Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(2,323 Reviews)
Rating breakdown 2,323 reviews
5 Stars
1,742
4 Stars
332
3 Stars
111
2 Stars
57
1 Star
81
88%of customers recommend this product.
(
1,276 out of
1,449)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
1
horrible service
on April 25, 2025
Posted by: Anonymous
from ocala fl
As of 4/25/25 rokus new update forces everyone to have solely a roku "microphone remote" if you do not have one you are now forced to buy one and your regular non roku universal remote will no longer work. I called customer service as valued customer of over 10 years bought rokus for Christmas and talked people into buying them over firestick they refuse to do anything. So they're now going into the trash can and I will be supporting firestick and boycotting roku.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, April 27, 2025
Hi Justin, Thank you for being a loyal Roku customer. We acknowledge the difficulties you are encountering with the Roku Player's remote control. This remote is compatible with the majority of Roku players and audio devices, with the exception of the following Roku Streaming Stick models: 3821, 3820, 3811, 3810, 3800, and 3600. To verify the compatibility of your specific device, please visit https://support.roku.com/article/360010968833. Please visit us online at http://support.roku.com/contactus so we can assist you further with your Roku remote. Together we will sort this out!
Thanks again for being a loyal Roku customer—we're always here to help and hope to provide a smoother experience in the future.
Thank you again, and Happy Streaming!
Roku Customer Advocate
Thanks again for being a loyal Roku customer—we're always here to help and hope to provide a smoother experience in the future.
Thank you again, and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Wonderful Product
on May 21, 2025
Posted by: Annisha D
I love the Roku Express 4K+. And have and will continue to spread the word
Written by a customer while visiting roku.com
Customer Rating
1
Local Live Channels - News & Sports
on January 23, 2024
Posted by: Disappointed
from Chicago, IL
Cant watch any LIVE local channels. I cut the cable for Roku .. but what was the point?
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hi there! We see that you recently cut your cable and switched to streaming. Have you checked out The Roku Channel? We’re we offer thousands of free TV series, popular movies, classic shows, kids' entertainment, 350+ live streaming channels, and much more. To access you can refer to this FAQ article at https://support.roku.com/article/208756428. Additionally, some of the channels might not be free and need a Premium Subscription. If you have any future inquiries or need assistance, feel free to reach out to us through our website at https://support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
ROKU SUCKS!
on August 23, 2025
Posted by: Shay
from Cleveland OH
I rarely write reviews but this NEEDS TO BE SAID!!! I am on mt 3rd Roku and all I can say is FIND ANOTHER ALTERNATIVE!!!!!! This machine sucks & is a frustration beyond measure! It almost NEVER works as advertised and is NOT worth the hassle just pay for cable. Total scam to take your money for nothing!
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, August 29, 2025
Hi Shay, we are grateful you brought this matter to our attention. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist.
Thanks!
Thanks!
Written by a customer while visiting roku.com
Customer Rating
1
unhappy
on December 26, 2023
Posted by: Michael Mosner
from Augusta Georgia
Very unhappy with the system. My supplier is WOW thru Youtube. It takes too long to sign on EVERY day on EVERY TV (I have four Sony TV's).
When I sign on to one TV I always get on app that requires me to reset with code and password. Ive done it so many times that I'm very frustrated with the whole system. If I had another supplier I would look into it but I'm locked into WOW. Iv contacted your techs several times no solution. Since I've WiFi why cant I reset on one TV and have it update all the others?
When I sign on to one TV I always get on app that requires me to reset with code and password. Ive done it so many times that I'm very frustrated with the whole system. If I had another supplier I would look into it but I'm locked into WOW. Iv contacted your techs several times no solution. Since I've WiFi why cant I reset on one TV and have it update all the others?
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
on January 8, 2024
Posted by: Carolsue
from Washington, Mo.
I can't pause , rewind or fast forward. I am not a fan of it at all. Instructions are very minimal & I can't find answers to the problem.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello, Carolsue. Thank you for sharing with us. Does this issue happen on a specific channel? If not, try performing a software update: Press Home>Settings>System>Software update>Check Now to manually check for updates. Having the latest version will help you to ensure optimal performance and access to the latest features. If the issue persists, feel free to contact us at support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Waiting to see how it works.
on January 12, 2024
Posted by: bob28
from Chicago
Take care of my customer service issue first and then ask for a review
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Ridiculous
on December 25, 2023
Posted by: Reece
from Dania Beach, Florida
I have a Roku TV and subscribe to the Roku channel and yet do not receive Fox Sports. I have a Roku antenna on my LG TV and receive everything. Am canceling my subscription and going to replace my Roku TV.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com