Customer reviews from Samsung US
Samsung - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(358 Reviews)
Rating breakdown 358 reviews
5 Stars
319
4 Stars
29
3 Stars
7
2 Stars
1
1 Star
2
97%of customers recommend this product.
(
60 out of
62)
Customer Reviews for Samsung - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
2
No need to upgrade
on April 23, 2025
Posted by: Unimpressed
[This review was collected as part of a promotion.] I bought this device after watching video after video of reviews the HW-Q990F. I was sold on reviews and bought this device. I upgraded from the HW-Q990C. I really wanted to see how the dual subs would sound since i had been wanting and waiting for samsung to do this. Well let me say i was not happy at all. Samsung in my opinion your to conservative with the bass sound. The fact that you have a box that does not breath nor even meets the metrics for a dual subwoofer makes no sense. More speakers and less space for them to operate does not equal greater sound. In an American market people want that deep bass for their sound sound especially when your offering dolby atmos. I will say this, the soundbar and towers are amazing for the updated device. The subwoofer needs to go back to the drawing board and remember your dealing with American rooms that have a lot more room then your testing areas. I would just offer a system with dual subwoofers similar to the HW-Q990C-D.
Value
2
Response from Samsung USBy Samsung Solutions, April 25, 2025
Hi Unimpressed,
Thank you for taking the time to share your feedback on the Samsung HW-Q990F Soundbar. We’re sorry to hear that the subwoofer didn’t meet your expectations, especially after upgrading from the HW-Q990C.
We designed the HW-Q990F’s subwoofer to deliver powerful, precise low-end sound with AI-optimized control that minimizes distortion, while maintaining a more compact form to better fit modern living spaces. That said, we understand bass performance is a personal preference, and your input is incredibly valuable. We’ll be sharing your thoughts with our product team for future consideration.
If you'd like to fine-tune the bass to better suit your space and preferences, here are a few ways you can adjust it:
Using the Remote:
• Press the WOOFER button to adjust bass between -12 and +6.
• Press in to reset to level 0.
Tone Control:
• Tap the TONE CONTROL button to modify both bass and treble from -6 to +6.
SmartThings App:
• Connect your soundbar to Wi-Fi and use the SmartThings app on your iOS or Android device for more intuitive control and visual feedback of your audio settings.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Thank you for taking the time to share your feedback on the Samsung HW-Q990F Soundbar. We’re sorry to hear that the subwoofer didn’t meet your expectations, especially after upgrading from the HW-Q990C.
We designed the HW-Q990F’s subwoofer to deliver powerful, precise low-end sound with AI-optimized control that minimizes distortion, while maintaining a more compact form to better fit modern living spaces. That said, we understand bass performance is a personal preference, and your input is incredibly valuable. We’ll be sharing your thoughts with our product team for future consideration.
If you'd like to fine-tune the bass to better suit your space and preferences, here are a few ways you can adjust it:
Using the Remote:
• Press the WOOFER button to adjust bass between -12 and +6.
• Press in to reset to level 0.
Tone Control:
• Tap the TONE CONTROL button to modify both bass and treble from -6 to +6.
SmartThings App:
• Connect your soundbar to Wi-Fi and use the SmartThings app on your iOS or Android device for more intuitive control and visual feedback of your audio settings.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
I love to have 1 so I would no
on July 7, 2025
Posted by: WildRoseNadeau
[This review was collected as part of a promotion.] We use it for games music and videos a d everyday dude
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Stunning Sound Quality, But a Major Deal-Breaker
on October 6, 2025
Posted by: Badboy
from Foley, AL
I absolutely hate giving this soundbar one star because the sound quality is truly phenomenal. I returned a brand-new Sonos system for the Q990F, and in terms of both features and pure audio immersion, the Q990F is unquestionably better.
However, I've encountered a catastrophic bug that makes the system unusable with my Sony Bravia 85" TV.
THE DEAL-BREAKER:
When watching TV and I fast-forward a program, approximately 1 out of 5 times the audio completely drops out. The only way to restore the sound is to either completely restart the soundbar or the TV. This is an infuriating and constant interruption.
TROUBLESHOOTING ATTEMPTS:
It appears the Q990F does not play well with my Sony Bravia's HDMI (eARC) connection. I conducted extensive research, including AI assistance, and followed numerous suggestions (firmware updates, cable changes, factory resets, changing PCM settings, etc.), but nothing has provided a permanent fix.
FINAL THOUGHT:
The consensus in advanced tech forums is that this is a deep-seated software/firmware interoperability issue between the two brands that Samsung may be unable to fix.
BUYER BEWARE: If you own a Sony Bravia TV, proceed with extreme caution. The sound is five-star, but the constant need to reboot makes the real-world experience zero-star.
However, I've encountered a catastrophic bug that makes the system unusable with my Sony Bravia 85" TV.
THE DEAL-BREAKER:
When watching TV and I fast-forward a program, approximately 1 out of 5 times the audio completely drops out. The only way to restore the sound is to either completely restart the soundbar or the TV. This is an infuriating and constant interruption.
TROUBLESHOOTING ATTEMPTS:
It appears the Q990F does not play well with my Sony Bravia's HDMI (eARC) connection. I conducted extensive research, including AI assistance, and followed numerous suggestions (firmware updates, cable changes, factory resets, changing PCM settings, etc.), but nothing has provided a permanent fix.
FINAL THOUGHT:
The consensus in advanced tech forums is that this is a deep-seated software/firmware interoperability issue between the two brands that Samsung may be unable to fix.
BUYER BEWARE: If you own a Sony Bravia TV, proceed with extreme caution. The sound is five-star, but the constant need to reboot makes the real-world experience zero-star.
The issue is a classic interoperability flaw between HDMI-CEC/eARC implementations on the Samsung soundbar and the Sony TV. When you fast-forward, the TV or the source device temporarily stops the audio stream. When you hit play again, the TV has to quickly renegotiate the audio format and connection with the soundbar (the "handshake"). This is where the bug occurs.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, October 7, 2025
Hello Badboy,\n\nThank you for sharing your review of Samsung’s HW-Q990F Soundbar. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service. \n\nI am sorry to hear that the troubleshooting steps you have tried did not resolve the issue.\n\nIn addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements and may resolve connection or software issues. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app or a USB device.\n\nYou may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. “INIT” appears on the display and the soundbar will be reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.\n\nShould you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.\n\nPlease contact us for service and a Support agent will gladly help get this fixed.\n \nAt your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.\n \n~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Stolen from home
on October 30, 2025
Posted by: Terrible
[This review was collected as part of a promotion.] The day I brought this surround sound my car was stolen with it in the trunk
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Same Greatness as Last Year.
on June 9, 2025
Posted by: Revolt1
[This review was collected as part of a promotion.] If you want to get close to Theater like sound, then you should check this Soundbar out!
I use it for gaming , movies and Streaming and im very pleased on how it Sounds , I had last years Q990D and they improved the Subwoofer, making it sound clean and rattle free.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound quality, depth, and volume.
on July 16, 2025
Posted by: EasternBandCherokee
[This review was collected as part of a promotion.] I use my sound bar for gaming, music, and movies and I have never once thought about another brand other than Samsung to get the job done. Highly recommended.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible Sound
on August 20, 2025
Posted by: MikeSamsung
[This review was collected as part of a promotion.] After months of research I pulled the trigger on this sound bar and sub. I recently purchased a QN85 Samsung TV and I wasn't sure if I wanted just the bar but am glad I went this route. The setup was simple and seamless and the sound is crisp and powerful. We've been watching movies with the kids and with the sub, it's like being in a movie theater without hurting your ears. You can really feel the bass and with all of the speakers it feels like you're in the movie. Fantastic purchase and another great Samsung product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The sound is great
on August 24, 2025
Posted by: Gigi49
[This review was collected as part of a promotion.] We have this hooked up to our new 98" tv purchased together. Great sound, love the wireless rear speakers...only thing had this hooked up with hdmi cable. After 4 months , just quit, so called company...said try a new hdmi cable, no luck, so it works with Bluetooth, but disappointed that hdmi quit and no solution. Does not work wifi either.
Value
3
Response from Samsung USBy Samsung Solutions, August 25, 2025
Hi Gigi49,
Thank you for taking a moment to review the Samsung HW-Q990F Soundbar.
You can try performing a hard reset.
With Remote:
Turn soundbar off
Press power on soundbar 5 – 10 seconds
Release the power button once you see INT or RESET on the soundbar’s LED panel
Wait for the soundbar to turn back on then it should return to default settings.
With Remote:
Power Off Soundbar
Hold Play/Pause button on the remote for about 5 – 10 seconds
Release the button once you see INT or RESET on the soundbar’s LED panel
Power on soundbar and repair to your TV
Without remote
Turn on soundbar
Press and hold the volume up (+) and volume down (-) buttons on the soundbar at the same time for about 5 – 10 seconds
Release when you see LED say INT or RESET
Wait for soundbar to reboot
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a moment to review the Samsung HW-Q990F Soundbar.
You can try performing a hard reset.
With Remote:
Turn soundbar off
Press power on soundbar 5 – 10 seconds
Release the power button once you see INT or RESET on the soundbar’s LED panel
Wait for the soundbar to turn back on then it should return to default settings.
With Remote:
Power Off Soundbar
Hold Play/Pause button on the remote for about 5 – 10 seconds
Release the button once you see INT or RESET on the soundbar’s LED panel
Power on soundbar and repair to your TV
Without remote
Turn on soundbar
Press and hold the volume up (+) and volume down (-) buttons on the soundbar at the same time for about 5 – 10 seconds
Release when you see LED say INT or RESET
Wait for soundbar to reboot
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US