Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(1,995 Reviews)
Rating breakdown 1,995 reviews
5 Stars
1,440
4 Stars
309
3 Stars
111
2 Stars
57
1 Star
78
88%of customers recommend this product.
(
1,220 out of
1,390)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
4
***** if they fixed their KNOWN audio sync
on April 13, 2023
Posted by: Boondocker
from NWWI
Roku works great overall, with the exception that they really need to do something with their longstanding audio sync issues. We have four 4K+ and one streambar device and it does it on ALL of them. Only fix is to restart the device twice a day. It would make it less painful if Roku moved "RESTART DEVICE" to the quick menu!
Written by a customer while visiting roku.com
Customer Rating
1
right arrow button failing to work consistently
on December 23, 2023
Posted by: craigfendley
from Summerville, SC
We have had repeated problems with Roku products. They do not perform well over time. The right arrow button is failing to work consistently. This makes the remote very difficult to use. It needs to be replaced. I am frustrated because I don't believe this problem should be happening.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Poor remote
on December 24, 2023
Posted by: Poorquality
from Rhode Island
Remote im going to have to return, poor quality, up volume button working corretly
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Roku remote
on December 31, 2023
Posted by: Anonymous
from Reidsville NC
I have had to replace the remote 5 times. They do not last! Stop working after a few months. Bad quality!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
on January 4, 2024
Posted by: Charlie
Bought about a month ago remote control will not work
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Disappointed
on January 7, 2024
Posted by: Rene 74
from Sturbridge Massachusetts
I used Roku for a few years and all worked great but I bought another one and it’s been a problem. Roku replaced remote but it doesn’t work properly.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 13, 2024
Hi Rene, we appreciate you choosing Roku! It sounds like you still may be having some issues with your remote. If this is still a concern, we have a suite of online articles and videos that may help, depending on what issues you’re seeing: https://support.roku.com/category/4403789553943.
Additionally, sometimes a remote may perform better when the Roku player being powered by a wall outlet, instead of the TV’s USB port. If you haven’t already, try plugging your Express 4K+ into the wall using the cable and power adapter provided.
We hope this helps. Happy Streaming!
Roku Customer Advocate
Additionally, sometimes a remote may perform better when the Roku player being powered by a wall outlet, instead of the TV’s USB port. If you haven’t already, try plugging your Express 4K+ into the wall using the cable and power adapter provided.
We hope this helps. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Waste of my time
on February 25, 2024
Posted by: Joesgarage876
I bought this in April 2023 and have had enough. The home screen constantly flickers on and off. I've spent hours if not days, researching and trying to fix. Both my tv and soundbar are compatible with its requirements. Now it won't even connect to WiFi. Too bad, I really like the Roku interface. I'm not replacing the TV and soundbar to make it work. I had an older premiere model and it just died too. I'll likely not buy another Roku product.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use
on February 26, 2024
Posted by: Deece
from OS WA
Like the ease of setting it up. You have many channel options.
I would recommend this to a friend!
Written by a customer while visiting roku.com