound and Immersion
on October 27, 2025
Posted by: CC2137
[This review was collected as part of a promotion.] Amazing Sound and Immersion!
This 11.1.4-channel soundbar system completely transformed my home theater experience. The setup was super easy, and the wireless rear speakers and subwoofer connected flawlessly. The sound is incredibly immersive — crisp dialogue, powerful yet balanced bass, and realistic surround and height effects that make movies and games come alive. Music sounds rich and detailed too. It’s sleek, powerful, and worth every penny — easily one of the best all-in-one surround systems I’ve ever owned.
This 11.1.4-channel soundbar system completely transformed my home theater experience. The setup was super easy, and the wireless rear speakers and subwoofer connected flawlessly. The sound is incredibly immersive — crisp dialogue, powerful yet balanced bass, and realistic surround and height effects that make movies and games come alive. Music sounds rich and detailed too. It’s sleek, powerful, and worth every penny — easily one of the best all-in-one surround systems I’ve ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Incredible sound
on April 19, 2025
Posted by: JLiegs
[This review was collected as part of a promotion.] This system sounds terrific. Atmos content is immersive, and the new dual channel sub sounds crisp and concise, is a huge improvement over the old single channel. However, 2 things I'm disappointed with. 1) the kit isnt black like the product photos lead the kit to be; its a dark Grey that doesn't match my NeoQLED, so my set looks mismatched. Secondly, there is a very noticeable wave/defect in the soundbars plastic that's easily seen. I expected better build quality given the price point.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best product ever
on April 25, 2025
Posted by: Solisferny22
[This review was collected as part of a promotion.] I use my sound system with game movies and music and really have the best sound ever and samsung have made a good system
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The soundbar brings life to music and movies
on May 11, 2025
Posted by: IlikeIt
[This review was collected as part of a promotion.] I use the soundbar for movies, music and gaming set it up for my home theater
Value
5
Written by a customer while visiting Samsung US