Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(1,999 Reviews)
Rating breakdown 1,999 reviews
5 Stars
1,444
4 Stars
309
3 Stars
111
2 Stars
57
1 Star
78
88%of customers recommend this product.
(
1,220 out of
1,390)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
5
Love It
on December 25, 2023
Posted by: Chris
from Greensboro NC
I am really enjoying ROKU and its benefits of more shows and movies. Easy to use.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
I cut the cable cord!
on December 26, 2023
Posted by: Fran
from Rhode Island
I finally was ready to cancel cable tv. This is my 3rd Roku device, one for each tv in my house. There is a huge selection of movies & shows. I don't miss cable at all especially the bill. Great product!
Written by a customer while visiting roku.com
Customer Rating
5
on December 31, 2023
Posted by: garry
from il.
great product , better than comcast,alot cheaper and more to see
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
8 month old Roku failed
on January 1, 2024
Posted by: Steve
from Georgia
My last Roku failed after 8 months. I wrote Roku and the said they received my email and would get back to me. That was Dec 15th. Still nothing. Don’t buy Roku they have terrible customer service buy fire stick.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Horrible!
on January 3, 2024
Posted by: JJ 3012
from CA
I want my old Roku back, this one doesn’t airplay videos and it keeps blacking out every 10 seconds when I’m on the menu!!
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 10, 2024
Hello, JJ. Thank you for sharing this with us. If you encounter an issue establishing a connection using Airplay to your Eoku device, check the software version on your Roku device. The latest version will help you achieve optimal, bug-free performance with the latest features. To check, press Home>Setting>System>Software Update>Check Now to check for updates manually. Additionally, both your Roku device and your iPhone should have the same Wi-fi connection, and make sure that you have an updated OS version on your iPhone to support our product. For more guidance, you can refer to this link at https://support.roku.com/article/360057488733. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
New Roku disappointing
on January 5, 2024
Posted by: Linda66
I am disappointed in this model. Has a hard time connecting to WiFi and sometimes just stops while watching TV. Previously had a Roku stick that worked wonderfully for years.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello there! Thank you for letting us know. We’re happy to help fix this issue. To start, try unplugging your Wi-Fi router for at least 60 seconds. Then, restart your Roku device by going to Home > Settings > System > System Restart. You can find more tips to improve your Wi-Fi connection at https://support.roku.com/article/213122277#section-1. Additionally, try to reset your device's Wi-Fi connection through the Roku system. You can refer to this link for guidance at https://support.roku.com/article/208757008#section-2. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Useless Outside the US - there should be a warning
on January 7, 2024
Posted by: unhappyuser
The device is virtually useless outside the US - there should be a warning for those who want to purchase it but are outside the US. Simple features like the search bar are even blocked.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hi there! Thank you for the moment of sharing. Please note that Roku devices work worldwide, but some features may not be available outside the US due to restrictions from streaming providers. For example, The Roku Channel is only accessible in the US and Canada. If you're outside the US, you may be redirected to content available in your country or unable to watch certain shows. To bypass these restrictions, you can use a VPN or DNS service to create a virtual location. If you have any issues, please contact us at support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
made my old flat screen tv better
on January 9, 2024
Posted by: Arthur
from Checotah, Oklahoma
This product made me very happy. Have more channels than I ever had before.
I would recommend this to a friend!
Written by a customer while visiting roku.com