Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(1,979 Reviews)
Rating breakdown 1,979 reviews
5 Stars
1,425
4 Stars
308
3 Stars
111
2 Stars
57
1 Star
78
88%of customers recommend this product.
(
1,220 out of
1,390)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
5
The Best Thing I ever Bought
on August 6, 2024
Posted by: DYasuoka
from Kaneohe, Hawaii
I am ready to cut the cord with the cable company...after buying my first Roku and found out what I was missing with the cable company I now purchased 3 more Roku devices
one for every TV in my house and one for son at college...all I can saw is I haven't watched this much TV in years...i am getting channels for free that I would have had to pay for if I wanted them with the cable company...if you are thinking about it...take my word for someone who has bought 4 devices in like a month...don't wait just do it
one for every TV in my house and one for son at college...all I can saw is I haven't watched this much TV in years...i am getting channels for free that I would have had to pay for if I wanted them with the cable company...if you are thinking about it...take my word for someone who has bought 4 devices in like a month...don't wait just do it
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
HORRIBLE REMOTE CONTROL!
on September 30, 2024
Posted by: Shelly
from California
We purchased three Roku systems for our TVs. All of us are having remote control issues. The remote control stops working. We cannot change the channels, adjust the volume, or turn the TV off; all three remotes drain the batteries so quickly. We are not happy.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 21, 2024
Hello Shelly, help is here! If you're having trouble with your Roku remote, try resetting it to improve communication with your Roku streaming device and save battery power. For detailed instructions, refer to this FAQ article: https://support.roku.com/article/21303049528855. In addition, for TV controls set up, you can try to follow these steps: Press Home>Setting>Remote & Devices>Remote>Choose your voice remote from the list and select Set up remote for TV control. For detailed instructions, refer to our FAQ article at https://support.roku.com/article/115013019828. If none of these suggestions work, please get in touch with a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great features
on February 1, 2023
Posted by: Pammy
from Indiana
I got this because of the volume controll and the power button.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Bought two.we love it.
on January 29, 2024
Posted by: Bloomer45
from Clearfield Pennsylvania
Bought one for my non smart tv.easy to hook up.We now have 3 roku tv sets.the other two had roku built in.our other tv is an android the roku give more apps and options..the second roku express gave to my sister in law for christmas.I set it up for her.she had been without tv for months since she could not afford dish anymore.she flips over it.made her happy.we are very pleased with this device.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
it is either broken or it makes choices for me....
on February 22, 2024
Posted by: upset
from portland
I have had Roku for years, but recently I purchased a new one. This product thinks it can control me.... it turns off my tv whenever it wants and will not assist in going where I want instead it takes me to where it wants. The screen does not open properly, rather it shows a no signal sign on a black screen..... totally not up to standard
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 16, 2024
Hi there! Thanks for letting us know about the behavior you're seeing with your Roku device. We're here to help. Please check the device's running software update by going to Settings > System > Software update. A system restart will also help the device. Go to Settings > System > System restart. If the issue is still the same, please visit us online at support.roku.com/contactus to connect with an agent who can assist you in troubleshooting this. Your feedback is very important to us, and we're eager to help. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Roku rocks!
on January 31, 2023
Posted by: The Big MrE
from Whidbey Island, Washington.
I knew I liked my Roku when one day as I dozed off and when I woke up the screen was covered with little messages saying,"are you okay?"How could you not like something that was so concerned about your well-being?
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
What happened
on January 16, 2024
Posted by: Dontknow
from Oklahoma
My volume and mute stopped. Now I have to push all kinds of combos to get the vol to change or mute.
Response from roku.comBy Bernie, Roku Customer Advocate, September 16, 2024
Hi there! Help is here. If your remote's volume buttons have stopped working, update your Roku device to the most recent software. Navigate to Settings > System > Software update to manually update your software. Also, try using a fresh pair of AAA batteries for the remote. Be sure to check out this article with more suggestions to resolve the issue: https://support.roku.com/article/115013019828.
In the meantime, you can use the voice control on your remote to turn the volume up or down. Should you still need assistance, you can always contact our support team. Happy Streaming! Roku Customer Advocate
In the meantime, you can use the voice control on your remote to turn the volume up or down. Should you still need assistance, you can always contact our support team. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
on July 19, 2024
Posted by: PGConway
I called 23 times trying to get a refund for my purchase and was put off and given the run around for 27 days by your company that answers your phone's in India or where ever it is located very unhappy with your service would not recommend
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com