Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(2,002 Reviews)
Rating breakdown 2,002 reviews
5 Stars
1,447
4 Stars
309
3 Stars
111
2 Stars
57
1 Star
78
88%of customers recommend this product.
(
1,220 out of
1,390)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
5
Great Product
on January 31, 2023
Posted by: Will Smith
from Mississippi
I have owned Roku before and was very happy with its performance and abilities. I received this one as a gift after my old one became very outdated. I am even happier with the new one.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 31, 2023
Posted by: dean01
The Roku Express 4K+ cured all my buffering issues.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku Express 4K+3941R2
on January 31, 2023
Posted by: Pauli
from Washington
I am so happy that I bought the Roku Express 4K+(3941R2) a few months ago! It's so easy to install and use and I really like that I can use my voice with the remote!!
I really recommend it!!
I really recommend it!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
UNRELIABLE
on November 10, 2023
Posted by: bsolo888
My ROKU TV is great, no issues. However, the devices are trash. They just stop working. For no reason and not even a year old! I would never buy another!
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Oh no! We're sorry to hear that you're having troubles and we'd like to help. Have you had a chance to reach out to our customer support team?
Visit us online at https://support.roku.com/contactus. You can proceed to chat with an agent or opt to select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Visit us online at https://support.roku.com/contactus. You can proceed to chat with an agent or opt to select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on February 6, 2024
Posted by: Anonymous
from Clearwater, Fl.
very exciting. makes watching TV fun again. Many things of interest
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Remote Control Dies
on January 4, 2025
Posted by: KSeattle
Bought it and within a week the remote control wasn’t working and keeps draining batteries like crazy.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, January 11, 2025
Hi there! Help has arrived! You can try resetting your Roku remote to ensure efficient communication between it and your Roku streaming device, which will save the battery's power. You can refer to this FAQ article for detailed instructions at https://support.roku.com/article/21303049528855 just in case you are still facing difficulty. Please contact our support team for further assessment on this matter at http://support.roku.com/contactus to get in touch with our skilled support representatives. We always value your feedback on us.
We're always ready to help!
Roku Customer Advocate
We're always ready to help!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Local Live Channels - News & Sports
on January 23, 2024
Posted by: Disappointed
from Chicago, IL
Cant watch any LIVE local channels. I cut the cable for Roku .. but what was the point?
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hi there! We see that you recently cut your cable and switched to streaming. Have you checked out The Roku Channel? We’re we offer thousands of free TV series, popular movies, classic shows, kids' entertainment, 350+ live streaming channels, and much more. To access you can refer to this FAQ article at https://support.roku.com/article/208756428. Additionally, some of the channels might not be free and need a Premium Subscription. If you have any future inquiries or need assistance, feel free to reach out to us through our website at https://support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
unhappy
on December 26, 2023
Posted by: Michael Mosner
from Augusta Georgia
Very unhappy with the system. My supplier is WOW thru Youtube. It takes too long to sign on EVERY day on EVERY TV (I have four Sony TV's).
When I sign on to one TV I always get on app that requires me to reset with code and password. Ive done it so many times that I'm very frustrated with the whole system. If I had another supplier I would look into it but I'm locked into WOW. Iv contacted your techs several times no solution. Since I've WiFi why cant I reset on one TV and have it update all the others?
When I sign on to one TV I always get on app that requires me to reset with code and password. Ive done it so many times that I'm very frustrated with the whole system. If I had another supplier I would look into it but I'm locked into WOW. Iv contacted your techs several times no solution. Since I've WiFi why cant I reset on one TV and have it update all the others?
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com