Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Media Player for TV with Voice Remote - Black
Average customer rating
4.5
(2,110 Reviews)
Rating breakdown 2,110 reviews
5 Stars
1,544
4 Stars
319
3 Stars
111
2 Stars
57
1 Star
79
88%of customers recommend this product.
(
1,236 out of
1,407)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Media Player for TV with Voice Remote - Black
Customer Rating
1
UNRELIABLE
on November 10, 2023
Posted by: bsolo888
My ROKU TV is great, no issues. However, the devices are trash. They just stop working. For no reason and not even a year old! I would never buy another!
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Oh no! We're sorry to hear that you're having troubles and we'd like to help. Have you had a chance to reach out to our customer support team?
Visit us online at https://support.roku.com/contactus. You can proceed to chat with an agent or opt to select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Visit us online at https://support.roku.com/contactus. You can proceed to chat with an agent or opt to select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on February 6, 2024
Posted by: Anonymous
from Clearwater, Fl.
very exciting. makes watching TV fun again. Many things of interest
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Wonderful Product
on May 21, 2025
Posted by: Annisha D
I love the Roku Express 4K+. And have and will continue to spread the word
Written by a customer while visiting roku.com
Customer Rating
1
Local Live Channels - News & Sports
on January 23, 2024
Posted by: Disappointed
from Chicago, IL
Cant watch any LIVE local channels. I cut the cable for Roku .. but what was the point?
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hi there! We see that you recently cut your cable and switched to streaming. Have you checked out The Roku Channel? We’re we offer thousands of free TV series, popular movies, classic shows, kids' entertainment, 350+ live streaming channels, and much more. To access you can refer to this FAQ article at https://support.roku.com/article/208756428. Additionally, some of the channels might not be free and need a Premium Subscription. If you have any future inquiries or need assistance, feel free to reach out to us through our website at https://support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
unhappy
on December 26, 2023
Posted by: Michael Mosner
from Augusta Georgia
Very unhappy with the system. My supplier is WOW thru Youtube. It takes too long to sign on EVERY day on EVERY TV (I have four Sony TV's).
When I sign on to one TV I always get on app that requires me to reset with code and password. Ive done it so many times that I'm very frustrated with the whole system. If I had another supplier I would look into it but I'm locked into WOW. Iv contacted your techs several times no solution. Since I've WiFi why cant I reset on one TV and have it update all the others?
When I sign on to one TV I always get on app that requires me to reset with code and password. Ive done it so many times that I'm very frustrated with the whole system. If I had another supplier I would look into it but I'm locked into WOW. Iv contacted your techs several times no solution. Since I've WiFi why cant I reset on one TV and have it update all the others?
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
on January 8, 2024
Posted by: Carolsue
from Washington, Mo.
I can't pause , rewind or fast forward. I am not a fan of it at all. Instructions are very minimal & I can't find answers to the problem.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello, Carolsue. Thank you for sharing with us. Does this issue happen on a specific channel? If not, try performing a software update: Press Home>Settings>System>Software update>Check Now to manually check for updates. Having the latest version will help you to ensure optimal performance and access to the latest features. If the issue persists, feel free to contact us at support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Waiting to see how it works.
on January 12, 2024
Posted by: bob28
from Chicago
Take care of my customer service issue first and then ask for a review
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Ridiculous
on December 25, 2023
Posted by: Reece
from Dania Beach, Florida
I have a Roku TV and subscribe to the Roku channel and yet do not receive Fox Sports. I have a Roku antenna on my LG TV and receive everything. Am canceling my subscription and going to replace my Roku TV.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com