Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(2,002 Reviews)
Rating breakdown 2,002 reviews
5 Stars
1,447
4 Stars
309
3 Stars
111
2 Stars
57
1 Star
78
88%of customers recommend this product.
(
1,220 out of
1,390)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
1
I own a now defunct Roku device- it is a doorstop
on September 3, 2024
Posted by: Fed up
from Boston
I think it is criminal how Roku can sell devices that have a life of 3-5 years before Netflix/Roku decide to move on to new software etc that isn't compatible with current devices.
Our current roku streaming system is now officially LANDFILL per a Netflix change... it is ridiculously wasteful to create products to last this short amount of time. Disgusting.
Our current roku streaming system is now officially LANDFILL per a Netflix change... it is ridiculously wasteful to create products to last this short amount of time. Disgusting.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 3, 2024
Hi there, thank you for sharing your concerns. We truly value your feedback and want to express our understanding of your frustration.
Please note that channel providers, such as Netflix, make decisions about app support. They regularly update their apps to ensure performance and security improvements. We recommend reaching out to Netflix for further details on their app support for older devices. At Roku, we strive to create products that last. While it’s disappointing when older models are no longer compatible with the latest apps, the Roku 2 has served well for nearly ten years, and we hope to continue providing your household with great streaming experiences! Thanks to loyal customers like you, we can continue innovating and improving the streaming world.
As a tip, you can log into your Roku account at my.roku.com and click on Product Offers to explore exclusive deals on the latest models.
Thank you for your continued support, and Happy Streaming!
Roku Customer Advocate
Please note that channel providers, such as Netflix, make decisions about app support. They regularly update their apps to ensure performance and security improvements. We recommend reaching out to Netflix for further details on their app support for older devices. At Roku, we strive to create products that last. While it’s disappointing when older models are no longer compatible with the latest apps, the Roku 2 has served well for nearly ten years, and we hope to continue providing your household with great streaming experiences! Thanks to loyal customers like you, we can continue innovating and improving the streaming world.
As a tip, you can log into your Roku account at my.roku.com and click on Product Offers to explore exclusive deals on the latest models.
Thank you for your continued support, and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
since I cannot find a way to contact Roku....
on February 4, 2023
Posted by: keithxian62
from Duncan, OK
so far so good, but the included HDMI cable was so cheap that the Roku Express 4k+ unit rejected it
otherwise, exactly as advertised, much faster than my old Roku 3
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Piece of crap
on June 10, 2023
Posted by: Juicedajack
from Virginia
I got this product June 7 its June 10th it stopped working already. Channels just stop loading. Receive error message about being unable to load. Put my Fire Stick in worked just fine. Hooked up old Roku worked just fine. Plus I didn't get HDMI cord with purchase. How can Roku sell a product that last 3 days. Shipped in box without proper cords? Returning. Will never buy Roku products again. Get a Fire stick instead.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Remote control
on December 22, 2023
Posted by: ROKU and using Spectrum
from North Carolina
The remote is bad!
Buttons do not work!
Please send another!
Voice control ..ok
Mute..ok
Right rocker.
Down rocker...does not work right!!!
Please replace this problem!!
Buttons do not work!
Please send another!
Voice control ..ok
Mute..ok
Right rocker.
Down rocker...does not work right!!!
Please replace this problem!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Did not last more than 5 days
on January 8, 2024
Posted by: John archbald
from Archbald pa 18403
Not happy Al all I had one for only a days and it stopped working
The others one work fine the other ones at the stick type
The others one work fine the other ones at the stick type
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello, John. Thank you for reaching out and sharing your experience with us. We are keen to offer our assistance in understanding your concern. If you haven’t already, please contact our support team for further assessment on this matter at support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
New Roku remote
on March 26, 2024
Posted by: Kelly
from Texas
Very disappointed in these new remotes. They don’t work as well as the old ones. They go through batteries every other week which is not cheap by any means. Thinking of just going with a different brand.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, August 30, 2024
Hello! We understand you're having trouble with your Roku remote. Sometimes, Roku remotes can unpair from their devices due to power issues, Wi-Fi problems, or random glitches. First, check that your batteries are aligned correctly and there's no debris blocking the path. Try to restart your Roku device by going to Home > Settings > System > Power. If you don't see Power, go to System Restart. If you still facing the same issue. Please visit us online at http://support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Died Within Months
on November 30, 2024
Posted by: BadKitty99
from Oregon
Lasted eight months. Our first Roku last years! This one never worked as well as the original. Very disappointed; TV won't turn on at all.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, December 2, 2024
Hi there! Thanks for letting us know about this. No worries! We're here to help. To help you with this, make sure to plug the device firmly. If you are plugging the device into the TV USB port for the power source, we advise plugging it into the wall outlet. We also recommend using fresh batteries for your remote. If the issue persists, don't hesitate to contact us at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Terrible Want to return it.
on December 26, 2023
Posted by: Judith
from Colorado
I would love to get my money back. Hate it. Where can I return it?
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com