Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(1,999 Reviews)
Rating breakdown 1,999 reviews
5 Stars
1,444
4 Stars
309
3 Stars
111
2 Stars
57
1 Star
78
88%of customers recommend this product.
(
1,220 out of
1,390)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
3
Problem with remote
on October 22, 2023
Posted by: Bronco
This is our 4th Roku device. We bought it 9/12/2023. It was delivered a week later. Until recently everything has been good. About a week ago I noticed that the right arrow key is not as responsive as it was originally. I have to press it multiple times very hard to make it work. There are several similar reported issues on the Roku user forum which makes me reluctant to buy replacement remote. I will consider other devices before buying another Roku.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 31, 2023
Hi there, thanks for taking a moment to share and we'd like to help. Please visit us online at support.roku.com/contactus to get connected with an agent.
We're committed to ensuring you have a seamless experience.
Roku Customer Advocate.
We're committed to ensuring you have a seamless experience.
Roku Customer Advocate.
Written by a customer while visiting roku.com
Customer Rating
2
Not much diffrent from the non 4k version
on November 9, 2023
Posted by: buzz159
from dothan Al.
After owning a Express for several years and upgrading my remote to the Voice activated and tv controls remote model. I upgraded to a 4k tv and needed to get a 4k roku. I was disappointed in what I got. The 4k upgrade is barely noticeable.I have had to restart the player when I first turn on the tv due to a no signal message I was getting.. Instead of a power cord, I got a USB CABLE WITH NO OUTLET ADAPTER. How is it suppose to get power. I had to use the same cord from my old roku. I expected the remote to have the same features as my current remote has, which has 2 buttons to program your own app to start with. I also expected the remote to have a headphone jack like my current remote has.
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Hi Robert, thanks for taking a moment to share your feedback with us!
Please know this product can be powered straight from compatible TVs—no need to plug into an outlet at all! Simply use the USB port on the back of your TV, if available, and avoid having extra cords hanging below.
Additionally, our lineup of Roku players are available in a variety of options and price points to ensure that there is something available for everyone! The Express 4K+ comes with our mid-tier Voice Remote. It sounds like your previous player came equipped with our premium remote, the Voice Remote Pro.
As a tip, we offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Happy Streaming!
Roku Customer Advocate
Please know this product can be powered straight from compatible TVs—no need to plug into an outlet at all! Simply use the USB port on the back of your TV, if available, and avoid having extra cords hanging below.
Additionally, our lineup of Roku players are available in a variety of options and price points to ensure that there is something available for everyone! The Express 4K+ comes with our mid-tier Voice Remote. It sounds like your previous player came equipped with our premium remote, the Voice Remote Pro.
As a tip, we offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
easy to set up
on December 21, 2023
Posted by: Nancy57
from Buffalo, NEW YORK
I got this and so easy to use and understand I wish that I had gotten this earlier. I am so happy with this product;
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Simple install and works well
on December 21, 2023
Posted by: Diane
from Phoenix
Roku works well and easy to install on three separate TVs even at my age, 76! Only annoying feature is mute is easily activated just by picking up the remote.. Suggest it would be nice if volume and mute positions on side were exchanged with each other on future versions of Roku to avoid this.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy Set Up and Let the Fun Begin
on December 21, 2023
Posted by: Bonbon Debra
from Ruidoso, New Mexico
I am enjoying this so much. I put this together myself and everything was easy to understand and follow.
I am thrilled to have my music back! Thank You Roku!
I am thrilled to have my music back! Thank You Roku!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku
on December 21, 2023
Posted by: KH1952
from Green Country Oklahoma
Recently switched from Direct TV to streaming. Chose roku due to have a non smart TV. Love being able to have the same remote device for all our TV s. So far have not had any issues using Roku. Seems easy enough to use.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Terrible Remote
on December 21, 2023
Posted by: Remote Problems
from West Virginia
We have purchased 2 remotes and the down button on both doesn’t work half the time - if it does work we have to stand directly in front of the device and push very hard to get the down button to work. Have tried resetting on both to no avail.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Good product, would recommend
on December 25, 2023
Posted by: mot301
from Seattle, WA
Good product, easy to use, small, responsive, low power consumption, nice that the remote is RF instead of IR. Shame it can't control an AVR. The apps malfunction sometimes but I assume that's not the Roku's fault. For some reason it doesn't have a setting to turn off the light in the front.
I didn't want to connect my new smart TV to the internet because of privacy concerns, so this is a good alternative.
I would recommend this to a friend!
Written by a customer while visiting roku.com