Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(1,995 Reviews)
Rating breakdown 1,995 reviews
5 Stars
1,440
4 Stars
309
3 Stars
111
2 Stars
57
1 Star
78
88%of customers recommend this product.
(
1,220 out of
1,390)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
1
Doesn’t work the way it should
on May 22, 2024
Posted by: Lisa73
from Vienna, Va
I may have gotten a defective one I’m not sure. It just freezes up, and CONSTANTLY disconnects from the internet. The screen gets black then turns off. Then I have to restart it and the whole thing repeats
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hello Lisa, thank you for letting us know. As a quick tip to improve your internet connection, consider the distance between your router and Roku device, and watch out for interference from cordless phones, microwaves, or other wireless devices near your router. You can refer to this FAQ article for more tips at https://support.roku.com/article/213122277. Additionally, make sure that your device has the latest software version. Having the latest version will help you to achieve optimal, bug-free performance with the latest features. To check press Home>Setting>System>Software Update>Check Now. If the issue persists please contact us directly at https://support.roku.com/contactus. Your feedback is very important to us.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Battery eating Remote
on June 28, 2024
Posted by: Mark57
from Sellersburg, Indiana
I am not sure what is going on with these remotes, but they just continue to eat batteries at an alarming rate. I have paired them several times, as recommended, but it still does not matter. I believe that some of them are just bad design. I have replaced all but 2 of them among the 6 that we use. I am contemplating going to a different streaming device.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, September 2, 2024
Hello there, thanks for sharing. We want to help. Roku remotes are designed to go the distance, but there are a few things that will drain a remote a bit faster, such as a congested Wi-Fi network and viewing lots of short-form content like YouTube. Also, try to power the device via a wall outlet to see if it will make any difference. By the way, we offer the Voice Remote Pro, a rechargeable remote with private listening, voice search, voice commands, two programmable shortcut buttons, and a lost remote finder, and you'll never repurchase a pack of batteries. As an alternative, you can use our Roku Mobile App. More information about it can be found at https://support.roku.com/article/217288467. You can also contact our support team at https://support.roku.com/contactus. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Technical issues and no support
on November 8, 2024
Posted by: Bob27
We had a technical issue as soon as we set it uo and it turns out roku doesn't not offer support for this exact product... what a waste of money
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 11, 2024
Hello Bob, we are grateful you brought this matter to our attention. We are keen to gain a deeper understanding of the issue and discern the reasons behind the challenges you have encountered. We highly recommend that you reach out to us at support.roku.com/contactus so that we can thoroughly assess this matter.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Sweeeeet Caroline
on December 29, 2024
Posted by: Michael C
Sooooo much better than Comcast...whooohooo....get rid of them high bills and get a prepaid plan that doesn't increase and no rental fees!
Written by a customer while visiting roku.com
Customer Rating
4
Low price
on January 30, 2023
Posted by: 650Wright
from Carlisle, Pa.
Got tired of constantly rising cable bills. On the last increase, we decided to look for something better. ROKU was perfect.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
I think this is an example of a great product
on January 31, 2023
Posted by: Bruce
from Boston MA
Roku helped us to cut the cord and save significant monthly money but more importantly to us our entertainment choices exploded. The device is very reasonably priced and durable. I also like how small the device is on the tv cabinet.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 31, 2023
Posted by: BCross
I love my Roku. It is easy to use and very affordable.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Simple to use
on January 31, 2023
Posted by: Maxwell P
from West Bend. WI.
I bought a Roku for my great looking dumb TV to make it a smart TV. I liked the roku so much, I bought another one for my other TV. The remotes do not interfere with each other. It really is a great set-up.
I would recommend this to a friend!
Written by a customer while visiting roku.com