Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Media Player for TV with Voice Remote - Black
Average customer rating
4.5
(2,130 Reviews)
Rating breakdown 2,130 reviews
5 Stars
1,561
4 Stars
322
3 Stars
111
2 Stars
57
1 Star
79
88%of customers recommend this product.
(
1,236 out of
1,407)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Media Player for TV with Voice Remote - Black
Customer Rating
5
Roku
on January 5, 2024
Posted by: Dan s
from LisbonFalls maine
Very happy with this product! Glad I purchased this unit.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
So-so
on January 5, 2024
Posted by: Mary
from Michigan
My husband hates it! We own two and one continually needs to be reconnected daily, it buffers ALOT!
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hi Mary, Thank you for supporting our Roku products. it is advisable to consider the Wi-Fi connection as a potential cause. To resolve this, we recommend unplugging your Wi-Fi router for a minimum of 60 seconds. In addition, perform a system restart on your Roku device by navigating to Home>Settings>System>System Restart. Further insights on enhancing your Wi-Fi connection can be found at https://support.roku.com/article/213122277#section-1. If you encounter any issues, feel free to contact us at http://support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Cookie
on January 5, 2024
Posted by: John01
from Mocksville. NC
I owned a Roku before I bought this one. The problem I have with this one is the output of the unit shuts off after a few minutes on the screen saver.The TV has a screen that comes up stating there is no input. If the home button is pressed on the Roku the output is restored and the Roku menu is displayed. The old unit never turned off the output. The screen saver stayed on the TV for ever.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
Fine product.
on January 5, 2024
Posted by: Mike74
from Mississippi gulf coast.
After a month of usage all is well with the exception that the remote cannot maintain volumn control of the TV. Removing and replacing the batteries allowing for the remote to reboot and reconnect to the TV fixes the issue for a while.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 5, 2024
Posted by: Jona
I bought it and like it better than my fire stick.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 5, 2024
Posted by: Kay Coley
from Rentz Ga
I really have enjoyed my roku. I have 2 and I myself setup the second one. So easy to setup. Understood the instructions very well
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku express 4k+ very reliable
on January 5, 2024
Posted by: Ladybird4
from Rainbow city, AL
I bought this during the black Friday sale. so far i am very happy. it has preformed as promised. I had an older smart tv that had limited apps. this has allowed me to stream from many apps that i used to only be able to access from my computer. The voice remote works very well any i have so many more apps. the Roku app works great getting me live tv plus other bonus features for free. It works so well that i am planning on getting it for the TV in the other room.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
unhappy with some features
on January 5, 2024
Posted by: bertha
from Bluffton, SC
I still have not been able to get my remote to control the on/off and volume on my tv.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello Berta, need help with your Roku remote and TV? Follow these simple steps if you’re having trouble with power and volume control. First, grab your Roku remote, press Home, and go to Settings > Remotes & Devices > Set up remote for TV control > IR Setup. Then, follow the instructions on your TV screen. For more detailed guidance, check out this FAQ article at https://support.roku.com/article/360004786894. If you need further help, visit us online at https://support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com