Customer reviews from bosch-home.com
Bosch - 500 Series 36 in. Wide 26 Cu. Ft. 3-Door French Door Smart Freestanding Refrigerator with External Water and Ice - Stainless Steel
Average customer rating
4.5
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
80
4 Stars
19
3 Stars
5
2 Stars
3
1 Star
6
87%of customers recommend this product.
(
81 out of
93)
Customer Reviews for Bosch - 500 Series 36 in. Wide 26 Cu. Ft. 3-Door French Door Smart Freestanding Refrigerator with External Water and Ice - Stainless Steel
Customer Rating
1
Poor Quality and Terrible Ice Maker
on December 26, 2024
Posted by: Laura
I was so excited to get this refrigerator after loving my dishwasher. I was most excited about a larger capacity ice maker since we use a fair amount on a daily basis for water bottles. Unfortunately, the doors have broken and the fridge doesn't seal very well anymore (approx 6 months after install). The ice maker is almost unusable. It is so loud it wakes us up in the middle of the night and apparently this is a normal occurrence after reading other reviews. It stops being able to make ice 50% of the time and I have had to resort to ice cube trays. The ice maker has had issues after about a week of use which is unacceptable. Do to life being busy, I did not call in the warranty before 1 year (which is ridiculous given the price tag) and I don't want to pay for repairs on something that has already had so many issues. It also doesn't move very easily which is a pain for cleaning underneath. I'm very disappointed with my purchase as I really trusted this brand for quality.
No, I would not recommend this to a friend.
Response from bosch-home.comBy TM, CS, December 30, 2024
Hi Laura, thank you for your review. We apologize for any disappointment or difficulties you may be experiencing with this appliance and for any inconvenience. Your feedback is valuable and will be forwarded to our product design team for their consideration. If you have any additional questions or concerns, we invite you to call our Customer Support team at 1-800-944-2904. Thank you.
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