Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(2,323 Reviews)
Rating breakdown 2,323 reviews
5 Stars
1,742
4 Stars
332
3 Stars
111
2 Stars
57
1 Star
81
88%of customers recommend this product.
(
1,276 out of
1,449)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
5
ROKU***GREAT PRODUCT***
on September 5, 2024
Posted by: Mike B
from Winter Haven FL
We have had our Roku device fir several months now and enjoy it very much. A Spectrum tech support guy recommended it when I was having problems getting Spectrum TV app on my Amazon TV. I am OK figuring out tech stuff but not my wife. She picked right up on it and no problem navigating through it. She likes the variety of programs available. So I can highly recommend this product.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Loves to flip out and make ypu reset out of nowher
on July 8, 2023
Posted by: Amanda
from Colorado
Make sure you have a great HDMi connector. The one that comes with it is a joke and you have messages that pop up about TV quality. Out of nowhere Roku says it's not connected and you have to reset everything. It's annoying. I'm trying to remind the age ratings. It seems that may be new. But if I can only find it again. It's nice to have one remote till it flips out than keep the other remote handy. I do like when it tells you the battery is going down before it dies.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Remote quits working
on January 21, 2024
Posted by: Monika
from Bracey, Va
The ok button on remotes quit working. Happened to me on two systems, only 3 months old.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Monika, thanks for letting us know about this matter. We're always here to help. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us and we’re eager to assist. Thank you! -Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Remote Control Dies
on January 4, 2025
Posted by: KSeattle
Bought it and within a week the remote control wasn’t working and keeps draining batteries like crazy.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, January 11, 2025
Hi there! Help has arrived! You can try resetting your Roku remote to ensure efficient communication between it and your Roku streaming device, which will save the battery's power. You can refer to this FAQ article for detailed instructions at https://support.roku.com/article/21303049528855 just in case you are still facing difficulty. Please contact our support team for further assessment on this matter at http://support.roku.com/contactus to get in touch with our skilled support representatives. We always value your feedback on us.
We're always ready to help!
Roku Customer Advocate
We're always ready to help!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
since I cannot find a way to contact Roku....
on February 4, 2023
Posted by: keithxian62
from Duncan, OK
so far so good, but the included HDMI cable was so cheap that the Roku Express 4k+ unit rejected it
otherwise, exactly as advertised, much faster than my old Roku 3
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Piece of crap
on June 10, 2023
Posted by: Juicedajack
from Virginia
I got this product June 7 its June 10th it stopped working already. Channels just stop loading. Receive error message about being unable to load. Put my Fire Stick in worked just fine. Hooked up old Roku worked just fine. Plus I didn't get HDMI cord with purchase. How can Roku sell a product that last 3 days. Shipped in box without proper cords? Returning. Will never buy Roku products again. Get a Fire stick instead.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Remote control
on December 22, 2023
Posted by: ROKU and using Spectrum
from North Carolina
The remote is bad!
Buttons do not work!
Please send another!
Voice control ..ok
Mute..ok
Right rocker.
Down rocker...does not work right!!!
Please replace this problem!!
Buttons do not work!
Please send another!
Voice control ..ok
Mute..ok
Right rocker.
Down rocker...does not work right!!!
Please replace this problem!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Did not last more than 5 days
on January 8, 2024
Posted by: John archbald
from Archbald pa 18403
Not happy Al all I had one for only a days and it stopped working
The others one work fine the other ones at the stick type
The others one work fine the other ones at the stick type
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello, John. Thank you for reaching out and sharing your experience with us. We are keen to offer our assistance in understanding your concern. If you haven’t already, please contact our support team for further assessment on this matter at support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com