Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(1,999 Reviews)
Rating breakdown 1,999 reviews
5 Stars
1,444
4 Stars
309
3 Stars
111
2 Stars
57
1 Star
78
88%of customers recommend this product.
(
1,220 out of
1,390)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
1
Remote not reliable
on June 16, 2024
Posted by: Steve E
from Florida
Sometimes the remote works but most times you have to push the buttons multiple times tofor it to work. Have tried resetting to no availing. My old Roku works better
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Not great
on July 3, 2024
Posted by: Deb23
from Colorado
It keeps saying it can't get my stuff. I have to keep doing a power restart to get it to work
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, October 10, 2024
Hi there, thank you for bringing up this issue. Help is here. Are you experiencing this problem on specific channels or on all channels? If you haven't already, try performing a Software Update by going to the Home screen and then selecting Settings > System > System Update > Check Now. If the issue is specific to certain channels, try uninstalling the channel, restarting the device, and then reinstalling the channel. If the problem affects all titles from any channel, check the status of the network connection by going to Settings > Network > About. You can find more troubleshooting steps at https://support.roku.com/article/208755548. If the issue continues, feel free to contact us at https://support.roku.com/contactus.
We hope this helps! Roku Customer Advocate
We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Roku
on July 16, 2024
Posted by: Mary
from 06770
I bought my original Roku about 6 months ago. It lasted about 2 months and then it didn’t work. The Roku company replaced the remote and the second one only lasted a couple weeks. We decided to purchase a new Roku about a month ago. Each time we ran into issues we changed out the batteries and that didn’t work. The new one is no longer working either. Not too happy
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, November 14, 2024
Hi Mary! We appreciate your feedback. No worries! We're here to help. First, we advise you to check that the batteries are aligned correctly and that no debris is blocking the path. Second, please reboot the device by unplugging it for 30 seconds and then plugging it back in. Lastly, if you're using the TV's USB port for the device's power, try plugging it into the wall outlet.
In the meantime, I encourage you to use the Roku app. It has everything you need to control your streaming, search with your voice, enjoy private listening, and quickly launch your most recent channels. The app is free to download to your iOS and Android phone; search for "The Roku app official." If you need more assistance along the way, you can contact the Roku support team here: support.roku.com/contactus.
Happy streaming!
Roku Customer Advocate
In the meantime, I encourage you to use the Roku app. It has everything you need to control your streaming, search with your voice, enjoy private listening, and quickly launch your most recent channels. The app is free to download to your iOS and Android phone; search for "The Roku app official." If you need more assistance along the way, you can contact the Roku support team here: support.roku.com/contactus.
Happy streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Doesn’t work for long
on July 18, 2024
Posted by: Jrich
from Indiana
We got this because our tv is a bit dated and doesn’t sync with all streaming apps. The remote constantly has to be re-paired with the tv/receiver (typically every couple weeks). This started happening a few weeks after we got it. If you don’t re-pair it the remote starts to get glitchy and eventually stops controlling the tv. Or the batteries will drain because the remote is constantly searching for the tv. Re-pairing is a bit of a process where you unplug things in a certain order and take out the batteries. It’s not ideal when you just want to watch tv or when it happens when guests are staying over and are unable to use our tv.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, November 8, 2024
Hello, there. We appreciate your feedback and are here to help. Are you still having issues with your remote by chance? You can repair the remote after the setup. You can try to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it. After doing so, repair it again to see if this will make any difference. Here’s the detailed info on how to fix your remote: https://support.roku.com/article/21303049528855. Need help? Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Bought two
on July 23, 2024
Posted by: Fg17
from Virginia
I purchased two of these devices and both of them are no good. At first, not bad but within 1 month both of them started acting up. At first it was a matter of removing the battery and replacing it back but now, the Roku express will not work unless I remove the battery every time I push a button. Extremely aggravating! So far the Roku Stick is working fine. Don't buy the express!!
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, October 22, 2024
Hi there! Thanks for letting us know about this issue. We want to help. If you have trouble controlling the device with the remote, we advise you to troubleshoot by following this FAQ article: https://support.roku.com/en-ca/article/208755708. If you need help with troubleshooting, don't hesitate to give us a shout at http://support.roku.com/contactus to connect with an agent.
In addition, you may also try using our Roku mobile app as an alternative remote. It can be downloaded for Android and iOS. After doing this, we are open to receiving new feedback from you. We hope this helps. Happy Streaming! Roku Customer Advocate
In addition, you may also try using our Roku mobile app as an alternative remote. It can be downloaded for Android and iOS. After doing this, we are open to receiving new feedback from you. We hope this helps. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Remote is frustratingly impossible to work
on July 24, 2024
Posted by: Preston S
from Laguna Hills, CA
Upon initial installation this model seemed like a nice upgrade from my previous version. Shortly after using the device, within the first week, the button presses stopped registering. Very frustrating to try and use.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 11, 2024
Hi, Preston. We understand you're having trouble with your Roku remote. Sometimes, Roku remotes can unpair from their devices due to power issues, Wi-Fi problems, or random glitches. First, check that your batteries are aligned correctly and there's no debris blocking the path. Try to restart your Roku device by going to Home > Settings > System > Power. If you don't see Power, go to System Restart. In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our support article: https://support.roku.com/article/217288467 if you are still facing the same issue. Please visit us online at http://support.roku.com/contactus to connect with an agent who can assist. Your feedback is essential to us, and we're eager to help.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Roku
on July 27, 2024
Posted by: Terry
from St. Louis
We like the Roku, but we go thru batteries at least 2 to 3 times a month. And we have 5 Roku's. Wish they could fix this problem.
I would recommend this to a friend!
Response from roku.comBy Jessica, Roku Customer Advocate, September 30, 2024
Hello Terry, thanks for taking the time to share. Roku remotes are designed to go the distance, but there are a few things that will drain a remote a bit faster: Congested Wi-Fi network around the device or viewing lots of short-form content, like YouTube, where a streamer could go through a few hundred button presses in an hour. By the way, we offer the Voice Remote Pro, a rechargeable remote with private listening, voice search, and voice commands, two programmable shortcut buttons, and a lost remote finder. With it, you'll never buy a pack of batteries again. You can also use our Roku Mobile app. It's a free application for iOS and Android devices where you can't only launch channels, navigate the Roku interface, and search and issue commands with your voice, you can also share personal photos and videos on your TV, listen privately with your headphones, and more. More information about it can be found at https://support.roku.com/article/217288467. If the issue persists, contact us at https://support.roku.com/contactus for further assistance.
Thanks again, and Happy Streaming! Roku Customer Advocate
Thanks again, and Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Excellent product
on August 29, 2024
Posted by: Lorie
I have been using Tiki products for a few years now. I bout this one a few months ago. I love this one. The microphone feature makes things so much easier for me. Trying to type out what I'm searching for takes too much timw.
I would recommend this to a friend!
Written by a customer while visiting roku.com