Customer reviews from bosch-home.com
Bosch - 500 Series 36 in. Wide 26 Cu. Ft. 3-Door French Door Smart Freestanding Refrigerator with External Water and Ice - Stainless Steel
Average customer rating
4.4
(101 Reviews)
Rating breakdown 101 reviews
5 Stars
69
4 Stars
18
3 Stars
5
2 Stars
3
1 Star
6
87%of customers recommend this product.
(
73 out of
84)
Customer Reviews for Bosch - 500 Series 36 in. Wide 26 Cu. Ft. 3-Door French Door Smart Freestanding Refrigerator with External Water and Ice - Stainless Steel
Customer Rating
4
Bosch 500 fridge
on June 9, 2025
Posted by: Rover
[This review was collected as part of a promotion.] Seems to keep temperatures very stable compared to previous. Only nitpick is the water dispenser is angled and sometimes catches my mug/water bottle at the wrong angle and causes some splashes.
Written by a customer while visiting bosch-home.com
Customer Rating
5
5 Stars I agree
on June 11, 2025
Posted by: Marty
[This review was collected as part of a promotion.] We are very happy with our new Bosch refrigerator. The ratings from Consumers were quite good. It was a little more expensive than we originally planned on spending, however the refrierator seems to be well worth the slightly higher price. We fortuanately purchased our refrigerator before the craziness of higher tariffs. I will stick to my comments on the refrigrator. It is quiet. The entire is well thought out and easy to access both cold items and frozen items. The lighting is bright. The ice maker is quiet and efficient. The exterior is smart in design and just fits into our kitchen perfectly. I do not know how to add a photo.
Written by a customer while visiting bosch-home.com
Customer Rating
4
excellent engineering
on August 28, 2025
Posted by: Big Dog
[This review was collected as part of a promotion.] solid box, doors open effortlessly, even freezer door. My only disappointment is the temperature controls. The display should report the actual temperatures, not the set points. After spending several thousand for this new refrigerator, kinda silly that I have to purchase a cheap analog thermometer to ensure the cooling is working properly and at a temp I prefer; the internal thermo (thermister?) is just not that accuate and could benefit from calibration. (btw: here's hoping Bosch releases a Standard depth 800 Series some day.)
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
3
Both doors had stains on them
on November 17, 2025
Posted by: DebB
I waited for over a month for the doors to be replaced. Unfortunately the repairmen did not install the light for the freezer when installing the new doors. Still waiting for that to be fixed. Recently the panel on the water display flashed error but returned to normal. We'll see.
Response from bosch-home.comBy Bosch Home US, November 19, 2025
Hi and thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we're very sorry to hear this model has not met your expectations. If you have any questions or concerns about your case, please contact our Customer Care Team at 1-800-944-2904. We are here to assist you and address any questions you may have. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
2
Both fridges were defective
on March 30, 2026
Posted by: Linda
Ice maker on model B36FD50SNS wouldn't work so delivery guys immediately took it away. We've had this one about 10 days and ice maker is leaking.
No, I would not recommend this to a friend.
Response from bosch-home.comBy TM, CS, April 2, 2026
Hi, thanks for your review. We are truly sorry to hear about your experience and we appreciate you bringing it to our attention. Your safety is paramount and we apologize for any inconvenience this has caused. If service is necessary, please use the following link to locate a Bosch authorized service provider in your area: https://www.bosch-home.com/us/owner-support/repair-service. For any additional assistance, please call our Customer Support team at 1-800-944-2904. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
2
Serious design flaw
on May 4, 2026
Posted by: Jabg
This is the second refrigerator installed within two months. Both have the exact same issue. The left hand door that contains the external ice and water maker does not remain open. Rapidly closes every time you open the door. This is a major design flaw that Bosch is aware of. The entire reason for purchasing a French door unit is so that you can put large items in at ease.It is absolutely impossible as you have to use your hand or hip to keep the door open.Very disappointed will not purchase another product from Bosch again, which is unfortunate because I own a few that do not have problems. Bosch should be fixing this or stating this us a non fixable issue it before customers make such a large purchase. I will be contacting customer service. I am not satisfied.
No, I would not recommend this to a friend.
Response from bosch-home.comBy TM, CS, May 7, 2026
Hi, thanks for your review. We apologize for any difficulties or disappointment you may be experiencing with your Bosch refrigerator and we appreciate you making us aware. Your feedback is valuable as it allows us to find ways we can improve our products. We will forward your comments to our design team for review. If you have any questions or need assistance, please call our Customer Support at 1-800-944-2904. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Extremely Disappointed
on May 18, 2026
Posted by: Badfridge
We are extremely disappointed with this Bosch refrigerator. It is less than one year old and has been nothing but problems.
The doors do not shut properly, the ice maker stopped working, and we have completely lost the freezer THREE separate times, forcing us to throw away all of the food each time. Now the ice machine is not working at all.
For a premium-priced refrigerator, this level of unreliability is unacceptable. We expected quality and dependability from Bosch and instead received constant stress, food loss, and service issues.
I would absolutely not recommend this refrigerator based on our experience.
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch Home US, May 20, 2026
Hi and thanks for your review. We understand that your experience has fallen short of your expectations, and we deeply apologize for any frustration or inconvenience caused to you as a result. Our Customer Care Team is available at 1-800-944-2904 if assistance is needed. Please know we're here to help. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
3
Ice Maker
on June 1, 2026
Posted by: Lynn
The ice maker is very slow and sometimes makes no ice at all or very little. The left door is very light and stays open very easy. Needs force to close bothdoors
Response from bosch-home.comBy RH, BSH, June 2, 2026
Thanks for sharing your review. We value your feedback and are truly sorry to hear about your experience. We'd like to see how we can best support you—please connect with our Customer Care team at 1-800-944-2904 or BoschCare@bshg.com for further assistance. Thank you.
Written by a customer while visiting bosch-home.com