Customer reviews from Samsung US
Samsung - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
318
4 Stars
29
3 Stars
7
2 Stars
1
1 Star
2
97%of customers recommend this product.
(
60 out of
62)
Customer Reviews for Samsung - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
Maximum sound
on November 6, 2025
Posted by: 667788
[This review was collected as part of a promotion.] I am inside the movie. I am lost for at least two hours on my day off on games or movies once again. This is a balanced sound with real time play speeds
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sounds realistic
on November 7, 2025
Posted by: Gravystone
[This review was collected as part of a promotion.] Speakers are expensive but you get what you pay for. These are really good and sound theatric
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound, easy setup!
on November 8, 2025
Posted by: AudioEnthusiast
[This review was collected as part of a promotion.] Great addition to my living room. Full sound and enough power and punch to feel the music!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Sound Only Way to Go!
on November 8, 2025
Posted by: SunnyTheSamsungGirl
[This review was collected as part of a promotion.] I hooked up my Q series (Q600F) Sound Bar and Subwoofer to my Samsung Smart TV. No set up needed. Wow! The sound is so much better especially the bass, convenient too that I can use the TV volume controls to control the sound bar. No juggling remotes. Bluetooth options are easy peasy since my smartphone is also Samsung. (What can I say I'm a Samsung girl!) Great value for the price. Awesome sounding movies, tv shows and music videos.. what else could you ask for? Thanks Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This system is awesome.
on November 9, 2025
Posted by: Bonners
[This review was collected as part of a promotion.] This system has great quality sound. When your in your ho.e watching a movie it gives you a real theatrical experience and great quality of sound. Samsung did a real good job on this system..I replaced it in my business and have gotten. Lots of complaints. I recommend this set to everyone who enjoys great quality sound and a good system for the money spent..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This sound system is pretty good
on November 30, 2025
Posted by: Biohazard1992
[This review was collected as part of a promotion.] The soundbar and subwoofer are pretty good, but the satellite speakers don't ever seem loud enough even after adjusting.
Value
3
Response from Samsung USBy Samsung Solutions, December 1, 2025
HI Biohazard1992,
Thank you for taking a moment to review the HW-Q990F Samsung Soundbar. We value your feedback and will share it with our teams.
Please know, there are various settings you can adjust to improve your experience with the rear speakers.
You can adjust the volume of the rear speakers by using the remote included with the connected soundbar. Press the CH LEVEL button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.
Additionally, make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If you are using a format such as PCM, you may experience decreased volume to the rear speakers. Select Bitstream, Auto, or Pass-Through as these settings will allow the TV to send the correct channels to the rear speakers.
I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a moment to review the HW-Q990F Samsung Soundbar. We value your feedback and will share it with our teams.
Please know, there are various settings you can adjust to improve your experience with the rear speakers.
You can adjust the volume of the rear speakers by using the remote included with the connected soundbar. Press the CH LEVEL button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.
Additionally, make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If you are using a format such as PCM, you may experience decreased volume to the rear speakers. Select Bitstream, Auto, or Pass-Through as these settings will allow the TV to send the correct channels to the rear speakers.
I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Hook it up right and it's the perfect system!
on December 8, 2025
Posted by: Pyrlove
from Texas
Our Harmon Kardon finally bit the dust so we were in the market for a new soundbar. Surround really hadn't cross my mind, all I knew is I did not like the Bose soundbar. We went to a local big box retailer to listen to the ones on my list Samsung, JBL, Klipsch, and Onkyo. Sono's was on the list but was a bit more than I wanted to spend so we didn't bother with it. It's kind of hard to get the real experience in such an open space. But I was looking for one particular thing when shopping, richness. A lot of these soundbars are just dry. We decided on the Q990F. There is not one ounce of disappointment, I read a few reviews saying the bass was lacking. It's obvious you haven't played around with the settings. I had that thing sounding like I was at a rap concert in the first 5 minutes it was hooked up. My hubby was outside and came in to tell me to turn the bass down and it wasn't even cranked. My suggestion is open it up on Smart Things and play around with the settings. Next is your placement. That can have a huge part in it as well. Ours is basically in a cubbyhole. It acts like a box which amplifies the bass. So yes, this thing thumps if you know what you're doing. The speakers and sub are more than sufficient. The configuration was easy to go through.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No need to upgrade
on April 23, 2025
Posted by: Unimpressed
[This review was collected as part of a promotion.] I bought this device after watching video after video of reviews the HW-Q990F. I was sold on reviews and bought this device. I upgraded from the HW-Q990C. I really wanted to see how the dual subs would sound since i had been wanting and waiting for samsung to do this. Well let me say i was not happy at all. Samsung in my opinion your to conservative with the bass sound. The fact that you have a box that does not breath nor even meets the metrics for a dual subwoofer makes no sense. More speakers and less space for them to operate does not equal greater sound. In an American market people want that deep bass for their sound sound especially when your offering dolby atmos. I will say this, the soundbar and towers are amazing for the updated device. The subwoofer needs to go back to the drawing board and remember your dealing with American rooms that have a lot more room then your testing areas. I would just offer a system with dual subwoofers similar to the HW-Q990C-D.
Value
2
Response from Samsung USBy Samsung Solutions, April 25, 2025
Hi Unimpressed,
Thank you for taking the time to share your feedback on the Samsung HW-Q990F Soundbar. We’re sorry to hear that the subwoofer didn’t meet your expectations, especially after upgrading from the HW-Q990C.
We designed the HW-Q990F’s subwoofer to deliver powerful, precise low-end sound with AI-optimized control that minimizes distortion, while maintaining a more compact form to better fit modern living spaces. That said, we understand bass performance is a personal preference, and your input is incredibly valuable. We’ll be sharing your thoughts with our product team for future consideration.
If you'd like to fine-tune the bass to better suit your space and preferences, here are a few ways you can adjust it:
Using the Remote:
• Press the WOOFER button to adjust bass between -12 and +6.
• Press in to reset to level 0.
Tone Control:
• Tap the TONE CONTROL button to modify both bass and treble from -6 to +6.
SmartThings App:
• Connect your soundbar to Wi-Fi and use the SmartThings app on your iOS or Android device for more intuitive control and visual feedback of your audio settings.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Thank you for taking the time to share your feedback on the Samsung HW-Q990F Soundbar. We’re sorry to hear that the subwoofer didn’t meet your expectations, especially after upgrading from the HW-Q990C.
We designed the HW-Q990F’s subwoofer to deliver powerful, precise low-end sound with AI-optimized control that minimizes distortion, while maintaining a more compact form to better fit modern living spaces. That said, we understand bass performance is a personal preference, and your input is incredibly valuable. We’ll be sharing your thoughts with our product team for future consideration.
If you'd like to fine-tune the bass to better suit your space and preferences, here are a few ways you can adjust it:
Using the Remote:
• Press the WOOFER button to adjust bass between -12 and +6.
• Press in to reset to level 0.
Tone Control:
• Tap the TONE CONTROL button to modify both bass and treble from -6 to +6.
SmartThings App:
• Connect your soundbar to Wi-Fi and use the SmartThings app on your iOS or Android device for more intuitive control and visual feedback of your audio settings.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US