Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Media Player for TV with Voice Remote - Black
Average customer rating
4.5
(2,108 Reviews)
Rating breakdown 2,108 reviews
5 Stars
1,542
4 Stars
319
3 Stars
111
2 Stars
57
1 Star
79
88%of customers recommend this product.
(
1,236 out of
1,407)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Media Player for TV with Voice Remote - Black
Customer Rating
1
Doesn’t work the way it should
on May 22, 2024
Posted by: Lisa73
from Vienna, Va
I may have gotten a defective one I’m not sure. It just freezes up, and CONSTANTLY disconnects from the internet. The screen gets black then turns off. Then I have to restart it and the whole thing repeats
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hello Lisa, thank you for letting us know. As a quick tip to improve your internet connection, consider the distance between your router and Roku device, and watch out for interference from cordless phones, microwaves, or other wireless devices near your router. You can refer to this FAQ article for more tips at https://support.roku.com/article/213122277. Additionally, make sure that your device has the latest software version. Having the latest version will help you to achieve optimal, bug-free performance with the latest features. To check press Home>Setting>System>Software Update>Check Now. If the issue persists please contact us directly at https://support.roku.com/contactus. Your feedback is very important to us.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Battery eating Remote
on June 28, 2024
Posted by: Mark57
from Sellersburg, Indiana
I am not sure what is going on with these remotes, but they just continue to eat batteries at an alarming rate. I have paired them several times, as recommended, but it still does not matter. I believe that some of them are just bad design. I have replaced all but 2 of them among the 6 that we use. I am contemplating going to a different streaming device.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, September 2, 2024
Hello there, thanks for sharing. We want to help. Roku remotes are designed to go the distance, but there are a few things that will drain a remote a bit faster, such as a congested Wi-Fi network and viewing lots of short-form content like YouTube. Also, try to power the device via a wall outlet to see if it will make any difference. By the way, we offer the Voice Remote Pro, a rechargeable remote with private listening, voice search, voice commands, two programmable shortcut buttons, and a lost remote finder, and you'll never repurchase a pack of batteries. As an alternative, you can use our Roku Mobile App. More information about it can be found at https://support.roku.com/article/217288467. You can also contact our support team at https://support.roku.com/contactus. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Remote is frustratingly impossible to work
on July 24, 2024
Posted by: Preston S
from Laguna Hills, CA
Upon initial installation this model seemed like a nice upgrade from my previous version. Shortly after using the device, within the first week, the button presses stopped registering. Very frustrating to try and use.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 11, 2024
Hi, Preston. We understand you're having trouble with your Roku remote. Sometimes, Roku remotes can unpair from their devices due to power issues, Wi-Fi problems, or random glitches. First, check that your batteries are aligned correctly and there's no debris blocking the path. Try to restart your Roku device by going to Home > Settings > System > Power. If you don't see Power, go to System Restart. In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our support article: https://support.roku.com/article/217288467 if you are still facing the same issue. Please visit us online at http://support.roku.com/contactus to connect with an agent who can assist. Your feedback is essential to us, and we're eager to help.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Technical issues and no support
on November 8, 2024
Posted by: Bob27
We had a technical issue as soon as we set it uo and it turns out roku doesn't not offer support for this exact product... what a waste of money
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 11, 2024
Hello Bob, we are grateful you brought this matter to our attention. We are keen to gain a deeper understanding of the issue and discern the reasons behind the challenges you have encountered. We highly recommend that you reach out to us at support.roku.com/contactus so that we can thoroughly assess this matter.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Sweeeeet Caroline
on December 29, 2024
Posted by: Michael C
Sooooo much better than Comcast...whooohooo....get rid of them high bills and get a prepaid plan that doesn't increase and no rental fees!
Written by a customer while visiting roku.com
Customer Rating
4
Low price
on January 30, 2023
Posted by: 650Wright
from Carlisle, Pa.
Got tired of constantly rising cable bills. On the last increase, we decided to look for something better. ROKU was perfect.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
I think this is an example of a great product
on January 31, 2023
Posted by: Bruce
from Boston MA
Roku helped us to cut the cord and save significant monthly money but more importantly to us our entertainment choices exploded. The device is very reasonably priced and durable. I also like how small the device is on the tv cabinet.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 31, 2023
Posted by: BCross
I love my Roku. It is easy to use and very affordable.
I would recommend this to a friend!
Written by a customer while visiting roku.com