Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(2,323 Reviews)
Rating breakdown 2,323 reviews
5 Stars
1,742
4 Stars
332
3 Stars
111
2 Stars
57
1 Star
81
88%of customers recommend this product.
(
1,276 out of
1,449)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
1
New Roku remote
on March 26, 2024
Posted by: Kelly
from Texas
Very disappointed in these new remotes. They don’t work as well as the old ones. They go through batteries every other week which is not cheap by any means. Thinking of just going with a different brand.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, August 30, 2024
Hello! We understand you're having trouble with your Roku remote. Sometimes, Roku remotes can unpair from their devices due to power issues, Wi-Fi problems, or random glitches. First, check that your batteries are aligned correctly and there's no debris blocking the path. Try to restart your Roku device by going to Home > Settings > System > Power. If you don't see Power, go to System Restart. If you still facing the same issue. Please visit us online at http://support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Terrible Want to return it.
on December 26, 2023
Posted by: Judith
from Colorado
I would love to get my money back. Hate it. Where can I return it?
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Great Product
on January 31, 2023
Posted by: Will Smith
from Mississippi
I have owned Roku before and was very happy with its performance and abilities. I received this one as a gift after my old one became very outdated. I am even happier with the new one.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 31, 2023
Posted by: dean01
The Roku Express 4K+ cured all my buffering issues.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku Express 4K+3941R2
on January 31, 2023
Posted by: Pauli
from Washington
I am so happy that I bought the Roku Express 4K+(3941R2) a few months ago! It's so easy to install and use and I really like that I can use my voice with the remote!!
I really recommend it!!
I really recommend it!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
UNRELIABLE
on November 10, 2023
Posted by: bsolo888
My ROKU TV is great, no issues. However, the devices are trash. They just stop working. For no reason and not even a year old! I would never buy another!
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Oh no! We're sorry to hear that you're having troubles and we'd like to help. Have you had a chance to reach out to our customer support team?
Visit us online at https://support.roku.com/contactus. You can proceed to chat with an agent or opt to select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Visit us online at https://support.roku.com/contactus. You can proceed to chat with an agent or opt to select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on February 6, 2024
Posted by: Anonymous
from Clearwater, Fl.
very exciting. makes watching TV fun again. Many things of interest
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
ads on the home screen
on March 30, 2025
Posted by: MrDog
The device is ok but they have started putting ads on the home screen. They claim they are skippable but essentially they aren't because they have a small button you have to get to. They also have sound and are for things that are very obnoxious. I've been using rokus for over 10 years now but there are lots of streaming players that don't have ads like this and I'll be getting one of those next time.
Written by a customer while visiting roku.com