Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(2,323 Reviews)
Rating breakdown 2,323 reviews
5 Stars
1,742
4 Stars
332
3 Stars
111
2 Stars
57
1 Star
81
88%of customers recommend this product.
(
1,276 out of
1,449)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
5
on February 4, 2023
Posted by: Roku Tv
from Nj
Excellent products and TV.Esoecially the streamers they work well on any tv.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love the Microphone Option!!
on February 2, 2023
Posted by: Busymomof3
from Winfield, KS
I bought the Roku Express 4K about a month ago to upgrade and I am glad I did! I love the microphone option and the picture is crystal clear! I would recommend!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
I own a now defunct Roku device- it is a doorstop
on September 3, 2024
Posted by: Fed up
from Boston
I think it is criminal how Roku can sell devices that have a life of 3-5 years before Netflix/Roku decide to move on to new software etc that isn't compatible with current devices.
Our current roku streaming system is now officially LANDFILL per a Netflix change... it is ridiculously wasteful to create products to last this short amount of time. Disgusting.
Our current roku streaming system is now officially LANDFILL per a Netflix change... it is ridiculously wasteful to create products to last this short amount of time. Disgusting.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 3, 2024
Hi there, thank you for sharing your concerns. We truly value your feedback and want to express our understanding of your frustration.
Please note that channel providers, such as Netflix, make decisions about app support. They regularly update their apps to ensure performance and security improvements. We recommend reaching out to Netflix for further details on their app support for older devices. At Roku, we strive to create products that last. While it’s disappointing when older models are no longer compatible with the latest apps, the Roku 2 has served well for nearly ten years, and we hope to continue providing your household with great streaming experiences! Thanks to loyal customers like you, we can continue innovating and improving the streaming world.
As a tip, you can log into your Roku account at my.roku.com and click on Product Offers to explore exclusive deals on the latest models.
Thank you for your continued support, and Happy Streaming!
Roku Customer Advocate
Please note that channel providers, such as Netflix, make decisions about app support. They regularly update their apps to ensure performance and security improvements. We recommend reaching out to Netflix for further details on their app support for older devices. At Roku, we strive to create products that last. While it’s disappointing when older models are no longer compatible with the latest apps, the Roku 2 has served well for nearly ten years, and we hope to continue providing your household with great streaming experiences! Thanks to loyal customers like you, we can continue innovating and improving the streaming world.
As a tip, you can log into your Roku account at my.roku.com and click on Product Offers to explore exclusive deals on the latest models.
Thank you for your continued support, and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Mine is a piece of crap
on June 22, 2025
Posted by: Disappointed
I just got mine today June 22nd
And it is a piece of crap
First, there's no plug so you have to have an adapter to plug it in
Second, the remote is crap
The voice control doesn't work
You can't control the TV so the volume buttons and the mute buttons are useless
It tells you on the screen that this remote does not have TV control even though it says TV control when I bought it
And then half the time the remote doesn't work. You can't change apps, you can't exit the app. You can't get to the home screen. Nothing works on the remote. I wouldn't recommend this to a person I didn't like
And it is a piece of crap
First, there's no plug so you have to have an adapter to plug it in
Second, the remote is crap
The voice control doesn't work
You can't control the TV so the volume buttons and the mute buttons are useless
It tells you on the screen that this remote does not have TV control even though it says TV control when I bought it
And then half the time the remote doesn't work. You can't change apps, you can't exit the app. You can't get to the home screen. Nothing works on the remote. I wouldn't recommend this to a person I didn't like
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, June 23, 2025
Hi there, thanks for sharing. This sounds a bit unusual, and we'd like to learn more and help troubleshoot this with you. Please visit us at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
This device sucks
on October 9, 2023
Posted by: chuckl
from Pacifica, CA
Bought in December 2022 and it failed to turn on in October 2023. Buyer beware!
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 31, 2023
Hi Chuck, we're sorry to hear about your experience and we'd like to help. It sounds like your device is still under warranty! Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Overwhelming flaw making it useless
on November 9, 2023
Posted by: KDBNash
from Nashville, TN
This device worked great for about a year. Then it stopped. Nothing will reset the device. It's stuck on the bouncing Roku logo. After a great deal of research and troubleshooting, there is nothing that can fix it. It's useless. Apparently, this is a HUGE problem with the Roku Express 4K+. DO NOT BUY!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Love it
on January 30, 2024
Posted by: Kasey
from Waynesboro Georgia
My grandson brought it for me for Christmas I love it
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
All the shows and then some that I like .
on July 28, 2024
Posted by: Toddmal
from NC
I bought this a month ago, but was contemplating about getting it over a year ago . Now that I have it, I want to kick myself for all the money I wasted with local cable.
I would recommend this to a friend!
Written by a customer while visiting roku.com